Gift Cards purchased from Best Buy online

[GreninjaGang]

I purchased four $20 STEAM gift cards online from Best Buy. The cards were Christmas gifts to my grandchildren.
My grandchildren tried and failed to redeem the gift cards in their personal Steam accounts, when following the directions on the rear of the cards. I tried also and failed. The error messages did not help or guide me to a solution.
Next, I went to a Best Buy store and they said they could not activate it, and I should contact STEAM. They did not have a Steam phone number for me to use. I could not find one on Google search. Very frustrating!
I cannot find a phone number to Steam Service/Support anywhere. So, I am trying this forum.
Someone... Please advise me how to activate these four STEAM $20 gift cards, so that we can redeem them!

[steven1mac]

I don't know if this will help, but at the very top of the screen it says games. Click on it and use redeem wallet code, I always use all caps, and sometimes 0's and O's look the same so try both if one fails.

Beyond that, hopefully someone else can help.

[cSg|mc-Hotsauce]

Originally posted by GreninjaGang:

I purchased four $20 STEAM gift cards online from Best Buy. The cards were Christmas gifts to my grandchildren.
My grandchildren tried and failed to redeem the gift cards in their personal Steam accounts, when following the directions on the rear of the cards. I tried also and failed. The error messages did not help or guide me to a solution.
Next, I went to a Best Buy store and they said they could not activate it, and I should contact STEAM. They did not have a Steam phone number for me to use. I could not find one on Google search. Very frustrating!
I cannot find a phone number to Steam Service/Support anywhere. So, I am trying this forum.
Someone... Please advise me how to activate these four STEAM $20 gift cards, so that we can redeem them!

Only the retailer you purchased the cards from can activate the card upon purchasing said cards at the store.

[GreninjaGang]

I did not buy at a store... I bought online. The store said it cannot help me, and to contact Steam... which I am trying to do, unsuccessfully.

Does anyone have a Service phone number or an email address for Steam Service Department?

[eram]

Originally posted by GreninjaGang:

I did not buy at a store... I bought online. The store said it cannot help me, and to contact Steam... which I am trying to do, unsuccessfully.

Does anyone have a Service phone number or an email address for Steam Service Department?

you go to steam support and create a ticket, there is no phone number.

[GreninjaGang]

I cannot find the webpage to create a . Can anyone direct me to the proper place?

[Satoru]

Only BestBuy can assist because you purchased physical cards

[SLG]

When you said you purchased them online, did you get physical copies of the cards or just the codes?

It could be that there was an glitch while you were purchasing the cards, and they were not activated.

What message did you get when you tried to add them to your grand-childrens' wallets?

Also are you and your grand-children in the same country? When you purchased the cards, did you get the ones in the correct currency of your grand-childrens' wallets?