[b] not receiving email verification code to sign into steam. [/b]

[Dog Pilot]

the last four days I've been trying to get into my steam since I've spent money on that account. yes I've checked my spam folder and the other boxes on gmail but i'm not receiving the code. i also used different emails even some of my friends but i can't find a solution no matter what i do. i also tried disabling it but i cant on the website. any help would be great right about now because i dont know what to do anymore.

[Tev]

https://help.steampowered.com/en/wizard/HelpWithSteamGuardCode

[Dog Pilot]

Originally posted by Teutep:

https://help.steampowered.com/en/wizard/HelpWithSteamGuardCode

dude I've used that for the past few days and it has been little help. i don't know what to do. it only makes me change my account

[Tev]

Originally posted by Senketsu_durgen:

Originally posted by Teutep:

https://help.steampowered.com/en/wizard/HelpWithSteamGuardCode

dude I've used that for the past few days and it has been little help. i don't know what to do. it only makes me change my account

And (given you actually use e-mail Steam Guard; and not SGMA), have you added those addresses to your e-mail whitelist / contacts?

No mention of that anywhere in your starting post.

[Dog Pilot]

Originally posted by Teutep:

Originally posted by Senketsu_durgen:

dude I've used that for the past few days and it has been little help. i don't know what to do. it only makes me change my account

And (given you actually use e-mail Steam Guard; and not SGMA), have you added those addresses to your e-mail whitelist / contacts?

No mention of that anywhere in your starting post.

I've gotten emails from them months earlier and yes I've added them as a contact and white listed them. it'd make no since if gmail just now decides to block emails coming from steam.

[Tev]

Originally posted by Senketsu_durgen:

it'd make no since if gmail just now decides to block emails coming from steam.

Quite honestly that's exactly what happened with Yahoo, AOL and Hotmail back in the days. So it wouldn't actually be that farfetched.

Although I use Gmail and I get my Steam related e-mails just fine. Given you haven't, check the Promotional -tab anyway; and/or click [All e-mails] and see if there's anything?

[Dog Pilot]

Originally posted by Teutep:

Originally posted by Senketsu_durgen:

it'd make no since if gmail just now decides to block emails coming from steam.

Quite honestly that's exactly what happened with Yahoo, AOL and Hotmail back in the days. So it wouldn't actually be that farfetched.

Although I use Gmail and I get my Steam related e-mails just fine. Given you haven't, check the Promotional -tab anyway; and/or click [All e-mails] and see if there's anything?

i just checked it and nothings there other then messages from Facebook and EA. it gives me email to give me the code for the email change verification but it doesn't send the code so i can sign in. i looked at things on google and youtube but it says i need to be in the app on my computer just to disable it fully.

[Dog Pilot]

Originally posted by Teutep:

Originally posted by Senketsu_durgen:

it'd make no since if gmail just now decides to block emails coming from steam.

Quite honestly that's exactly what happened with Yahoo, AOL and Hotmail back in the days. So it wouldn't actually be that farfetched.

Although I use Gmail and I get my Steam related e-mails just fine. Given you haven't, check the Promotional -tab anyway; and/or click [All e-mails] and see if there's anything?

Steam Guard Mobile Authenticator backup codes generated
Inbox
x

Steam
10:58 PM (2 hours ago)

to me
Trouble viewing this message? Click here.
Steam
Dear kiss_da_sergal
Someone (hopefully you) has generated a new page of Steam Guard Mobile Authenticator backup codes. Any old backup codes you may have made are now invalid.
If you did not perform this action, please follow the link below to lock your account and submit a request for assistance.
Lock my account
Valve® © Valve Corporation. PO Box 1688 Bellevue, WA 98009.
All rights reserved. All trademarks are property of their respective owners in the US and other countries.
Trouble viewing this message? Click here.

Click here to Reply or Forward
0.18 GB (0%) of 115 GB used
Manage
Terms - Privacy
Last account activity: 2 days ago
Details




(it sent me this)

[Tev]

That would suggest Steam Guard Mobile Authenticator is activated on your account.

In which case login codes are sent to the Steam Mobile app, not to your e-mail address.

After all, backup codes can be used in place of the time sensitive authenticator codes.

[Dog Pilot]

Originally posted by Teutep:

That would suggest Steam Guard Mobile Authenticator is activated on your account.

In which case login codes are sent to the Steam Mobile app, not to your e-mail address.

After all, backup codes can be used in place of the time sensitive authenticator codes.

so how do i get those codes? i've used the codes that pop up but those dont work.

[Dog Pilot]

Originally posted by Teutep:

That would suggest Steam Guard Mobile Authenticator is activated on your account.

In which case login codes are sent to the Steam Mobile app, not to your e-mail address.

After all, backup codes can be used in place of the time sensitive authenticator codes.

and it just forced sign out on my steam app and now it's asking for a code.

[Tev]

Originally posted by Senketsu_durgen:

Originally posted by Teutep:

That would suggest Steam Guard Mobile Authenticator is activated on your account.

In which case login codes are sent to the Steam Mobile app, not to your e-mail address.

After all, backup codes can be used in place of the time sensitive authenticator codes.

so how do i get those codes? i've used the codes that pop up but those dont work.

I'm starting to get this feeling you didn't request those backup codes yourself.

You can print backup codes here (when signed in; using the authenticator code): https://store.steampowered.com/twofactor/manage

Signed out, you can either attempt to remove the authenticator here (with the recovery code; or the SMS code): https://help.steampowered.com/en/wizard/HelpWithLoginInfo?lost=8&issueid=402

Or you'll have to contact Steam Support with proof of ownership.

[Dog Pilot]

Originally posted by Teutep:

Originally posted by Senketsu_durgen:

so how do i get those codes? i've used the codes that pop up but those dont work.

I'm starting to get this feeling you didn't request those backup codes yourself.

You can print backup codes here (when signed in; using the authenticator code): https://store.steampowered.com/twofactor/manage

Signed out, you can either attempt to remove the authenticator here (with the recovery code; or the SMS code): https://help.steampowered.com/en/wizard/HelpWithLoginInfo?lost=8&issueid=402

Or you'll have to contact Steam Support with proof of ownership.

i requested them a head of time but now i cant sign into the mobile authenticator and the app so now im locked out of both since they both require me to use the email code to sign in. and it gives me a timed code at the bottom of the screen with my account name but i gives me a sign in menu.

[Tev]

If the code you're given in the authenticator doesn't work, ensure your phone's date, time and timezone are set correctly and are to update automatically.

Otherwise, please do as I said above and refer to the Help Desk -page. If push comes to shove, contact Steam Support.

[Dog Pilot]

Originally posted by Teutep:

If the code you're given in the authenticator doesn't work, ensure your phone's date, time and timezone are set correctly and are to update automatically.

Otherwise, please do as I said above and refer to the Help Desk -page. If push comes to shove, contact Steam Support.

i have non of the things required to prove owner ship. i can't login into my mobile authenticator. i don't know what to do at this point nothings working. it think theres a glitch with my account. is there some type of way to restart something or a way to call the company themselves to help with my problem? i honestly think this is hopeless now and im afraid of logging out of this now because im afraid i wont be able to get back into the browser

[Tev]

No phone number you could call in this case.

Attempt this (on a browser you're not signed into Steam with):
https://help.steampowered.com/en/wizard/HelpWithLogin

• I deleted or lost my Steam Guard Mobile Authenticator
  
• %AccountName%
  
• Text an account verification code to my phone number ending in 'xx'.

You really should've written down the recovery code when you were explicitly told to do that (and given 30 seconds that you couldn't skip precisely so you would.)

See if you can perform the restoration to your phone number.

EDIT

Well, you could avoid the 15 day cooldown by performing the transfer via SMS.
https://support.steampowered.com/kb_article.php?ref=8625-wrah-9030#transfer

Even though it's not the same exact purpose for why you do it.