Steam spent my Steam Wallet Balance without my authorization

[Venom Ro666]

Hi guys, yesterday my Steam Wallet Balance was spent on a Dota 2 item from user "laner", item is The Leech Queen Legs, i don´t ever played that game and my account is protected with Steam Guard, so i don't know how could've this happen. I saw on the forum another user with the same issue but in 2015, same method, same game. I already submitted a ticket for this issue but no response yet from Steam, i already scanned for viruses, etc. Is there someone else with the same issue?

[Gilga ™ |Yonaguni|]

Originally posted by Venom Ro666:

Hi guys, yesterday my Steam Wallet Balance was spent on a Dota 2 item from user "laner", item is The Leech Queen Legs, i don´t ever played that game and my account is protected with Steam Guard, so i don't know how could've this happen. I saw on the forum another user with the same issue but in 2015, same method, same game. I already submitted a ticket for this issue but no response yet from Steam, i already scanned for viruses, etc. Is there someone else with the same issue?

Sounds like your account is compromised.

[Crazy Tiger]

Sounds like being phished indeed.

Secure your account. There isn't much Steam support can do, items don't get returned.

[Jäger]

This just happend to my i had 30 euro in my bank acc and it got spent on dota 2 cards worht 2 cents
steam please explain i have 2fa and evrything

[Fake]

Originally posted by ETX:

This just happend to my i had 30 euro in my bank acc and it got spent on dota 2 cards worht 2 cents
steam please explain i have 2fa and evrything

There is nothing to explain. You gave away your account login/pass/code to a 3rd party site.

[J4MESOX4D]

Originally posted by ETX:

This just happend to my i had 30 euro in my bank acc and it got spent on dota 2 cards worht 2 cents
steam please explain i have 2fa and evrything

2FA is just an extra security layer - if you are compromised, it doesn't mean a hijacker can't spend money on your account.

[ReBoot]

Originally posted by ETX:

This just happend to my i had 30 euro in my bank acc and it got spent on dota 2 cards worht 2 cents
steam please explain i have 2fa and evrything

2FA is a lock. A good one. But the best lock is pointless if you give your keys to a stranger. Which is what you did.

[LittleDebbies]

the only thing that would make any sense is that at some point u put in steam information on a fake steamcommunity.com login page. I've seen it a lot and especially more frequently. I did see that recently especially I have been reached out by a lot of people that are "giving away" all of the csgo skins, and they send u a fake trade offer site thats identical to steam, not a new method at all but what probably happened is that buy mistake u didn't double check the URL to see whether or not it was spelled properly without gramatical mistakes.

[Ç!ｲ!乙3η-ﾒ]

Complete these steps :

1. Scan for malware. You can download the free Malwarebytes here https://www.malwarebytes.com/
2. Deauthorize all other devices here https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App here : https://store.steampowered.com/twofactor/manage
5. Revoke/Delete the API key here https://steamcommunity.com/dev/apikey (the API key text box should be empty)