Does anyone actually have an email contact for Valve/Steam?

[CloversDrop]

Don't seem to be getting anywhere using steam support.

I've asked them for a UK postal/email address for legal enquires, but steam support seem to refuse to want to give me anything.

Does anyone know of one?

[Yasahi]

What legal enquiries? The Steam Subscriber Agreement has information regarding arbitration etc. You can access it from the top menu. Help -> Steam Subscriber Agreement.

For copyright issues, you can find the info from the top menu. Help -> Legal Information.

[eram]

hire a lawyer to address your legal concerns

[Doctor Zalgo]

Originally posted by Cloverdrop:

Don't seem to be getting anywhere using steam support.

I've asked them for a UK postal/email address for legal enquires, but steam support seem to refuse to want to give me anything.

Does anyone know of one?

You're going to have to spring for international postage.

[CloversDrop]

Originally posted by Doctor Zalgo:

Originally posted by Cloverdrop:

Don't seem to be getting anywhere using steam support.

I've asked them for a UK postal/email address for legal enquires, but steam support seem to refuse to want to give me anything.

Does anyone know of one?

You're going to have to spring for international postage.

Guess I'll have to report it to trading standards then, seeing as I can't get hold of anyone to raise the issue with.

[d3str0y3r]

Originally posted by Cloverdrop:

Originally posted by Doctor Zalgo:

You're going to have to spring for international postage.

Guess I'll have to report it to trading standards then, seeing as I can't get hold of anyone to raise the issue with.

All of Valve's contact info for legal matters is provided in the Steam Subscriber Agreement
Valve Corporation, P.O. Box 1688, Bellevue, WA 98004
Valve does not handle legal matters via email, nor are they legally required to.

So, yes they do have away to raise your issue. You are just choosing not to use it.

I would suggest hiring a lawyer so you can understand not only your legal rights, but Valve's as well.

[Malfunctioning Robot]

Originally posted by Cloverdrop:

Originally posted by Doctor Zalgo:

You're going to have to spring for international postage.

Guess I'll have to report it to trading standards then, seeing as I can't get hold of anyone to raise the issue with.

They literally have it posted in all the places they are legally required to. Your incompetence if your own problem

[Doctor Zalgo]

Originally posted by Cloverdrop:

Originally posted by Doctor Zalgo:

You're going to have to spring for international postage.

Guess I'll have to report it to trading standards then, seeing as I can't get hold of anyone to raise the issue with.

That's probably the best way forward. They'll have far more influence with Valve than an individual will.

[N3tRunn3r]

https://help.steampowered.com/en/wizard/HelpAccountDataQuestion

[cSg|mc-Hotsauce]

Originally posted by Cloverdrop:

Does anyone actually have an email contact for Valve/Steam?

Don't seem to be getting anywhere using steam support.

I've asked them for a UK postal/email address for legal enquires, but steam support seem to refuse to want to give me anything.

Does anyone know of one?

UK representative for data protection questions:

RIVACY Ltd.
71, Warriner Gardens, Unit G1/G2
London, SW11 4DX
United Kingdom

https://store.steampowered.com/privacy_agreement/

[Punished Rusty Shackleford]

Gaben gave his work email address in the Portal Games. I'm sure it's a gimmick email address but I do believe he's the type of owner that would go and read it.

[Start_Running]

Originally posted by Cloverdrop:

Don't seem to be getting anywhere using steam support.

I've asked them for a UK postal/email address for legal enquires, but steam support seem to refuse to want to give me anything.

Does anyone know of one?

Your lawyer will know.

[cSg|mc-Hotsauce]

Originally posted by Punished Rusty Shackleford:

Gaben gave his work email address in the Portal Games. I'm sure it's a gimmick email address but I do believe he's the type of owner that would go and read it.

It is the same email he has replied to publicly in AMAs, to random people and YT videos.

[Animus]

Wonder if OP's desire to contact Steam in person and not through support has to do with behavior pertaining to a game hub or not.

[CloversDrop]

Originally posted by d3str0y3r:

Originally posted by Cloverdrop:

Guess I'll have to report it to trading standards then, seeing as I can't get hold of anyone to raise the issue with.

All of Valve's contact info for legal matters is provided in the Steam Subscriber Agreement
Valve Corporation, P.O. Box 1688, Bellevue, WA 98004
Valve does not handle legal matters via email, nor are they legally required to.

So, yes they do have away to raise your issue. You are just choosing not to use it.

I would suggest hiring a lawyer so you can understand not only your legal rights, but Valve's as well.

Email is a perfectly legal way in the UK to serve documents on a respondent. Court themselves will often serve documents by email.

But thank you, I was looking through the agreement early and found that address.

Here in the UK they're called solicitors and they aren't required if you're a litigant in person.
Litigants in person get assistance from a barrister and the Judge for free, they aren't required to have a thorough understanding of the law, nor are they responsible for the respondents legal fees.

I've found Steam to be in breach of the UKs GDPR article 6, (lawfulness, fairness and transparent) so nothing sinister that would actually require a solicitor anyway.

I've tried contacting support on 2 separate occasions to address this complaint, both times they're refused and closed the ticket.

This in itself is also a breach of the UKs GDPR as they have very specific obligations when they receive a complaint regarding a potential breach.

I can send a letter, it's not a problem.

[Malfunctioning Robot]

Originally posted by Cloverdrop:

Originally posted by Doctor Zalgo:

You're going to have to spring for international postage.

Guess I'll have to report it to trading standards then, seeing as I can't get hold of anyone to raise the issue with.

Given you are ignorant enough to make a nonsense argument like this, I doubt you've "found" them in violation of any other laws either. You clearly aren't capable.