Steam market purchase, without my authorisation

[Kairo]

I don't know what to do about this one...there's no option available for this type of hack/bug/theft/whatever on steam support.

I sold 2 items (together for about $176.00), then 12 hours later when I logged into steam and saw my money in my wallet and my items being sold, I went to check for how much they each sold and what there is available on the market, just for the fun of it.

Then I left the market and started playing a game...Clicker Heroes... When I wanted to purchase some gems, then I saw that my wallet was down to just over $10.00... After I recovered from my sudden minor anxiety attack, I went to the market history to find out that steam somehow bought a Dota2 Item (Gold Trove 2015) for $176 from another user. No offense to the Dota-item-fanatics, but I'd rather shoot myself than pay that much money for any kind of item on steam.

So basically, my steam bought an extremely expensive item without my knowledge or consent. How do I fix this? It is beyond the borders of any refund policy. I can now also only sell it after 7 days.......so I'm losing big time!! AND to make matters worse, the treasure was opened when I accessed my inventory!!! Now I cannot even sell it as a Golden Trove anymore!!! Ai...

Please anyone, I'd appreciate help!

[Random Reference #98]

Sounds like you clicked a sketchy link at some point. Run a malware scan(preferably several with different programs) and if you have anything in your browser's download folder with a .scr extension delete it. Also if you can, use a clean computer to change your email and Steam login info. It's also possible you entered your login info on a fake Steam site which wouldn't have required you to download anything in some cases.

After that contact Steam support and let them know you got phished, they may possibly reverse the transaction but from what I hear they've gotten tired of fixing this kind of stuff and pretty much put the responsibility on the users to keep their computers and login info safe. Worth a shot though.

[Kairo]

Thank you for your reply herein!

I've scanned my pc and changed my password. But I truly don't believe this was a hack/phishing event. I've many security protocols for all my accounts in place, and I have money left in my wallet, and many other things make me believe that this is some kind of other error. But I've changed it anyway, for that is a definite possibility. So now i'll wait for Steam for a response.

Thanks again!

[The doctor is in]

do u have steam guard enabled

have u ever shared your steam account with someone else

have u ever shared the email address that you use with steam with someone else

what other machines have u enabled to use steam

are those machine secure in your possession

are u using 3rd party steam enhancement or sites that u used ur steam login with

if one of those sites has bug or someone hacks those sites then u r exposed since how will valve know that bot purchase was not u

check your email there should be details of the purchase.

[of1a1]

Originally posted by Kairo:

Thank you for your reply herein!

I've scanned my pc and changed my password. But I truly don't believe this was a hack/phishing event. I've many security protocols for all my accounts in place, and I have money left in my wallet, and many other things make me believe that this is some kind of other error. But I've changed it anyway, for that is a definite possibility. So now i'll wait for Steam for a response.

Thanks again!

If you really have any type of virus in your computer then it doesn't make any sense to change password on that computer if that virus might be still in there. Some viruses cannot be detected even with really good Antiviruses. I would suggest making clean install of new operating system and then change passwords.

[Kairo]

Originally posted by The doctor is in:

do u have steam guard enabled

have u ever shared your steam account with someone else

have u ever shared the email address that you use with steam with someone else

what other machines have u enabled to use steam

are those machine secure in your possession

are u using 3rd party steam enhancement or sites that u used ur steam login with

if one of those sites has bug or someone hacks those sites then u r exposed since how will valve know that bot purchase was not u

check your email there should be details of the purchase.

Hi, thanks for your reply!

Yes, I have steam guard enabled.
No, I've never ever shared my account with anyone.
No, I've never logged onto another device with my steam account (except after this incident when I couldn't go through steam support via my own pc - kept on restarting).
No, I'm the only user of my email address. I also have double security on my email account.
I don't use any 3rd party related steam logins (don't know if Uplay counts).
I've checked my email right after "purchase". There was a receipt or confirmation of purchase there of the Trove Carafe. Is there any other information I should get from the receipt?

Thanks again, I appreciate any assistance in this matter!

[Kairo]

Originally posted by KalaChalaBanga:

Originally posted by Kairo:

Thank you for your reply herein!

I've scanned my pc and changed my password. But I truly don't believe this was a hack/phishing event. I've many security protocols for all my accounts in place, and I have money left in my wallet, and many other things make me believe that this is some kind of other error. But I've changed it anyway, for that is a definite possibility. So now i'll wait for Steam for a response.

Thanks again!

If you really have any type of virus in your computer then it doesn't make any sense to change password on that computer if that virus might be still in there. Some viruses cannot be detected even with really good Antiviruses. I would suggest making clean install of new operating system and then change passwords.

Thank you, I will do so.

I did scan twice (one deep scan), and I also scanned twice for Malware. Nothing found. But I will do a complete reinstall as well.

[SlickCharizard]

[Venom Ro666]

Yesterday i had the same issue with the same game and method, a Dota 2 item, which is a game i've never played. Like USD$55 from my steam wallet gone.

[FFL2and3rocks]

Originally posted by Venom Ro666:

Yesterday i had the same issue with the same game and method, a Dota 2 item, which is a game i've never played. Like USD$55 from my steam wallet gone.

All market transactions are final. It's your responsibility to keep your account secure so nobody else can use it.

[Ç!ｲ!乙3η-ﾒ]

Originally posted by Venom Ro666:

Yesterday i had the same issue with the same game and method, a Dota 2 item, which is a game i've never played. Like USD$55 from my steam wallet gone.

Is the item in your inventory?
How many others are there on the market at that price?

Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

If someone has access to your account they may list a cheap item at a high price and then use your account to buy it from their other account.

I'm not saying this has been done but it is possible.

[Goose]

Originally posted by Venom Ro666:

Yesterday i had the same issue with the same game and method, a Dota 2 item, which is a game i've never played. Like USD$55 from my steam wallet gone.

The same thing just happened to me a few hours ago what should i do? Other than send a ticket to steam support. i changed my password right after

[BNE sinnopsyy]

Same thing happened to me, first thing i did was wipe my drive clean if there was a virus by any chance then i changed my password,had no api key so i couldn't be that,and also checked my login history and my pc and phone were the only devices i have logged im my account with

[Brokie]

Same thing but with 2 thousands euros. Someone had a lucky day

[Artemis]

Batter to delete your card from steam , and adter when you whant to buy somthing , buy , but don t let the card inside , if the money continued to dissapire , reinstal windows and that s it …. Maybe you have a keylogger or somthing like that , a Troyan .Good luck my friend !

[Ma7mooOd]

Originally posted by Ming:

Originally posted by Venom Ro666:

Yesterday i had the same issue with the same game and method, a Dota 2 item, which is a game i've never played. Like USD$55 from my steam wallet gone.

The same thing just happened to me a few hours ago what should i do? Other than send a ticket to steam support. i changed my password right after

Same thing happened to me too .
Did you get your money back again?