Is this legit?

[雪花牌电视机 SnowTV]

https://steamcommunity.com/id/SteamCustomerServiceAccounts/

[Malfunctioning Robot]

no

[cSg|mc-Hotsauce]

Report it for impersonating Steam Staff.

[V3LTA]

isn't it obvious?

[雪花牌电视机 SnowTV]

Ok so this might be a super elaborate scam lol

A Steam friend contacted me about he wrongly submitted a ticket reporting me as scammer and when he contact Steam again about the mistake, customer service told him that there's nothing they can do about the banning process. And I have to contact this Steam profile to explain this matter so my account won't be banned.

I will provide screenshots to our chat history later.

[Malfunctioning Robot]

Originalmente postado por 雪花牌电视机 SnowTV:

Ok so this might be a super elaborate scam lol

A Steam friend contacted me about he wrongly submitted a ticket reporting me as scammer and when he contact Steam again about the mistake, customer service told him that there's nothing they can do about the banning process. And I have to contact this Steam profile to explain this matter so my account won't be banned.

I will provide screenshots to our chat history later.

its a well known scam. j report the account and follow these steps

Originalmente postado por Unn4m3d (♥AUT♥):

1) Scan for malware. https://www.malwarebytes.com/

2) Deauthorize all devices https://store.steampowered.com/twofactor/manage

3) Change your password on a secure device.

4) Generate new back up codes. https://store.steampowered.com/twofactor/manage

5) Revoke the api key https://steamcommunity.com/dev/apikey

You did not get "hacked" you entered your account information on some sketchy website.
Follow this STEP BY STEP.

[cSg|mc-Hotsauce]

Originalmente postado por 雪花牌电视机 SnowTV:

Ok so this might be a super elaborate scam lol

A Steam friend contacted me about he wrongly submitted a ticket reporting me as scammer and when he contact Steam again about the mistake, customer service told him that there's nothing they can do about the banning process. And I have to contact this Steam profile to explain this matter so my account won't be banned.

I will provide screenshots to our chat history later.

Don't bother with screenshots. This is not a new type of scam.

"Scam: I Have Been Reported and Will Be Banned" faq...

https://help.steampowered.com/en/faqs/view/3195-9FFB-BA06-F25B

"Steam Scam FAQ"

https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B

Also report your friends account for being compromised. This will help stop the hijacker on your friends account from doing this to others.

[雪花牌电视机 SnowTV]

Originalmente postado por cSg|mc-Hotsauce:

Originalmente postado por 雪花牌电视机 SnowTV:

Ok so this might be a super elaborate scam lol

A Steam friend contacted me about he wrongly submitted a ticket reporting me as scammer and when he contact Steam again about the mistake, customer service told him that there's nothing they can do about the banning process. And I have to contact this Steam profile to explain this matter so my account won't be banned.

I will provide screenshots to our chat history later.

Don't bother with screenshots. This is not a new type of scam.

"Scam: I Have Been Reported and Will Be Banned" faq...

https://help.steampowered.com/en/faqs/view/3195-9FFB-BA06-F25B

"Steam Scam FAQ"

https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B

Also report your friends account for being compromised. This will help stop the hijacker on your friends account from doing this to others.

:nkCool:

Oh ok. Will do!

[Overseer]

Its a normal user account who edited everything possible. Real Valve users have things on display you do not have access to as regular user. Like a valve icon for example.

[Malfunctioning Robot]

Originalmente postado por Overseer:

Its a normal user account who edited everything possible. Real Valve users have things on display you do not have access to as regular user. Like a valve icon for example.

irrelevant. No interaction between you and Valve will ever include another account. All interactions will be between you and steam support. Which will direct you to the ticket system

[CANCELCULTURE]

https://steamcommunity.com/search/users/

there are countless "Support" type profiles, some even for third party gambling sites using SteamAPI OpenID log in search he ll case support


ya, go ahead and report them all, Valve will get right on it, just like they haven't all the reported chat bot phishing scammers today

https://steamcommunity.com/search/users/#text=Customer+Support come on help Valve out

[EliteEndermanzz]

Originalmente postado por 雪花牌电视机 SnowTV:

Ok so this might be a super elaborate scam lol

A Steam friend contacted me about he wrongly submitted a ticket reporting me as scammer and when he contact Steam again about the mistake, customer service told him that there's nothing they can do about the banning process. And I have to contact this Steam profile to explain this matter so my account won't be banned.

I will provide screenshots to our chat history later.

It's a very common scam, steam Support never talk to you through friend chat nor discord, your friend fell for that scam and the scammer is using their account to try to get you to fall for it too