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How's Spacewar btw?
The scammers using that, is the one who claim they need to validate your items, and there is no need for that, items can't be duped or faked, and again if Valve need to look at your account/items, they have full access without asking you.
Oh noes, your account (something!!!), you have X minutes to act, use this link to avoid a rainbow shining on your house! Now!
Or just check for this pattern:
Bait, story, steps
Something to forbidden to discuss on Steam... Besides if you do and they find out they could simply lock your account. They also don't message you by chat but by community messages and email.
You have to open a ticket and not to some random person pretending to be valve staff.
Just look in how online customer supports work. There is no case manager for a specific person. Just a person that picks up the next ticket in line and solves it or escalate to a superior.
Say no more.
Frankly you should never download games for free that you normally have to pay for. They are all illegal and mostly come with nice add ins as viruses and malware.
The normal human logic should already tell you that something that the developer wants money for nobody can offer for free unless it is the developer itself.