STEAM REFUND :: Steam Community

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Oliver_D Jul 4, 2023 @ 1:54pm

STEAM REFUND

Hello, I recently played the free access of Meet Your Maker over the weekend. During the free period, I exceeded 2 hours of gameplay. Afterwards, since I liked the concept of the game, I decided to purchase it. However, since the end of the free access, there is no one playing the game anymore, and it loses all its appeal (dead game).

I haven't played for more than 2 hours since my purchase, but after submitting 2 refund requests to Steam, they are refusing my refund because my total playtime exceeds 2 hours.

I feel like they're playing with their stats to their advantage, and I want to know if you agree with me that this is problematic.

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Showing 1-15 of 25 comments

Cathulhu Jul 4, 2023 @ 1:56pm

All playtime counts.
You can try a manual ticket.

Support --> Purchase --> Select purchase --> I have a question ... --> State your case as elaborate as possible.
Hope for the best, Valve can still say no.

Oliver_D Jul 4, 2023 @ 1:57pm

Thanks

Haruspex Jul 4, 2023 @ 1:59pm

The automated refund system will reject you for having played over two hours, yes.

So instead you should submit a manual refund request. Select "I have a question about this purchase" in the Steam Support page and state your reasoning for needing a refund. Your request will be viewed by someone with actual human eyeballs who will make an actual human decision as to whether you should be granted a refund or not.

Oliver_D Jul 4, 2023 @ 1:59pm

The only problem is that there's no "I have a question" and I didn't find any way to talk to a real person..

Cathulhu Jul 4, 2023 @ 2:01pm

https://i.imgur.com/0BxqucV.png
Clearly shows for me. It actually works if you follow the instructions.

Cathulhu Jul 4, 2023 @ 2:08pm

Why did you reupload my image?

Oliver_D Jul 4, 2023 @ 2:08pm

forget about this link. wrong copy-paste

cSg|mc-Hotsauce Jul 4, 2023 @ 2:08pm

Originally posted by Oliver-D FR:
https://imgur.com/a/l1Lbg8r

3rd option in the list.

Oliver_D Jul 4, 2023 @ 2:09pm

https://imgur.com/a/l1Lbg8r

Oliver_D Jul 4, 2023 @ 2:11pm

I don't have the same options as you.

#10

Cathulhu Jul 4, 2023 @ 2:12pm

Originally posted by cSg|mc-Hotsauce:
Originally posted by Oliver-D FR:
https://imgur.com/a/l1Lbg8r

3rd option in the list.

:summercat2023:

Yeah, i did mention to select "Purchases", right?

Again, it helps if you follow instructions.

#11

cSg|mc-Hotsauce Jul 4, 2023 @ 2:13pm

Originally posted by Cathulhu:
Originally posted by cSg|mc-Hotsauce:

3rd option in the list.

Yeah, i did mention to select "Purchases", right?

Again, it helps if you follow instructions.

Kitty... Chill.

#12