Why is Steam support so rude?

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Flamboyant Douchebaggery 28. juni 2014 kl. 0.49

I've been asking Steam support to enable use of my steam wallet in the US as I travel from US <-> Malaysia constantly.

I wrote:
"Can't use those links that were provided or the steam wallet in the US."

I received:

"You Steam Wallet is correctly sent to Malaysia.

Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.

You will receive no further correspondence regarding this matter."

Thanks Steam!

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Viser 1–15 av 18 kommentarer

Matt 28. juni 2014 kl. 1.07

Did you continue to bug support after they gave you an answer?

DasWulf 28. juni 2014 kl. 1.23

Were you rude to them to begin with? Lets face reality here... many who work in support are treated like punching bags for no apparent reason by the consumer base. Keep it in perspective, they are people too.

Also there's a high chance for miscommunication, especially if you didnt articulate your issue well or the other individual was not a native english speaker due to localization issues.

Fork_Q2 28. juni 2014 kl. 1.37

My guess is that if you travel between the two countries often and require Steam wallet open to you in both at different times, it could appear to them you are just needlessly reopening an old query all the time when they "solved" it.

Also, "You will receive no further correspondence regarding this matter" is bluntly worded, but it just means they did their part.

Sist redigert av Fork_Q2; 28. juni 2014 kl. 1.37

yusupov 28. juni 2014 kl. 1.47

no, steam support really is arrogant & a pain in the ass to deal with. at least in my experience and literally every single account ive heard. i told them i had a dead game & showed them letters from the devs saying the only thing they could do (since i bought it from steam) was contact valve & ask for a refund. refund. without asking or prompting, they give me the games value in steam cash & let me know theyll never do this again.

sweet people at steam support.

Shasow 28. juni 2014 kl. 1.49

Opprinnelig skrevet av yusupov:
no, steam support really is arrogant & a pain in the ass to deal with. at least in my experience and literally every single account ive heard. i told them i had a dead game & showed them letters from the devs saying the only thing they could do (since i bought it from steam) was contact valve & ask for a refund. refund. without asking or prompting, they give me the games value in steam cash & let me know theyll never do this again.

sweet people at steam support.

I don't understand what the problem is. You got a refund. Consider yourself lucky.

yusupov 28. juni 2014 kl. 1.52

huh?? i got a product that didnt function. i got hours of correspondence with the devs saying they could not fix it & were sorry but couldn't refund me themselves. i didn't get a 'refund', i got a token 'takeback' thats part of valves policy, admittedly probably because its abused by idiots who buy games their computers cant handle.

so no, i dont consider myself 'lucky'. wtf??

Flamboyant Douchebaggery 28. juni 2014 kl. 7.23

I was definitely not rude to support. I'd post the whole thread, but it's pretty long and has some personal info in there. As someone who works in IT and has done customer support as well, I know better then to be rude.

I had a problem with purchasing a game and I was traveling at the time. I ended up being able to clear my browser cache and using my US credit card. But now my Steam Wallet is stuck to the Malaysian store apparently. It's not a terribly huge deal and just an explanation of why that is, and if there's a way to convert it would have been nice.

HLCinSC 28. juni 2014 kl. 11.46

Opprinnelig skrevet av yusupov:
huh?? i got a product that didnt function. i got hours of correspondence with the devs saying they could not fix it & were sorry but couldn't refund me themselves. i didn't get a 'refund', i got a token 'takeback' thats part of valves policy, admittedly probably because its abused by idiots who buy games their computers cant handle.

so no, i dont consider myself 'lucky'. wtf??

It is more so that in the SSA they clearly state they are not liable for issues a user may have with 3rs party software. For the most part it compels you to do the research if your specs aren't the exact same as the ones on the store page. You have the reviews, forums, google, youtube, gaming sites,and the publishers/developers all at your disposal. There is a near infinite number of harware, OS version, and additional software configurations on peoples' computers. Any one of those factors could make or break a game. If a game really is dead/ broken for all users or falsely advertised they will address it.

yesdrama 28. juni 2014 kl. 11.57

They don't hand hold, thats for sure, but the 2 times I had issues over the past 5 years I followed the instruction they email or posted and was fixed quickley.

Flamboyant Douchebaggery 29. juni 2014 kl. 7.04

Well, I opened another ticket specifically for the steam wallet issue I'm having. They linked it back to the original ticket, and closed it with no reply. Fantastic.

In the past I've had no problems with support as well. I dunno what's up with them now.

#10

d7602002 29. juni 2014 kl. 8.08

People are way to freaking sensitive. How were they rude? Should they have said,

"Dear Sir,

We have happily assisted you the best we can. Due to this we are unable to sent further communications regarding this and it breaks our heart that we must do so.

Take care and best wishes,

Steam Support Team"

Get over it!

#11

Flamboyant Douchebaggery 29. juni 2014 kl. 17.25

Opprinnelig skrevet av d7602002:
People are way to freaking sensitive. How were they rude? Should they have said,

"Dear Sir,

We have happily assisted you the best we can. Due to this we are unable to sent further communications regarding this and it breaks our heart that we must do so.

Take care and best wishes,

Steam Support Team"

Get over it!

That would have been quite nice actually. Problem is, they didn't actually help in any way, then were rude. Yes, saying something akin to "don't bother contacting us about this matter, we won't be responding" is rude in most reasonable places.

The fact is, we're customers, and being treated like crap by support. Maybe you're happy with that. But I'm not.

#12

HLCinSC 29. juni 2014 kl. 17.29

Opprinnelig skrevet av Flamboyant Douchebaggery:
I was definitely not rude to support. I'd post the whole thread, but it's pretty long and has some personal info in there. As someone who works in IT and has done customer support as well, I know better then to be rude.

I had a problem with purchasing a game and I was traveling at the time. I ended up being able to clear my browser cache and using my US credit card. But now my Steam Wallet is stuck to the Malaysian store apparently. It's not a terribly huge deal and just an explanation of why that is, and if there's a way to convert it would have been nice.

They'll take care of that if you let them know in advance.

#13