Steam refund

[Nup]

Hi everyone, previously I bought a game to gift to someone else but I forgot to select the gift option, so the game ended up in my account. I then requested a refund but it’s been 10 days and I haven’t received the money back. I’ve sent 4 requests but they haven’t responded. How can I contact them?

[rawWwRrr]

Publicado originalmente por Sima Derrick:

Hi everyone, previously I bought a game to gift to someone else but I forgot to select the gift option, so the game ended up in my account. I then requested a refund but it’s been 10 days and I haven’t received the money back. I’ve sent 4 requests but they haven’t responded. How can I contact them?

Was the original refund approved?

[Nup]

Publicado originalmente por rawWwRrr:

Publicado originalmente por Sima Derrick:

Hi everyone, previously I bought a game to gift to someone else but I forgot to select the gift option, so the game ended up in my account. I then requested a refund but it’s been 10 days and I haven’t received the money back. I’ve sent 4 requests but they haven’t responded. How can I contact them?

Was the original refund approved?

Yes i had email of steam “Your refund request has been received”. But its been 10 days i dont see my wallet back. I asked some players, they said just 1 day

[cSg|mc-Hotsauce]

Publicado originalmente por Sima Derrick:

Publicado originalmente por rawWwRrr:

Was the original refund approved?

Yes i had email of steam “Your refund request has been received”. But its been 10 days i dont see my wallet back. I asked some players, they said just 1 day

That's just the ticket confirmation, not the refund approval.

Is the new ticket still open? If so, keep it open and don't make new ones.

[J4MESOX4D]

Publicado originalmente por Sima Derrick:

Publicado originalmente por rawWwRrr:

Was the original refund approved?

Yes i had email of steam “Your refund request has been received”. But its been 10 days i dont see my wallet back. I asked some players, they said just 1 day

Very important that you check the ticket is still open https://help.steampowered.com/en/

[Nup]

Publicado originalmente por J4MESOX4D:

Publicado originalmente por Sima Derrick:

Yes i had email of steam “Your refund request has been received”. But its been 10 days i dont see my wallet back. I asked some players, they said just 1 day

Very important that you check the ticket is still open https://help.steampowered.com/en/

4 requests are closed

[J4MESOX4D]

Publicado originalmente por Sima Derrick:

Publicado originalmente por J4MESOX4D:

Very important that you check the ticket is still open https://help.steampowered.com/en/

4 requests are closed

This means your account is compromised and you need to secure it immediately. Do the following steps in order and without fail:-

Scan for Malware/virus https://www.malwarebytes.com/mwb-download/
Deauthorize all devices https://store.steampowered.com/twofactor/manage
Change your Account password on a secure device, mobile phone for example.
Generate new back up codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://steamcommunity.com/dev/apikey

When those are done, submit a new ticket and it should stick.

[rawWwRrr]

Publicado originalmente por Sima Derrick:

Publicado originalmente por J4MESOX4D:

Very important that you check the ticket is still open https://help.steampowered.com/en/

4 requests are closed

If you're not closing those tickets, and they're being closed with no response, it's a good sign that your account is compromised. Follow J4MESOX4D's steps. Once secured again, resubmit your refund ticket.