How to get rid of the scammer?

[LittleMouse]

Hello community,

I was playing a game of Dota2 2 days ago, and got a message saying your profile has been reported and will get perma-ban if you don't take actions.

After the game I looked at the chat and started talking to the person (Name: [VALVE]Zoila). Initially I was convinced that there is an actual issue possible if I don't take actions, because of the way my profile got updated (name replaced with a number, pfp removed, description added showing me as a culprit, friends banned, etc..). They also had a specific formatting in chat and a very good English. They asked me to complete a "Confirmation Trade" with a friend that I trusted friend. I gave him the name of the friend and they started the trade.

Before completing the trade, I was curious and went on to read Valve communication guidelines which specifically mentioned that none of their employees will ever reach out in chat. This was very clearly highlighted.

I understood that the person is trying to scam me (even though I have almost nothing in my account). He reached back again next day asking to complete the trade. I responded saying he can do whatever he wants, but I'm not completing the trade.

Now the problem is that he has also uninstalled the game on my computer. It is a very tiring process to set it up back, and even if I do this, he will continue to remove the game and all the profile history.

How do I get rid of this scammer?

Thanks.

[LittleMouse]

Just to be clear, I've not done anything in the last 10 years that would break rules. In fact, I don't interact with anyone outside the game. I log-in, play, disconnect. I don't get much time to do anything else anyways.

I have only 1 friend in-game and I don't talk to people rudely. I did, however, talk to the scammer in a very rude manner after I understood he is a scammer.

[bubbalu58]

welcome to the world of scammers lol

[Callahan420]

Secure the account

Scan for malware https://www.malwarebytes.com/
Deauthorize all other devices https://store.steampowered.com/twofactor/manage
Change passwords from a clean computer
Generate new backup codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://steamcommunity.com/dev/apikey
Stop using shady third party skin trading/gambling sites or clicking suspicious links.

Be sure to report the account as well.

[Phénomènes Mystiques]

They should arrest the scammers, that would stop these kids.

But Steam Valve won't even shut down over one dozen child porn sharing Steam groups so I lost hope with GabeN's Valve whom are allowing illegal activities on Steam.

[Thordred]

Messaggio originale di 76561198107268597:

Now the problem is that he has also uninstalled the game on my computer.

Does Steam have a remote uninstall feature?

[Kargor]

Messaggio originale di Thordred:

Messaggio originale di 76561198107268597:

Now the problem is that he has also uninstalled the game on my computer.

Does Steam have a remote uninstall feature?

Well, it has a remote install, so maybe that can also uninstall.

[SLG]

One way is for everyone not to fall for the scams. If no one falls for it, scammers can not achieve what they want.

[Crashed]

Messaggio originale di 76561198107268597:

Just to be clear, I've not done anything in the last 10 years that would break rules. In fact, I don't interact with anyone outside the game. I log-in, play, disconnect. I don't get much time to do anything else anyways.

I have only 1 friend in-game and I don't talk to people rudely. I did, however, talk to the scammer in a very rude manner after I understood he is a scammer.

You don't hear from admins via chat and especially not from Discod. Look at the disclaimer on all Valve employee profiles.

[T W I Z Z Y]

I don't think there is a way to get rid of them, best thing to do is to know who you are dealing with and be careful always.

[LittleMouse]

Thanks for all your responses. I followed all the action items from Callahan's list already, but still the person was continuously harassing me.

Messaggio originale di Callahan420:

Secure the account

Scan for malware https://www.malwarebytes.com/
Deauthorize all other devices https://store.steampowered.com/twofactor/manage
Change passwords from a clean computer
Generate new backup codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://steamcommunity.com/dev/apikey
Stop using shady third party skin trading/gambling sites or clicking suspicious links.

Be sure to report the account as well.

Thankfully someone reported him (other than me) and actions were taken, and his account is blocked.

[ReBoot]

Messaggio originale di Thordred:

Messaggio originale di 76561198107268597:

Now the problem is that he has also uninstalled the game on my computer.

Does Steam have a remote uninstall feature?

Nope. RATs are a thing though.

[Chmielek]

sad bro

[Crashed]

Messaggio originale di ReBoot:

Messaggio originale di Thordred:

Does Steam have a remote uninstall feature?

Nope. RATs are a thing though.

Could also be user error, like installing to removable storage and removing said storage from the computer.

[LittleMouse]

Unfortunately the user got unblocked and still has some sort of access to my account. He came back, and un-did all that I did (including installing Dota2).

This is the latest communication from them: https://imgur.com/a/UvrLCgR

I have again reported their account for SCAM!

[Kargor]

Messaggio originale di 76561198107268597:

Unfortunately the user got unblocked and still has some sort of access to my account. He came back, and un-did all that I did (including installing Dota2).

I have again reported their account for SCAM!

Well, reporting is one thing, but the important part is to remove their access to your account...