Valve support demanding payment?

[Blazbo Babbins]

Is this normal? I got scammed and when I asked for support someone named Jared Christen formerly Patricia Zavalza has been saying I need to have a credit card or buy a gift card code to "verify" my account. Could be a hacker as it has access to accounts and can change names/bio.

[WhiteKnight]

It's a scam. Just ignore the user and report him.

[cSg|mc-Hotsauce]

Name history and text on profile.

Since your account is compromised, I suggest securing it before you do any type of trading first.

Scan for malware. https://www.malwarebytes.com/

Deauthorize all devices https://store.steampowered.com/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://store.steampowered.com/twofactor/manage

Revoke the api key https://steamcommunity.com/dev/apikey

Stop using 3rd party sites and giving away your account info.

You might also want to read up on the API scam...

https://www.reddit.com/r/GlobalOffensiveTrade/comments/a5t6kc/psa_huge_csgo_youtuber_fell_for_the_fake_site/

https://forums.steamrep.com/pages/hijacking/

[Blazbo Babbins]

Originally posted by WhiteKnight:

It's a scam. Just ignore the user and report him.

I think he's corrupt, could be a bot because it was also patricia zavalza or a russian hacker.

[Zekiran]

Originally posted by SneedenChack:

Originally posted by WhiteKnight:

It's a scam. Just ignore the user and report him.

I think he's corrupt, could be a bot because it was also patricia zavalza or a russian hacker.

Every step of the way, they were scamming you.

The accounts that contacted you AND those that they sent you to to 'fix' the problem. EVERY SINGLE ONE OF THEM is the scammer.

[cSg|mc-Hotsauce]

Did you do all the steps?

Report all users involved.

[FFL2and3rocks]

There is no "Valve support thing". Scammers just use chat colors or fancy-looking text to make themselves look official, but anyone can do that.

[Hey I'm Back!]

Did you contact with them outside of steam (via email or discord)? If you did it's a scam.

[Tito Shivan]

Steam Staff will NEVER contact you through Steam chat or profile comments. All official notifications from Steam will ONLY happen through the Steam client.

Please report, block and ignore any profile contacting you claiming to be a Steam or Valve employee.

[Tito Shivan]

Report the profiles. For all we know that account sould just be a stolen account from another Steam user used to keep scamming. These thieves rarely use their own accounts to commit their frauds.

[Hey I'm Back!]

Originally posted by SneedenChack:

Originally posted by Hey I'm Back!:

Do you think this account his main one? It's only a level 4?

He’s the original scammer, first he said he’d do a coupon for a trading site, did a trade scam, wouldn’t pay me back and blocked me and I shouldn’t done it. Then the “support” came by.
This account is where he keeps his stuff, he has multiple accounts and has been terrorizing people for years

I think this account his storage account. He stores all items in this one and then transfering them to his main one in my opinion.

[Blazbo Babbins]

Originally posted by Hey I'm Back!:

Originally posted by SneedenChack:

He’s the original scammer, first he said he’d do a coupon for a trading site, did a trade scam, wouldn’t pay me back and blocked me and I shouldn’t done it. Then the “support” came by.
This account is where he keeps his stuff, he has multiple accounts and has been terrorizing people for years

I think this account his storage account. He stores all items in this one and then transfering them to his main one in my opinion.

Exactly

Originally posted by Tito Shivan:

Report the profiles. For all we know that account sould just be a stolen account from another Steam user used to keep scamming. These thieves rarely use their own accounts to commit their frauds.

It’s been banned twice and I changed my email and password, got any other advice? If he tried spamming me again I’m bringing in friends and making it a group chat, if he makes another threat on my life I will defend myself and my family

[Blazbo Babbins]

I never got a vac ban or at least was notified about it but someone said this
“Hi there! Please send me a friend request, I need to talk to you regarding of your VAC Banned. Thank you!” to an old screenshot I took
I’m skeptical about it but got my email and password for steam changed

[Jim Thirwell]

You were given all the information needed to stop this.

Why ask the question if you ignore the answers?

[Blazbo Babbins]

Originally posted by Jim Thirwell:

You were given all the information needed to stop this.

Why ask the question if you ignore the answers?

Changed my email/password, reported him whenever he shows up and did the steam guard thing.
I also contacted actual steam support and they’re gonna contact law enforcement, it’s not just me he’s robbed

[kitt]

https://support.steampowered.com/kb_article.php?ref=3415-WAFH-6433


"Valve employees will never ask you to trade your items to them; this includes users who claim to work for Steam Support.


Users claiming to be a Valve employee, accounts asking to verify your items, and users who send you a message which insist you need to trade your items to them for investigation or security reasons should immediately be reported for trade scams."




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why do people keep ignoring that Info?