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This always happens when theory breaks down on practice.
The rules aren't black & white and cover more ground than one thinks. Generally it's common sense. But sometimes the moderator messages included in the warning/ban notices could be better, I agree on that.
Actually, Washell said "Don't engage", which is the general advice when people are baiting and being toxic. Don't engage them, simply report, block and move on. Just because someone else is breaking the rules, doesn't mean you should lower yourself to the trolls level and join him. You simply are being wrong yourself then.
Generally speaking, yeah, there is. It's done by simply following the rules and not being a total asshat.
That said it does depend on a few factors and that's mostly who processes the report:
- Global Steam mods, they generally are spot on, understand context and can be lenient;
- Game hub mods, they are appointed by the developers and depending on the game hubs they go from being a delight to absolute fanboy trash;
- Paid Valve mods, they often miss context and try to view things black & white, or so it feels.
Is it? I agree the other person wasn't being a nice person either, but for example the deleted post most certainly was baiting with the Trump remark in it. Plus we don't know the past history of bans and warnings of either person, which are taken into account when the ban length gets decided.
Simply put, we don't have all the info, we only have what OP wants to show us. For all we know the other person was on his first offense and received a warning, while OP was racking up warnings and bans. Taking such things at face value shouldn't be done, cause we don't know.
That entirely depends on how it was worded. If those were your exact words? Yeah, I can understand action taken against it.
But was it a post explaining that VAC bans are based on the system finding known cheats and that the ban is permanent, then I wouldn't understand it.
The former is simply making fun and can be considered trolling/flaming, the latter is being informative.
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Moderators are humans, they can make mistakes. People who come complaining are also humans, they don't always tell everything. The world isn't black & white, neither is this subject. Threads about moderation are therefore considered to be a subject to not discuss in the forums. Other people shouldn't be dragged into it, cause other people don't have all the information, like for example warning/ban history.
2. Let's look what I have been told:
Is it against the rule you quoted?
You can use that time to do other productive things, like actually helping people who really need help.
Anyone who's highly frustrated and starts trolling (yes, trolls are usually frustrated and they take it out on others) will need time to cool down before they can listen to reason, so ignoring them is the best method to allow them to leave and cool their heads.
I've never been banned per se, so I can't tell from experience, but I can say this:
If it's not worth your time, just move on.
The only certainty is that their account was used while a cheat was installed/running on a PC. It doesn't have to be their PC. It doesn't have to be them actively playing on the account. It's perfectly possible they didn't cheat. They may have even had a more universal cheating tool open that they used on a single player game before moving to a VAC secured game. Therefor, labeling them a cheater could be construed as abuse, libel, defamation. Also posting in your manner is basically gloating, which doesn't lead to a nice and constructive forum atmosphere. I know it's fun to gloat, but do it in private, at the screen, not on the keyboard.
Again, it's really simple, don't attack the people. Name the behaviour.
I told him to change his password and avoid leaving it open when he left the PC. He actually followed the advice, and we ended up on good terms.
I feel like learning this from trial and error is not the best way, but the most efficient in the end. Sadly, it gets the worst results.
Those warnings should be more available, and sooner in the creation of the account.
Maybe there are there, but since last time I created a Steam account was back in 2008 (this one), I can't tell for sure.
However, what do we see? In this topic, the participants are extremely aggressive and insult others for no reason. At the same time, they consider their behavior to be completely normal and are not ready to receive a ban on the forum for it.
They refer to the forum rules as an easy way to find out if you can get banned for a particular message or not.
What turns out in practice? When they are presented with a test message, they pretend it doesn't break the rules. But they change their minds when they find out that I was banned for this message. Then they say that calling a person with a VAC ban in his profile a cheater is an insult. ...and add that the speaker is rude, toxic and causes problems. However, they are not able to explain why for three years before I did not get bans, if I am so toxic. But that doesn't bother them.
What can we conclude? You yourself do not know what should you do in the forum to not get banned. Q.E.D.
But we won't do that, right? That's why the forums are a conversation, not a monologue.
Everyday we need to talk to others, see their points and express ours, but we seem to live in the "I'm right and you're wrong" reality. Not many are willing to step back and take a look at the whole picture. Sadly, that usually comes with age and experience.
Nobody is perfect, not even the mods. Everyone is prone to make mistakes and, hopefully, learn from them. We can't control "not being banned", but we can control what we leave out there for others to read.
And that's why I mostly just worry about what I can control, so I take my iced lemon tea and my book, and read through a calm, nice afternoon.
He's not attacking anyone, my lad, he's just presenting his side of the situation.
It's a very simple rule people often fail to follow. Specially when heated. Which happens quite a lot around cheating discussions because no one likes to have their gaming night spoiled by a cheater. And lots of people write hot-blooded there trying to get a bit of payback.
Easy peasy. Just follow these rules:
https://support.steampowered.com/kb_article.php?ref=4045-USHJ-3810
Most of the people posting in the forums manage to do it quite well through their lifetimes. A few have to be reminded with a warning just once. Only a few of those end up banned for forgetting to follow the rules they were reminded of. And only a very few from those few gather enough links to those rules in their community messages they should know them eyes closed already.
The one with the VAC ban is the account, not the person using it.
You may know the account has a ban but you don't know anything of the person making the post or its circumstance.
You can't even tell if this post was made by the guy in the profile picture or if I'm actually a girl, a kid, a retired 80 year old bald wrestler or a smart conversational bot.
Think about that and how you should approach 'I've been banned' threads in the future with that piece of information in mind.