Nudl Jun 1, 2016 @ 5:43pm
NVIDIA Shadowplay Red Line Issue
Hi, I recently got back into recording videos with NVIDIA shadowplay. Upon hitting my manual record hotkey, the screen capture icon on the bottom left of my screen had a red slash over it.

When I hit my record hotkey to save the video, it is saved into the directory I specified, but when I open the .mp4 folder, the video does not play and I get a message telling me another program is using the .mp4 file.

I spoke to a live chat representative and he told me to download the beta, which didn't work, but I noticed that my screen capture was off by default, and I couldn't turn it back on, even if I constantly click "on" nothing happens: http://imgur.com/s3W6ygu


Yet, I can tweak my audio recording options just fine.

Here are my specs if they can come in handy:
-GTX 970
-12 GB RAM
-Intel Core i7-4770
-Windows 10 (Free upgrade)

I tried:

-Uninstalling and re-installing GeForce Experience
-Installing the BETA version of GeForce Experience
-Cleaning my TEMP folder
-Changing destination folders for my videos
-Uninstalling and re-installing my drivers
-Downloading the Windows Service Pack
-Turning off my firewall
-Re-binding my hotkeys
-Simply turning NVIDIA Shadowplay on and off
-Restarting my PC countless times
-Re-securing my GPU in it's socket
-Disabling Xbox Gamebar which I never used
-Tried recording in various games
-Checking the space of my HDD which has 900GB/1.80 TB
-Swtiching NVIDIA Streamer service to on then back on in services.msc

To no avail.

If someone has another solution, any help is greatly appreciated :)

Thanks!
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Showing 1-10 of 10 comments
Pengi Jul 11, 2016 @ 8:41am 
Hi there,

I am having the same problem. I've used both the old and new ShadowPlay and neither record footage properly, but temporary files are created. It also creates a folder for all the games I attempt to record footage from but it doesn't import any videos.

While doing some research, I found that the problem is probably somewhere in Windows 10, as most people get this problem from there on.

My specs:
- GIGABYTE GTX 960
- 6 GB RAM
- Intel Core i7-920
- Windows 10 (clean install)
pasa Jul 11, 2016 @ 9:32am 
In the SP options there is something like 'record desktop', do you have it checked?
Nudl Jul 11, 2016 @ 4:11pm 
Yep :)
Pengi Jul 12, 2016 @ 11:34am 
I just reinstalled all my drivers using Display Driver Uninstaller (http://www.guru3d.com/files-details/display-driver-uninstaller-download.html) and turning on "Delete C:\NVIDIA folder drivers" and it's working perfectly now.
Nudl Jul 12, 2016 @ 5:49pm 
I will try right now, but what does deleting the C:\NVIDIA folder drivers do?
Pengi Jul 17, 2016 @ 12:29pm 
Originally posted by TwisT:
I will try right now, but what does deleting the C:\NVIDIA folder drivers do?
It's not 'recommended' but it gets rid of all the files NVIDIA has left behind after deinstalling the drivers and other software. I don't know why it is unrecommended but I did it just in case.
Originally posted by el chapo jr:
I will try right now, but what does deleting the C:\NVIDIA folder drivers do?
does it work?
Nudl Dec 22, 2016 @ 5:10am 
Originally posted by backdbone:
Originally posted by el chapo jr:
I will try right now, but what does deleting the C:\NVIDIA folder drivers do?
does it work?
Issue seems to have fixed itself since I updated to the latest version of GeForce Experience last week...
Triggerlelee Jun 7, 2017 @ 6:34pm 
for me disabling msi afterburner worked (if you have it installed)
Triggerlelee Jun 7, 2017 @ 6:35pm 
aka uninstalling it cause it blocks share somehow for me
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Date Posted: Jun 1, 2016 @ 5:43pm
Posts: 10