Pay attention to your accounts

[merlin_embres]

My account got hacked and all the games i bought during the summer sale were refunded. fortunately i caught it before they took the money too. contacted steam to ask for them to take the money back and restore the games and their response was that i would have to rebuy them at full price. so i got refunded 150 and now if i want those games back i have to spend over 400. way to go for customer service. and looking at the forums i know im not the only one.

[Lithurge]

Or you wait for the next sale. And you should also ensure you're account is fully free of the person who phished it from you. As you mentioned the other posts about lost accounts did you follow the steps that were posted to secure them?

[merlin_embres]

Sadly I actually did have the authentication and everything. Also the o ly websites I use are steam,epic,battle net for diablo and MSN gaming news and crunchyroll. That's all this pc is for. So I have no clue how it happened. And Steams response is basically telling me tough ♥♥♥♥

[Nx Machina]

Accounts are PHISHED not hacked because the end user gave away all their account details. The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.

[Brian9824]

You fell for a phishing scam, did you get any messages from "friends" recently asking you to vote, sign up for anything, etc that required you to login? You went to some site and entered your steam credentials into that site which gave them access to your account

[Dr.Shadowds 🐉]

merlin_embres lähetti viestin:

My account got hacked and all the games i bought during the summer sale were refunded. fortunately i caught it before they took the money too. contacted steam to ask for them to take the money back and restore the games and their response was that i would have to rebuy them at full price. so i got refunded 150 and now if i want those games back i have to spend over 400. way to go for customer service. and looking at the forums i know im not the only one.

Wait for next sale, it's not like sale can't happen again.

Steam can't force new sales after the sale ended, as devs didn't ask for sales to be force upon them if they didn't ask, that why support can't help you rebuy the games.

Lastly you're responsible what you do with your accounts that meant if you went to scam site, and login that fault on the user not anyone else, as no one here to hold the user hand whenever the user decides to do something dumb, so my advice be aware what you do online, and don't login via 3rd party sites using steam login info. Also for emails make sure that is also secure, if you use same password for anything go change password on all related accounts, and services as scammers likely try use same password for anything online to see what works.

[merlin_embres]

Na never reply to stuff like that I just delete it. I do IT and know better than to do any of that. Either way steams response was to just re buy the games so I'll just have to go back to diablo 4 till they go on sale again

[Dr.Shadowds 🐉]

merlin_embres lähetti viestin:

Sadly I actually did have the authentication and everything. Also the o ly websites I use are steam,epic,battle net for diablo and MSN gaming news and crunchyroll. That's all this pc is for. So I have no clue how it happened. And Steams response is basically telling me tough ♥♥♥♥

There are endless amount of scams online. Then got people that message you on dms like steam chat, discord or etc...
- Vote for my team, then gives you a link.
- I gave you / you won a prize, then gives you a link.
- I reported you / you have pending ban, then gives you a link.
- Trade with me on this site.
- Free stuff here, then gives you a link.

All related to try get you enter your steam login info on their scam site.

Discord has a problem where they allow people to spoof hyperlink text that take you to other sites.

So please be aware what you do online. There also virus as well if happen to download things from someone that claiming to be demo, or whatever that can happen, commonly been happening on discord via dms, then there public devices that might be affected already by a virus as well, stuff like this can happen.

[J4MESOX4D]

Accounts are not 'hacked' - you allowed your credentials to be captured at some stage previous. If all they did was refund games then you've got away very lightly. If you are getting phishing messages then clearly you are being targeted and these don't materialise out of nowhere. Somewhere along the lines you have been compromised this way.

[Kargor]

They are or will be on sale again, on the Steam store or other stores. Just give it some time to get them again, and learn about keeping accounts secure in the meantime.

[Lone Wolfe]

Its beyond a joke that people are now using steam to scam people surley steam can do somthing about that to stop people hacking account details. It happened to me someone was using my details to scam other people just aswell i didnt save my card details to steam or it could have been my money going missing from my account a girl from austria contacted me and said she was scammed out of 20'000 using my details on steam and then the person blocked her i had to go through all the pain of changing all my details email password etc weather that will work or not i dont know i dont want to have to close my account down simply because of the hundreds of pounds ive spent on games and as 1 fella said in this convo he lost his games and didnt even get half of what he paid for them and was left having to pay fullo price again for all the games he lost which i think is wrong.

[J4MESOX4D]

Cyber Junkie lähetti viestin:

Its beyond a joke that people are now using steam to scam people surley steam can do somthing about that to stop people hacking account details. It happened to me someone was using my details to scam other people just aswell i didnt save my card details to steam or it could have been my money going missing from my account a girl from austria contacted me and said she was scammed out of 20'000 using my details on steam and then the person blocked her i had to go through all the pain of changing all my details email password etc weather that will work or not i dont know i dont want to have to close my account down simply because of the hundreds of pounds ive spent on games and as 1 fella said in this convo he lost his games and didnt even get half of what he paid for them and was left having to pay fullo price again for all the games he lost which i think is wrong.

Sorry to break it to you but the ‘girl from Austria’ was probably a scammer trying to concoct a situation. This is why you shouldn’t believe random people that contact you. Ironically you’ve fallen for the very thing you are countering against which just shows how easy it is. Someone baiting you to make account changes likely did it because your account may be shadow-compromised. I suggest you read this thread carefully because it explains how people get hijacked through their own doing.

[C²C^Guyver |NZB|]

merlin_embres lähetti viestin:

Na never reply to stuff like that I just delete it. I do IT and know better than to do any of that. Either way steams response was to just re buy the games so I'll just have to go back to diablo 4 till they go on sale again

If you were really in IT, you'd know that accounts aren't hacked, they're hijacked.

You gave away your login info.

https://help.steampowered.com/en/faqs/view/6639-EB3C-EC79-FF60

Notice Valve doesn't use the word hacked?



Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a trusted/clean computer.
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)


Please review how you are logging into Steam, you somehow gave away your log-in information. This could of been due to the computer being compromised and redirecting to a fake log-in, or you using a third party site to log in to Steam.

Once you are sure you have regained control, you can start trading again. Please triple check any trades you make to be sure they are going to the correct account.

After you have secured the account, please edit your profile back to normal, if it was altered by the hijacker/scammer.

[Liquid Inc]

merlin_embres lähetti viestin:

I do IT and know better than to do any of that.

The trouble is not that it happened, but your mentality about it; The one's who think they can't fall for it, often do.

You see it all the time. People working in countering scams in banking, or teaching people online security, get done just the same as those without the knowledge, because, it takes just 1 lapse of judgement and they have you.

You see, scammers and phishers either use;
the "Believable" method, where they attempt to make everything look legit. (IE, the catch $50/£50, or "vote for my team" scams)

or

they go the "emotion" route, and try to panic their victims. (Like the "I falsely reported you" or "your going to be banned, so trade your items away" scams)

The whole point is to make your victim complicit until it's too late for them to stop. Do what is listed in the post above, but above all, you leaked your details somewhere, which means something you've done in the past wasn't what you thought it was. (It could have been a year ago. Not all scammers act immediately)

[Satoru]

merlin_embres lähetti viestin:

Na never reply to stuff like that I just delete it. I do IT and know better than to do any of that. Either way steams response was to just re buy the games so I'll just have to go back to diablo 4 till they go on sale again

I would shudder at how bad your company must be doing if that is the level of “IT” they have