Steam won't refund game after purchasing full version?

[csgoose]

I mistakenly purchased the full version of Modern Warfare II, which I opened for less than 10 minutes, however Steam rejected my initial refund request because it had 24 hours of playtime (which were all on the free version, Warzone 2.0). I've sent another request with additional notes, but I feel like this is unfair?

[Paratech2008]

That's considered time played and they won't give you a refund.

[KalGimpa]

go to
account details
view purchase history
"game"
i have a question about this purchase

tell them what the problem is. be nice and patient. you may not get a refund, but it will be looked at by a person

[csgoose]

KalCuey původně napsal:

go to
account details
view purchase history
"game"
i have a question about this purchase

tell them what the problem is. be nice and patient. you may not get a refund, but it will be looked at by a person

I issued another requests explaining the entire situation instead of sending a question, is that ok?

[Marazipan]

CS:GOose původně napsal:

KalCuey původně napsal:

go to
account details
view purchase history
"game"
i have a question about this purchase

tell them what the problem is. be nice and patient. you may not get a refund, but it will be looked at by a person

I issued another requests explaining the entire situation instead of sending a question, is that ok?

No because you've just requested an automated refund which will be declined by the system. The reason you ask the question is because it's looked at by a human being.

[InnerPhoenix]

Paratech2008 původně napsal:

That's considered time played and they won't give you a refund.

they are entitled to a refund as, those hrs put in were not through the full version only the free version, so if they are refusing , then they are scammers. imo.

[Gilga ™ |Yonaguni|]

InnerPhoenix původně napsal:

Paratech2008 původně napsal:

That's considered time played and they won't give you a refund.

they are entitled to a refund as, those hrs put in were not through the full version only the free version, so if they are refusing , then they are scammers. imo.

Good joke.

[Jamebonds1]

They have right to refuse refund. Can't have a government forced them to do this. Refund mean a loss for the developer.

[cSg|mc-Hotsauce]

InnerPhoenix původně napsal:

Paratech2008 původně napsal:

That's considered time played and they won't give you a refund.

they are entitled to a refund as, those hrs put in were not through the full version only the free version, so if they are refusing , then they are scammers. imo.

The issue is when Activision decided to couple WZ2 with MWII making the play time count towards both titles together.

But since they are separate appIDs, support can see the play time difference between the 2 but only a manual ticket will have a person actually look at it, while the automated system does not.