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It's frustrating, I feel like the things I'm saying are just being handwaved away and talked past by people responding. But there's no point arguing about it. Not gonna get my 500 euros back.
Call me crazy or salty, but I really suspect now that Steam really isn't as watertight internally as people assume it to be.
Either way, it's preposterous to me that there isn't any customer support infrastructure in place to immediately remedy situations like this when they happen. Or why it's possible in the first place to purchase a 0.06 cents marketplace item for nearly 500 euros, especially on an account that has never even used the marketplace before, without it raising any red flags or security measures. Won't be using Steam for any purchases again.
Really, sincerely hope this never happens to any of you. But if it does, I hope you don't get a bunch of people insisting that nothing can possibly have been at fault but you.
Thoroughly scanned my devices for malware or anything of the sort and it's all clear. My e-mail appears to be secure too, 2fa activated and no anomalies in its device/login history.
How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.
How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.
The alternative is not plausible:
1) Someone would have to "GUESS" your account name from "millions of possible combinations".
2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".
3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.
Or please explain how in 19+ years i have never lost access to my Steam account and that includes before Steam Guard Email and Steam Guard Mobile existed.
Do all the following NOW to secure your account.
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key at https://steamcommunity.com/dev/apikey (there should be NOTHING in the APIKEY)
Does it matter? Kind of besides the point, isn't it?
They're providing you steps to take so you can secure your account properly. It is clearly compromised and you have to remember it is you, not us, who has the account issue and are simply being given advise. Believe what you will regarding security on steam however I have never had an account issue on here and outside of steam of many accounts the only time any being compromised is if the site itself doesn't have any 2fa and/or their db is compromised.
I already said more than once that I don't need help securing my account because that's the first thing I did when I found out. I've already gone through the steps.
I never had an account issue on here either prior to today. There's no sensible explanation as to how someone was able to circumvent Steam Guard and access my account unnoticed and without any notification.
Also I can't even look at my login history on Steam cause I just keep getting an undefined error message. It was working before, but it only lists login info from 24 hours prior and before. So I can't look at my login history to see any potential suspicious logins, and if that doesn't change by tonight I won't even be able to look up if someone did access my account in the 24 hours prior to the incident.
This all in addition to the fact that there are no real channels to get into contact with Steam to resolve issues like this that should easily be able to be resolved and from what I can see with a cursory glance are not uncommon at all, makes it so that yes, I do have my beliefs about Steam really falling short here.
There was no circumvention as you gave away all your account details or please explain how in 19+ years i have never lost access to my Steam account and that includes before Steam Guard Email and Steam Guard Mobile existed.
I've never lost access to my Steam account either, what is your point?
If I gave away all my account details as you keep insisting, I should still receive notification if someone is trying to access my account from an unknown device because that is the whole point of having Steam Guard activated. So yes, actually, there was a circumvention.
However, it makes no sense to begin with because I don't use and never have used third party websites or marketplaces, I've never even had or traded items at all, I only ever rarely log in on the Windows application, which I do not understand how that could be subject to phishing, never log in on another device or on another application/website, and I've detected no suspicious or anomalous activity on my devices, or my e-mail address for that matter which has 2fa and also doesn't list any suspicious logins in its login history.
This needs to be crystal clear. It's vital if you ever want to learn from this and not repeat the same mistakes.
Your account wasn't hacked.
Handle your data more responsibly.
It's actually not crystal clear because none of you are reasonably answering the question or even comprehending what I'm saying, just repeating yourselves and talking past it.
Yeah, imagine my displeasure when I find out shorlty after it happened that there's no way to contact/approach Steam directly or settle for any kind of solution with them.
And to add insult to injury, when you resort to consulting the user forums for any kind of feedback you get a bunch of Steam cultists who insist that there is no shortcoming at all on the behalf of Steam's conduct in cases like this, despite this appearing to be a pretty common occurence going by what I see on the user forums, and in which it really shouldn't be difficult at all for someone on the back end to intercede or rectify.
Aside from really not understanding how the account breach happened, I'm still baffled why it's even possible for a 0.06 cents Dota knife to be purchased from the marketplace for 475 euros on an account that doesn't even own Dota or has ever played it, and that has never used the marketplace in the account's entire 10+ year existence without ANY red flags or checks or possibility to reverse. But a lot of the users here seem to think that's perfectly fine conduct.
Again, sincerely hope it never happens to any of you. And I hope the smug posters in here keep the same energy if it ever happens to them, though I genuinely hope they'll be spared that headache. I'm done giving this company my patronage, though.
Their servers are simultaneously logged into hundreds of accounts if not more and only if an account has something they want either wallet funds or items they cash in. They wait on purpose so their victims can't remember when and where they gave away the information.
That you had wallet funds that high is in itself suspicious. Why would someone through legal means have so much on their account? Wallet funds are not real money. Steam is not a bank. I would bet the way that money got there has something to do with how you were phished, but that's just me guessing.
For the future:
- activate Family View, it will not help if you give away the pin as somehow you gave away your other info, but it adds another layer of security because it blocks access to community features including the market
- never accumulate wallet funds for whatever reason, just don't, not in this and not in any other store
- don't save payment information on your account
- if you want it extra safe, make sure your login isn't saved on your PC so that you and everyone able to fake you needs to use 2FA for every login
Do this even more if you do not believe the people posting here that you gave away your info in some way, because if it were a Steam problem it is even more necessary to protect your money/account.
I still wait for Gaben's account getting hacked after he gave away his username and password.
Oh and I am not one of these people who think it can never happen to me. Not long ago a call from "my bank" nearly got me. I was sick and the guy was really good at not giving me much time to think and to spark fear. Last minute I realized that I should call my bank back instead of talking to him any longer. I got lucky but I know everyone can at some point just have a brain fart and might not even realize what is happening. Everyone needs to be careful and check their risks. For example: If I ever had more than 10 Euro in my Steam wallet I would deactivate automated login, I can't even imagine sleeping well with so much money like you in store credit on any store.
I also understand your frustration and I am sorry this happend to you and that there is no recovery of the money possible. It is a terrible situation to be in.