Stolen account
hi, someone stole my main account and changed email, login, password etc.. how can i contact with steam support to get my account back?
Last edited by hey_ya; Jan 20, 2023 @ 9:02am
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Showing 1-2 of 2 comments
13119205187913161 Jan 20, 2023 @ 8:58am 
sorry this happened, partner.

use these steps, put together over the years by users smarter than i am, as needed

if you do not have access to your account

Account Recovery
Make sure you are completely logged out of Steam before you start the recovery process

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

https://help.steampowered.com/en/wizard/HelpWithAccountStolen

https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

you don't need access to the email, phone number or password tied to the account for this to work. p
Just pick the "i forgot my password" and then "I no longer have access..." options when asked.

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if you still have access to your account
(or after getting your account back, or just to be safe)

make sure to do all of these


DO NOT TRADE
many scams try and scare you into trading your items and they get hijacked

1. Scan for malware https://www.malwarebytes.com/

2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage

3. Change passwords from a trusted/clean computer.

4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage

5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

you also need to remove the name

it ould very well be a compromised acount

you would not want people to come here and name you after this happened to you

edit:

if that is your main's name, my bad, still should remove it
Last edited by 13119205187913161; Jan 20, 2023 @ 8:59am
Thermal Lance Jan 20, 2023 @ 10:30am 
While waiting for support and if you got time. Try to warn your close friends if possible. It is not rare that scammers use highjack accounts to target people in the account's friendlist.
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Date Posted: Jan 20, 2023 @ 8:57am
Posts: 2