I can't use any online features, for any of my games.

[dracosfire7]

This issue has been going on for a while, but I've only recently noticed it's happening for all my games, and not just my high performance games, so I no longer think this has to do, directly at least, with my computer hardware.
No online features are working, from multiplayer, to daily challenges, to online leaderboards. I can log in with no issue, and my internet is quite good.
I've also noticed that my YouTube videos stop loading when I'm playing Steam games, so that's also odd.
Any help is appreciated.

Originally posted by dracosfire7:

Thank you everyone, the problem has been solved.
When we last reset the router something happened with our connection. I talked to our internet provider and they were able to help.

[dracosfire7]

Originally posted by eram:

Are you using windows 7?

Nope, I'm using Windows 10.

[Zekiran]

Given that you have put absolutely NO information on your post about your computer... please?

Go to the top of your steam library window and click HELP > SYSTEM INFORMATION and paste the ENTIRE list.

Also please look for your internet provider information. If this is happening on only online games, or games with an online component such as leaderboards it may be that your internet is capped or interfering. Also make sure that your firewall or virus scanner aren't interfering. Windows 10 is notorious for resetting these things even if you've already told it not to run live scan or whitelisted Steam.

To address any of this on steam's end, go to STEAM > SETTINGS > LIBRARY (also on the top of the library window) and click the two obvious check boxes and restart Steam to see if that helps.

[dracosfire7]

Originally posted by Zekiran:

Given that you have put absolutely NO information on your post about your computer... please?

Go to the top of your steam library window and click HELP > SYSTEM INFORMATION and paste the ENTIRE list.

Also please look for your internet provider information. If this is happening on only online games, or games with an online component such as leaderboards it may be that your internet is capped or interfering. Also make sure that your firewall or virus scanner aren't interfering. Windows 10 is notorious for resetting these things even if you've already told it not to run live scan or whitelisted Steam.

To address any of this on steam's end, go to STEAM > SETTINGS > LIBRARY (also on the top of the library window) and click the two obvious check boxes and restart Steam to see if that helps.

I've been wondering how to find that information, thanks.

Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: GF63 8RD
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 2208 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1050 Ti with Max-Q Design
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3184
DirectX Driver Version: 26.21.14.3184
Driver Date: 8 25 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti with Max-Q Design
VendorID: 0x10de
DeviceID: 0x1c8f
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek(R) Audio)

Memory:
RAM: 8037 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1176561 Mb
Largest Free Hard Disk Block: 933510 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
MAC Address hash: 90055526bdc36d29950899ad6b882801966cdb4b
Disk serial number hash: 7b48e894

[Zekiran]

When specifically did this start happening? Again I think this may be connected to recent OS updates, if it's something that only JUST started happening.

[dracosfire7]

I mostly play single player games, so I couldn't tell you, but late Jan I tried to play Monster Hunter World with a friend and it kept DCing on me.

[Zekiran]

Have you run any disk checking? Is the computer overheating? It's a laptop so that does become a problem at times, particularly with a strong video card.

Run a temperature detection program while gaming, and see what that yields.

[dracosfire7]

Originally posted by Zekiran:

Have you run any disk checking? Is the computer overheating? It's a laptop so that does become a problem at times, particularly with a strong video card.

Run a temperature detection program while gaming, and see what that yields.

Just checked, and it seems perfectly healthy running Dead Cells, at 41C which is the low spec game that I first noticed this happening with.
And double checked with Mon Hunt World, the highest spec game I can run, and it's only 43C.
I'm gonna check with my internet provider this week to see if they have anything to do with it.

[Zekiran]

Yeah I would say do check. It seems weird.

Did you fully make sure that your firewall and virus scanner (and bitdefender, and rivatuner and lots of other weird extras) are excluding Steam? also just reiterating, the Settings > Library options should take care of some bandwidth for you, but still it just seems mighty odd.

Do any of the games having this issue also have a secondary launcher that should be updated?

[dracosfire7]

Norton is excluding Steam, and Windows Defender (Or whatever it's called) Doesn't seem to be active while I have Norton. I don't have any other extras like those.
I de-checked those steam options, and none of my games I regularly play use secondary launchers.

Oh, I just noticed I haven't mentioned something: While playing Steam games my internet in general works much slower.
Normally it's 314 Mbps download and 39 up
While playing a 108 Mb single player text based game (Choice of Robots) That will almost half down to 184 Mbps Download.
And going back to Dead Cells it goes down to 81 Mbps download.
I don't know if that kind of dip is normal or not, but I thought I'd mention it.

[Zekiran]

Oh jesus don't use norton. It's *absolute crap*. That may very well be the issue straight up - nortan is garbage. Uninstall it. Run something else if you really need to, but that is something to just put in the recycle bin straight off.

[dracosfire7]

Will do. Any suggestions?

[Zekiran]

I personally don't use any, but then I'm not the type to go around downloading or clicking stuff ;) I run malwarebytes on occasion to make sure there's nothing residing or slipped in, but really it's more just "anything other than norton".

[dracosfire7]

I deleted it and noticed my CPU is running much lower than before, which is nice, but the issue persists. I'll talk to my roommate about who we're using later.

[Zekiran]

Indeed, hopefully this can get resolved. I'm pretty much out of ideas, at this point. I don;t use windows 10, so there's only so much I know about it.

[dracosfire7]

Thanks Zek, I appreciate what you've done.