DirectX Problems for Dead By Daylight

[MillinerXIII]

Has anyone updated their DX Version to DX12 through the End-User Runtime Web Installer and found that despite that you still don't have the feature level of DX11? Because that's happened to me whenever I try to play DBD sos if you have any solution to this I'm willing to hear it.

[cSg|mc-Hotsauce]

DBD tech support sub-forum ---> https://steamcommunity.com/app/381210/discussions/9/

[Cathulhu]

1. DX12 is backwards compatible to DX11&10.
2. The hardware must support it as well.

[MillinerXIII]

Originally posted by Cathulhu:

1. DX12 is backwards compatible to DX11&10.
2. The hardware must support it as well.

It doesn't appear so I'm afraid. Every time I try and open the game it still gives the message "DX feature level 11.0 is needed to run this game". As I mentioned before the feature levels I have don't have 11 among them. Only: 10_1, 10_0, 9_3, 9_2 and 9_1.

[Crashed]

Originally posted by MillinerXIII:

Has anyone updated their DX Version to DX12 through the End-User Runtime Web Installer and found that despite that you still don't have the feature level of DX11? Because that's happened to me whenever I try to play DBD sos if you have any solution to this I'm willing to hear it.

DirectX 12 is built into Windows 10. The End-User runtime is for various "legacy" runtimes that many games use.

The Feature Level you have is dependent on your graphics card and drivers.

According to the Store page the game requires a DirectX11 compatible video card. If you have a lesser card, the game won't work even if you have the necessary runtimes installed.

[Cathulhu]

Originally posted by MillinerXIII:

Originally posted by Cathulhu:

1. DX12 is backwards compatible to DX11&10.
2. The hardware must support it as well.

It doesn't appear so I'm afraid. Every time I try and open the game it still gives the message "DX feature level 11.0 is needed to run this game". As I mentioned before the feature levels I have don't have 11 among them. Only: 10_1, 10_0, 9_3, 9_2 and 9_1.

That indicates that your videocard does in fact not support it. What are your system specs? Especially the videocard.

[MillinerXIII]

Originally posted by Cathulhu:

Originally posted by MillinerXIII:

It doesn't appear so I'm afraid. Every time I try and open the game it still gives the message "DX feature level 11.0 is needed to run this game". As I mentioned before the feature levels I have don't have 11 among them. Only: 10_1, 10_0, 9_3, 9_2 and 9_1.

That indicates that your videocard does in fact not support it. What are your system specs? Especially the videocard.

If I'm not wrong the specs on my Acer Aspire V5-571 should be: Intel Core i5 processor, 6GB of RAM and a 500GB hard drive. The graphics card is an Intel HD Graphics 4000 GPU, which from what I've read should be compatible with DX11.

[Cathulhu]

Depends on the actual model of the laptop and its configuration as there are several variants of it out there.

In the Steam client, click on Help, then System Information. Let Steam collect some basic information and post it here.

[MillinerXIII]

Originally posted by Cathulhu:

Depends on the actual model of the laptop and its configuration as there are several variants of it out there.

In the Steam client, click on Help, then System Information. Let Steam collect some basic information and post it here.

Here: Computer Information:
Manufacturer: Acer
Model: Aspire V5-431
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Pentium(R) CPU 987 @ 1.50GHz
CPU Family: 0x6
CPU Model: 0x2a
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 1497 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Unsupported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics
DirectX Driver Name: igdumd32.dll
Driver Version: 9.17.10.4459
DirectX Driver Version: 9.17.10.4459
Driver Date: 5 19 2016
OpenGL Version: 1.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) HD Graphics
VendorID: 0x8086
DeviceID: 0x106
Revision: 0x9
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 12.17" x 6.81" (13.94" diag)
30.9cm x 17.3cm (35.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: -1924 MB
Supported MSAA Modes: 2x 4x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 7985 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 461585 Mb
Largest Free Hard Disk Block: 152692 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

I hope this can help...

Edit: Oops. I just read through the info here and realised I incorrectly identified the model of my laptop. I double checked online to see what the graphics card is and it should still be an Intel HD Graphics 4000.

[Crashed]

Originally posted by MillinerXIII:

Originally posted by Cathulhu:

Depends on the actual model of the laptop and its configuration as there are several variants of it out there.

In the Steam client, click on Help, then System Information. Let Steam collect some basic information and post it here.

Here: Computer Information:
Manufacturer: Acer
Model: Aspire V5-431
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Pentium(R) CPU 987 @ 1.50GHz
CPU Family: 0x6
CPU Model: 0x2a
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 1497 Mhz
2 logical processors
2 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Unsupported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics
DirectX Driver Name: igdumd32.dll
Driver Version: 9.17.10.4459
DirectX Driver Version: 9.17.10.4459
Driver Date: 5 19 2016
OpenGL Version: 1.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Intel(R) HD Graphics
VendorID: 0x8086
DeviceID: 0x106
Revision: 0x9
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 12.17" x 6.81" (13.94" diag)
30.9cm x 17.3cm (35.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: -1924 MB
Supported MSAA Modes: 2x 4x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 7985 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 461585 Mb
Largest Free Hard Disk Block: 152692 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

I hope this can help...

Edit: Oops. I just read through the info here and realised I incorrectly identified the model of my laptop. I double checked online to see what the graphics card is and it should still be an Intel HD Graphics 4000.

Seeing as it says OpenGL 1.1 in the specs, it appears you might not have a proper graphics driver installed.

[Kofis]

Amazing specs

[Snapjak]

Intel HD 4k 3k series only supports DX 10.1.

Since 10.1 is less than 11, you can not run it.

https://en.wikipedia.org/wiki/Intel_Graphics_Technology#Capabilities

[MillinerXIII]

Originally posted by Snapjak:

Intel HD 4k series only supports DX 10.1.

Since 10.1 is less than 11, you can not run it.

https://en.wikipedia.org/wiki/Intel_Graphics_Technology#Capabilities

Are you sure? The table on the wikipedia page lists the Direct3D 11.0 next to the HD 4000. And on several other sites they mention DirectX 11 being compatible with HD 4K.

[Snapjak]

Sorry my bad. The 4000 does, but your Pentium 987 is a Sandy Bridge (2/3000) cpu and is 10.1. That's where I was looking.

https://ark.intel.com/products/67194/Intel-Pentium-Processor-987-2M-Cache-1-50-GHz-

Code Name Products formerly Sandy Bridge

[MillinerXIII]

Originally posted by Snapjak:

Sorry my bad. The 4000 does, but your Pentium 987 is a Sandy Bridge (2/3000) cpu and is 10.1. That's where I was looking.

https://ark.intel.com/products/67194/Intel-Pentium-Processor-987-2M-Cache-1-50-GHz-

Code Name Products formerly Sandy Bridge

Soooooooo I can't run it?

[Cathulhu]

Not with that videochip, no. Sadly, notebooks can not be upgraded in that regard, so you'd need a new computer for the game.
See if you can still refund it (purchased less than 14 days ago and has less than 2 hours of runtime).