Jamie 2019 年 3 月 19 日 下午 11:09
New Refund Policy, for EA Games.
Steam was the first gaming platform I ever used, I was introduced to it 15 years ago.

Over 15 years the content provided has become vast, new sections such as green light and early access started to appear, these games usually came at a hefty price with almost no guarantee that you will be able to play it the moment you buy it, but they have flooded the market almost every game people are playing on my lists is in alpha, beta or early access. with no real promise dates in sight.

But as gamers we shop with our eyes and generally on impulse since we can link credit cards..:lunar2019grinningpig: :lunar2019coolpig:

my discussion i would like to have is if I'm alone in the thought there should be certain stipulations of early access games, such as if the dev's abandon it and steam stops supporting the game or selling it completely. a Refund should extend past the period they have in the ToS.

I feel the trust i had in the games steam is supporting and advertising to me to purchase is failing, I bought counter strike 1.6 and warcraft 3 the frozen throne 15 years ago and i can still log in and play those games today.

When did steam stop caring about the quality of the games it was selling to us?

When did we become the one to carry the financial burden of failed games and bad marketing decisions?
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目前顯示第 46-60 則留言,共 106
Jamie 2019 年 3 月 21 日 上午 1:14 
I want to walk away but the fact you all keep ignoring the one key piece of information i've been repeating really bothers me.

Firstly to lowjack, for the 3rd time im looking to strike conversation on the topic with others that have something substantial to add to the conversation i'm not looking to bring an old thread back to life, a forum especially a community one is meant to be just that, conversation.
So if all your going to do is tell me to stop talking and read you should probably go find the definition of a forum and come back.

second to the rest of you, everything you buy electronic based from any store has a few dollar extended warranty that is optional because people don't like to buy stuff without a gaurantee,
EB Games offers a 6 month warranty return on any game you buy from them AND ITS A PHYSICAL COPY THAT CAN GET DAMAGED. this is literally access to data that costs them nothing and we get no warranty and like a tutorial worth of play time before we're told to Fck off.
why is that so hard to grasp?

I'm willing to pay 5$ extra when i buy an EA game if they would start to offer warranties. Like what is the struggle with understanding the concept here?
please, help me help you.


Edit. To those claiming i'm not making any new points, please paraphrase or link where others have proposed to pay more for insurance on EA games, that way steam might be more pick and choose at who it advertises as quality, you don't see EB games throwing uncle randy's home coded disc's on the shelf, it's a unique market and it needs a unique adaptation to how we financially support it.
最後修改者:Jamie; 2019 年 3 月 21 日 上午 1:20
XistenZ 2019 年 3 月 21 日 上午 1:30 
We're trying to tell you that this special warranty you're proposing is not viable for EA games, it goes against what EA actually is. As you mentioned in one of your posts buying EA is a gamble, and that's exactly how it should be. It's speculation, an investment in the future.
You can't invest with the premise that "hey if this goes south, I want XX% back. No wait, even if I don't like the result or if you take an arbitrary amount of time I want XX% back."
EA as a model is as polished as it can be, you're the one stuck and the reason you don't get a discussion about this is that the only point you have is the warranty-thing, that most have deemed not doable. No one has come up with anything else to improve the model of EA, so there's nothing to discuss.
ReBoot 2019 年 3 月 21 日 上午 1:52 
引用自 Bones
I want to walk away but the fact you all keep ignoring the one key piece of information i've been repeating really bothers me.

Firstly to lowjack, for the 3rd time im looking to strike conversation on the topic with others that have something substantial to add to the conversation i'm not looking to bring an old thread back to life, a forum especially a community one is meant to be just that, conversation.
So if all your going to do is tell me to stop talking and read you should probably go find the definition of a forum and come back.

second to the rest of you, everything you buy electronic based from any store has a few dollar extended warranty that is optional because people don't like to buy stuff without a gaurantee,
EB Games offers a 6 month warranty return on any game you buy from them AND ITS A PHYSICAL COPY THAT CAN GET DAMAGED. this is literally access to data that costs them nothing and we get no warranty and like a tutorial worth of play time before we're told to Fck off.
why is that so hard to grasp?

I'm willing to pay 5$ extra when i buy an EA game if they would start to offer warranties. Like what is the struggle with understanding the concept here?
please, help me help you.


Edit. To those claiming i'm not making any new points, please paraphrase or link where others have proposed to pay more for insurance on EA games, that way steam might be more pick and choose at who it advertises as quality, you don't see EB games throwing uncle randy's home coded disc's on the shelf, it's a unique market and it needs a unique adaptation to how we financially support it.
Several people added substantially to the discussion. You're mistaking "doesn't agree with me" for "not substantial".
The Rock God 2019 年 3 月 21 日 上午 2:09 
Like I said yesterday:
引用自 The Rock God
In the >5 years EA has been a thing, I have yet to see a convincing post on why EA games should have special refund rules.
One day, perhaps; but today is not that day.
You haven't given one reason why EA games should have any sort of special rules around them. Not one. Give me one reason why EA games specifically need special rules.
LowJack_VA1 2019 年 3 月 21 日 上午 2:23 
引用自 Bones
I want to walk away but the fact you all keep ignoring the one key piece of information i've been repeating really bothers me.

Firstly to lowjack, for the 3rd time im looking to strike conversation on the topic with others that have something substantial to add to the conversation i'm not looking to bring an old thread back to life, a forum especially a community one is meant to be just that, conversation.
So if all your going to do is tell me to stop talking and read you should probably go find the definition of a forum and come back.

second to the rest of you, everything you buy electronic based from any store has a few dollar extended warranty that is optional because people don't like to buy stuff without a gaurantee,
EB Games offers a 6 month warranty return on any game you buy from them AND ITS A PHYSICAL COPY THAT CAN GET DAMAGED. this is literally access to data that costs them nothing and we get no warranty and like a tutorial worth of play time before we're told to Fck off.
why is that so hard to grasp?

I'm willing to pay 5$ extra when i buy an EA game if they would start to offer warranties. Like what is the struggle with understanding the concept here?
please, help me help you.


Edit. To those claiming i'm not making any new points, please paraphrase or link where others have proposed to pay more for insurance on EA games, that way steam might be more pick and choose at who it advertises as quality, you don't see EB games throwing uncle randy's home coded disc's on the shelf, it's a unique market and it needs a unique adaptation to how we financially support it.
How,exactly are you any different than the many that have already demanded this and NOT GOTTEN IT!!! Read the posts that have demanded this for years AND NOT GOTTEN IT!
LowJack_VA1 2019 年 3 月 21 日 上午 2:25 
引用自 Bones
Steam was the first gaming platform I ever used, I was introduced to it 15 years ago.

Over 15 years the content provided has become vast, new sections such as green light and early access started to appear, these games usually came at a hefty price with almost no guarantee that you will be able to play it the moment you buy it, but they have flooded the market almost every game people are playing on my lists is in alpha, beta or early access. with no real promise dates in sight.

But as gamers we shop with our eyes and generally on impulse since we can link credit cards..:lunar2019grinningpig: :lunar2019coolpig:

my discussion i would like to have is if I'm alone in the thought there should be certain stipulations of early access games, such as if the dev's abandon it and steam stops supporting the game or selling it completely. a Refund should extend past the period they have in the ToS.

I feel the trust i had in the games steam is supporting and advertising to me to purchase is failing, I bought counter strike 1.6 and warcraft 3 the frozen throne 15 years ago and i can still log in and play those games today.

When did steam stop caring about the quality of the games it was selling to us?

When did we become the one to carry the financial burden of failed games and bad marketing decisions?

It's a simple search, capital E capital A
AmsterdamHeavy 2019 年 3 月 21 日 上午 5:17 
引用自 Bones
I'm saying that i personally have lost faith and will never buy another EA game again unless they start to offer some sort of insurance or coverage for it, im sick of taking the financial brunt of this new era of releasing half finished games, back when most of your parents were failing at teaching manners i was playing mario and guess what i can still play the same game today. wow cool concept i know.

So let me get this straight.

EA games have text that basically says "buy at own risk, game may change", right up front.

You require an additional guarantee to buy a game that is buy at your own risk.

Its quite obvious. You do NOT understand what that text actually means. They only want you to buy it IF YOU ARE COMFORTABLE WITH THE RISK.

Ill skip cognitive insults, but really dude. Dont buy the games. Not even the people who make the game want you, specifically to buy their game. Thats why the disclaimer is there, for exactly people like you that dont "get it".

Also, nice console peasant argument regarding "game updates" slipped in there. Completely irrelevant, but so is the entire thread.

最後修改者:AmsterdamHeavy; 2019 年 3 月 21 日 上午 5:17
Start_Running 2019 年 3 月 21 日 上午 5:50 
引用自 Bones
I want to walk away but the fact you all keep ignoring the one key piece of information i've been repeating really bothers me.

Firstly to lowjack, for the 3rd time im looking to strike conversation on the topic with others that have something substantial to add to the conversation i'm not looking to bring an old thread back to life, a forum especially a community one is meant to be just that, conversation.
So if all your going to do is tell me to stop talking and read you should probably go find the definition of a forum and come back.
No... what you want is a cozy echo chamber where everyone talks about how right you are, etc. YOu haven't brought anything new to the conversation so why would you expect anyone else?

second to the rest of you, everything you buy electronic based from any store has a few dollar extended warranty that is optional because people don't like to buy stuff without a gaurantee,
And those warranties are usually scams meant to milk a few extra fdollars.

EB Games offers a 6 month warranty return on any game you buy from them AND ITS A PHYSICAL COPY THAT CAN GET DAMAGED. this is literally access to data that costs them nothing and we get no warranty and like a tutorial worth of play time before we're told to Fck off.
why is that so hard to grasp?
Yes and here's the kick about physical copies. EB resells those suckas...if they're in good enough condition to be refunded then they're in good enough condition to be slapped back on the shelf.

I'm willing to pay 5$ extra when i buy an EA game if they would start to offer warranties. Like what is the struggle with understanding the concept here?
please, help me help you.
And you have a free 2 hour 2 week window. Beyond that, well that's just game development.


Edit. To those claiming i'm not making any new points, please paraphrase or link where others have proposed to pay more for insurance on EA games, that way steam might be more pick and choose at who it advertises as quality, you don't see EB games throwing uncle randy's home coded disc's on the shelf, it's a unique market and it needs a unique adaptation to how we financially support it.

You're willing to pay more for the ability to get that money you paid back. You want a refund.. You're not the first and we'll give you credit that you found a relatively novel way to beat around the bush.


SImple truth. Warranties exist for when the product fails or is damaged, or presented ina manner not consistent with the guarantees given at the time of sale. As others have pointed out, the only guarantee made with EARLY ACCESS is that the game will be unfinished. An unbfinished, buggy glitch fest of a game is what you are paying for.
LowJack_VA1 2019 年 3 月 21 日 上午 6:32 
引用自 AmsterdamHeavy
引用自 Bones
I'm saying that i personally have lost faith and will never buy another EA game again unless they start to offer some sort of insurance or coverage for it, im sick of taking the financial brunt of this new era of releasing half finished games, back when most of your parents were failing at teaching manners i was playing mario and guess what i can still play the same game today. wow cool concept i know.

So let me get this straight.

EA games have text that basically says "buy at own risk, game may change", right up front.

You require an additional guarantee to buy a game that is buy at your own risk.

Its quite obvious. You do NOT understand what that text actually means. They only want you to buy it IF YOU ARE COMFORTABLE WITH THE RISK.

Ill skip cognitive insults, but really dude. Dont buy the games. Not even the people who make the game want you, specifically to buy their game. Thats why the disclaimer is there, for exactly people like you that dont "get it".

Also, nice console peasant argument regarding "game updates" slipped in there. Completely irrelevant, but so is the entire thread.
All of these arguments choose to ignore the obvious warnings. OP seems to be no different.
LowJack_VA1 2019 年 3 月 21 日 上午 6:34 
引用自 Start_Running
引用自 Bones
I want to walk away but the fact you all keep ignoring the one key piece of information i've been repeating really bothers me.

Firstly to lowjack, for the 3rd time im looking to strike conversation on the topic with others that have something substantial to add to the conversation i'm not looking to bring an old thread back to life, a forum especially a community one is meant to be just that, conversation.
So if all your going to do is tell me to stop talking and read you should probably go find the definition of a forum and come back.
No... what you want is a cozy echo chamber where everyone talks about how right you are, etc. YOu haven't brought anything new to the conversation so why would you expect anyone else?

second to the rest of you, everything you buy electronic based from any store has a few dollar extended warranty that is optional because people don't like to buy stuff without a gaurantee,
And those warranties are usually scams meant to milk a few extra fdollars.

EB Games offers a 6 month warranty return on any game you buy from them AND ITS A PHYSICAL COPY THAT CAN GET DAMAGED. this is literally access to data that costs them nothing and we get no warranty and like a tutorial worth of play time before we're told to Fck off.
why is that so hard to grasp?
Yes and here's the kick about physical copies. EB resells those suckas...if they're in good enough condition to be refunded then they're in good enough condition to be slapped back on the shelf.

I'm willing to pay 5$ extra when i buy an EA game if they would start to offer warranties. Like what is the struggle with understanding the concept here?
please, help me help you.
And you have a free 2 hour 2 week window. Beyond that, well that's just game development.


Edit. To those claiming i'm not making any new points, please paraphrase or link where others have proposed to pay more for insurance on EA games, that way steam might be more pick and choose at who it advertises as quality, you don't see EB games throwing uncle randy's home coded disc's on the shelf, it's a unique market and it needs a unique adaptation to how we financially support it.

You're willing to pay more for the ability to get that money you paid back. You want a refund.. You're not the first and we'll give you credit that you found a relatively novel way to beat around the bush.


SImple truth. Warranties exist for when the product fails or is damaged, or presented ina manner not consistent with the guarantees given at the time of sale. As others have pointed out, the only guarantee made with EARLY ACCESS is that the game will be unfinished. An unbfinished, buggy glitch fest of a game is what you are paying for.
Preach it brother!!
Jamie 2019 年 3 月 21 日 下午 7:58 
引用自 XistenZ
We're trying to tell you that this special warranty you're proposing is not viable for EA games, it goes against what EA actually is. As you mentioned in one of your posts buying EA is a gamble, and that's exactly how it should be. It's speculation, an investment in the future.
You can't invest with the premise that "hey if this goes south, I want XX% back. No wait, even if I don't like the result or if you take an arbitrary amount of time I want XX% back."
EA as a model is as polished as it can be, you're the one stuck and the reason you don't get a discussion about this is that the only point you have is the warranty-thing, that most have deemed not doable. No one has come up with anything else to improve the model of EA, so there's nothing to discuss.


Let's say for example I buy 10 EA games, 8/10 of them last longer than 12 months.
I paid $5 quality insurance on each game, the games cost 20$ each (i hope im using numbers you accept i tried to average them best i could)

so at $5 x 8 working games they got to keep $40, but two games didnt work out and stopped support in under a year, so let's say under the ToS i propose they give you steam credit, not even cash back just a currency only usable to purchase other games.(since steam pays much less than displayed price this is kind of win-win for them)

That's really off the top of my head, please understand its not a bulletproof theory but it's something. After the last few days of this being a topic my angle has changed a little,

I agree a refund isn't really anything feasible, but I also feel there is other better guidelines than 2 Hours of gametime, we all know that's barely anything at all for games these days.
Most intro movies and tutorials added up can be longer than that before you get into any actual gameplay.
Jamie 2019 年 3 月 21 日 下午 8:02 
引用自 Start_Running
引用自 Bones
I want to walk away but the fact you all keep ignoring the one key piece of information i've been repeating really bothers me.

Firstly to lowjack, for the 3rd time im looking to strike conversation on the topic with others that have something substantial to add to the conversation i'm not looking to bring an old thread back to life, a forum especially a community one is meant to be just that, conversation.
So if all your going to do is tell me to stop talking and read you should probably go find the definition of a forum and come back.
No... what you want is a cozy echo chamber where everyone talks about how right you are, etc. YOu haven't brought anything new to the conversation so why would you expect anyone else?

second to the rest of you, everything you buy electronic based from any store has a few dollar extended warranty that is optional because people don't like to buy stuff without a gaurantee,
And those warranties are usually scams meant to milk a few extra fdollars.

EB Games offers a 6 month warranty return on any game you buy from them AND ITS A PHYSICAL COPY THAT CAN GET DAMAGED. this is literally access to data that costs them nothing and we get no warranty and like a tutorial worth of play time before we're told to Fck off.
why is that so hard to grasp?
Yes and here's the kick about physical copies. EB resells those suckas...if they're in good enough condition to be refunded then they're in good enough condition to be slapped back on the shelf.

They can resell a cd key even easier, much easier and it never loses it's condition, its infinitely resellable.

I'm willing to pay 5$ extra when i buy an EA game if they would start to offer warranties. Like what is the struggle with understanding the concept here?
please, help me help you.
And you have a free 2 hour 2 week window. Beyond that, well that's just game development.

2 hours is barely even breaking the ice in most games, especially ones that have no promise to work or require hardware updates adjustments, 2 hours could be spent entirely on this alone..


Edit. To those claiming i'm not making any new points, please paraphrase or link where others have proposed to pay more for insurance on EA games, that way steam might be more pick and choose at who it advertises as quality, you don't see EB games throwing uncle randy's home coded disc's on the shelf, it's a unique market and it needs a unique adaptation to how we financially support it.

You're willing to pay more for the ability to get that money you paid back. You want a refund.. You're not the first and we'll give you credit that you found a relatively novel way to beat around the bush.

I really just don't like the fact i have to remove a game i was once able to play like throwing out a game i've purchased, I understand money back isn't feasible but even some sort of credit on a next purchase. Asking for some sort of quality insurance system really isn't that insane.


SImple truth. Warranties exist for when the product fails or is damaged, or presented ina manner not consistent with the guarantees given at the time of sale. As others have pointed out, the only guarantee made with EARLY ACCESS is that the game will be unfinished. An unbfinished, buggy glitch fest of a game is what you are paying for.

Which is totally understandable and its a new concept and I support it, but with new things comes new problems and I feel ♥♥♥♥♥♥ developers taking advantage of the no refund, no fault system is getting a little out of control.
最後修改者:Jamie; 2019 年 3 月 21 日 下午 8:03
Jamie 2019 年 3 月 21 日 下午 8:08 
引用自 The Rock God
Like I said yesterday:
引用自 The Rock God
In the >5 years EA has been a thing, I have yet to see a convincing post on why EA games should have special refund rules.
One day, perhaps; but today is not that day.
You haven't given one reason why EA games should have any sort of special rules around them. Not one. Give me one reason why EA games specifically need special rules.

"You haven't given one reason why EA games should have any sort of special rules around them"
EA Games are unique to steam, which make them special and different than games you buy on other platforms, since this is a unique and different way to purchase and play games, i feel it might require a different or unique, perhaps SPECIAL set of rules towards developers protecting buyers.

The Rock God 2019 年 3 月 21 日 下午 9:25 
引用自 Bones
引用自 The Rock God
Like I said yesterday:

You haven't given one reason why EA games should have any sort of special rules around them. Not one. Give me one reason why EA games specifically need special rules.

"You haven't given one reason why EA games should have any sort of special rules around them"
EA Games are unique to steam, which make them special and different than games you buy on other platforms, since this is a unique and different way to purchase and play games, i feel it might require a different or unique, perhaps SPECIAL set of rules towards developers protecting buyers.
I've purchased EA games on Steam. I purchased them the exact same way I purchased any other games on Steam, and downloaded and played them in the same way. Nothing unique or different about it.
I can't see how an EA game is any way different from a non-EA game.

Still waiting for a reason they should be treated differently from any other game I've purchased.
Jamie 2019 年 3 月 21 日 下午 9:33 
引用自 The Rock God
引用自 Bones

"You haven't given one reason why EA games should have any sort of special rules around them"
EA Games are unique to steam, which make them special and different than games you buy on other platforms, since this is a unique and different way to purchase and play games, i feel it might require a different or unique, perhaps SPECIAL set of rules towards developers protecting buyers.
I've purchased EA games on Steam. I purchased them the exact same way I purchased any other games on Steam, and downloaded and played them in the same way. Nothing unique or different about it.
I can't see how an EA game is any way different from a non-EA game.

Still waiting for a reason they should be treated differently from any other game I've purchased.

Honestly you're being intentionally daft at this point i feel.
Early Access games are incomplete games, by developers nobody has heard of usually.
Other games are usually by developers or companies that have been known and trusted for a while.

It's an obvious difference between the two, when i buy Mortal Kombat X I'm positive it's going to work for a while, when I bought The Stomping Grounds, Landmark or Planet Explorers I had no idea how long they will last, I get and understand that gamble. But there is a clear difference between the two types of games. If you don't agree to these points thats fine, i respect that you have a different perspective and agree to disagree.
最後修改者:Jamie; 2019 年 3 月 21 日 下午 9:35
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張貼日期: 2019 年 3 月 19 日 下午 11:09
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