Is This A RIP-OFF by FutureMark?

[Brizer]

Just bought through Steam Store, the benchmarking software from Futuremark, the 3DMark. I purchased the ADVANCED version. But guess what? When running that piece of software after install, it displays a banner to Upgrade to teh Advanced, and only runs in Basic. Why on earth did I pay Steam for an Advanced version but only get a Basic Version? Oh, silly me, Steam, I clean forgot, Advanced actually means BASIC. What a RIP-OFF!!!!

Get this sorted Steam.

[Satoru]

Unless you downloaded the demo the one you buy is the advanced version

[Brizer]

Did you not read the post correctly? How could I possibly download a DEMO version when I purchased, meaning bought it as per above screenshot which clearly states Buy 3DMark----the ADVANCED version---- from here and let Steam self-download it?

[Satoru]

No one else has this problem, which means its likely something on yoru end. You should aks in the 3dMark forums. Given that no one else sees this, this is not a 'rip off' but a 'tehcnical problem on yhoru system'

[UL_Jarnis]

If you buy Advanced Edition and then download and install it (so it says "3DMark" and not "3DMark Demo" on your Steam client application list), it will definitely start as Advanced Edition.

If it does not do this for you for some bizzarre reason and you've ruled out the usual bits (restarting steam client), let me know and I'll help you figure out how this could be.

[Brizer]

FM_Jarnis

Thank you for your sensible reply. Just so that we know we're all on the same 'hymn sheet' ----instead of making vague comments that it is something to do with my system, or contact 3DMark, who have a technical portal on their site that just goes around in circles, in other words is not accessible--- I purchased the 3DMark Advanced from Steam last night, which then gave me the option to self-download it, i.e Steam would send it straight to my Downloads folder.

It did so, and I extracted that file and ran the 3DMark installer. What astonished me then was to see a big 'splash screen' that offered me an Upgrade to Advanced, and instead displayed that the version just installed was a Basic version.

So, how on earth has this got anything to do with a 'technical problem on my system'?

[UL_Jarnis]

Have you tried the steps I mentioned; restarting steam, opening library -> software. It should show 3DMark (not 3DMark Demo) there. Does it? If you right click and launch, does it start as Advanced Edition?

[UL_Jarnis]

Also if you think our support site at http://support.futuremark.com is somehow unclear, do tell me in which way exactly and I'll make sure the feedback gets to the right person. It should allow you to post a question/problem using the GetSatisfaction widget, then show you potential search matches of previous cases and then either comment on one of those, or post it as a new issue (at the bottom "continue creating conversation").

Any issues posted there are generally responded to within 24h. Usually quicker than that.

[Brizer]

FM_Jarnis

Thank you for your response. I had no idea that you were linked to Futuremark.

No, I did not try any of your suggestions. I had intended to come back here to see what further information I could glean. But before I could do that, in my taskbar on a Windows 10 system, I spotted a notification that Steam was waiting to install 3DMark. So, I let it do it, and lo and behold, it was in fact that Advanced version. Subsequently I ran all the tests and am very pleased that I changed my GPU to a GTX970 a couple of days ago.

Now, as regards Futuremark's Support portal, although I kept hitting the Support link, all it gave me was an option to update my graphics driver or run a SystemInfo. Nowhere was there a direct clickable link to get to Support. In the end, in my utter frustration, I sent your Sales an email. Not heard from them.

As regards my having the Advacned version of 3DMark, that matter is now successfully resolved and the matter is closed.

[UL_Jarnis]

Well, if you go to www.futuremark.com front page and click "support" at top right, it opens this page:

http://www.futuremark.com/support

...and it has an embedded form for opening a support thread on our support system.

If you click "To Support" from benchmark, it goes to the FAQ page and top right the first option is "Report a Problem" which also goes to that page, same thing, should allow opening a ticket.

Yes, from the application the first thing we show is the FAQ because in many cases it can offer an answer before you need to open a ticket.

I guess the FAQ page could be modified so it offers more prominently the option to open a support ticket.

Sales emails go to our US office and they are kinda busy with CES preparations (small sales office, just a couple of people) so it may be the reason they haven't gotten to your email yet - tho most likely they'd foward it to me in technical support anyway.

[Mhill]

Originally posted by Onglar:

lol he bought a 970

And?

[RxL]

Originally posted by Onglar:

lol he bought a 970

so what if he bought a 970 they are a decent card

[snakedoctor]

Originally posted by Brizer:

What a RIP-OFF!!!!

Get this sorted Steam.

So in the end it was you fault. You need to apologize to futuremark.

[cG|Sasin{JA}]

I agree he should apologize, lol not a technical issue at all BUT a user one ........ man if i work at futuremark i would be sharing this one lol.

[R33GoNe]

Originally posted by Sasin{JA}:

I agree he should apologize, lol not a technical issue at all BUT a user one ........ man if i work at futuremark i would be sharing this one lol.

Except he was blaming steam!

[-Kill$witch-]

Im having the same issues currently that the OP originally posted about. I had the Demo installed, and purchased the 3D mark/PC Mark bundle tonight during the sale. Yet every time I run it it only starts in Basic mode. Ive completely removed the demo, removed 3D mark 11 demo, deleted all local content for 3D mark. In fact I have deleted it locally 4 times now and re-downloaded it through steam 4 times and every time it downloads 3D mark with all the DLC but it only starts in Basic edition. It tells me I have to purchase advanced to run any of the 4k tests. When I click on purchase advanced, it takes me to the steam sale page which shows Ive already purchased it and installed it. The icon only shows 3D mark, no demo, but all I get is Basic edition when it launches. Please help!!