Just copying and pasting this issue with my headset (G933 Wireless)

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B1 Battledroid Jan 20, 2017 @ 10:40am

So I've had a similar problem to this before, but now its more difficult to find a solution. My first problem was when my headset wouldn't charge. I don't know why it did this, but i fixed this problem before my other problem via C:\Program Files\Logitech Gaming Software\FWUpdate\G933.
After that it was all normal, i didnt experience 1 problem for a week, now my headset is screwing me over again. It's not charging this time, and i did try the same solution, and it did not work, unfortunatley. I tried another method how'd you get a pin and stick it in the left side of the headphone, which was suppose to Force my headset to turn on or reset. I am completely frustrated with this, and this was even recently bought!
Please help me,
Thank you
(Update) Now when i turn on the headset it does flash a red colour for about 2 seconds after then turning right back off.
Thank you.

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Showing 1-9 of 9 comments

Dr.Shadowds 🐉 Jan 20, 2017 @ 11:31am

> Have you visit this page before?

http://support.logitech.com/en_us/article/Recover-a-non-responsive-G933-gaming-headset?product=a0qi0000006QI2ZAAW

> If you have an issue like this person, then you might got a bad USB cable.
https://community.logitech.com/s/feed/0D53100005Di7nBCAR

He fix it by using his phone charger to charge his headset.

> If you haven't try doing a firmware force update, then give this a try.
I'm not responsible if you brick your device.

Dpending where you install the software, is you want to make sure it's the right path to it, or else you will get. "G933Update_v25.exe' is not recognized as an internal or external command, operable program or batch file."

1. Unplug the Headset usb from your computer.
2. Unplug the Dongle from your computer.
3. Remove battery from Headset.
4. Plug in Headset through usb to your computer (Battery left out)
5. Force update by going to Command Prompt and typing:

cd C:\Program Files\Logitech Gaming Software\FWUpdate\G933

6. Press enter then type:

G933Update_v25.exe /FORCE

7. Press enter and the force update, a Window should appear.

8. Plug in the Dongle to your PC, it should now be reinstalling the update.

> If everything fails, RMA the headset if it still under warranty.

B1 Battledroid Jan 20, 2017 @ 11:35am

Thank you for your response it really means a lot. And yes i did visit the logitech the page for assistance, but the instructions you sent me were a little bit more complicted when they were explained. I waited 3 hours on their page to be assisted. Thank you, ill give you feed back once i am done with the instructions.

B1 Battledroid Jan 20, 2017 @ 11:46am

Originally posted by Dr.Shadowds 🐉:
> Have you visit this page before?

http://support.logitech.com/en_us/article/Recover-a-non-responsive-G933-gaming-headset?product=a0qi0000006QI2ZAAW

> If you have an issue like this person, then you might got a bad USB cable.
https://community.logitech.com/s/feed/0D53100005Di7nBCAR

He fix it by using his phone charger to charge his headset.

> If you haven't try doing a firmware force update, then give this a try.
I'm not responsible if you brick your device.

Dpending where you install the software, is you want to make sure it's the right path to it, or else you will get. "G933Update_v25.exe' is not recognized as an internal or external command, operable program or batch file."

1. Unplug the Headset usb from your computer.
2. Unplug the Dongle from your computer.
3. Remove battery from Headset.
4. Plug in Headset through usb to your computer (Battery left out)
5. Force update by going to Command Prompt and typing:

cd C:\Program Files\Logitech Gaming Software\FWUpdate\G933

6. Press enter then type:

G933Update_v25.exe /FORCE

7. Press enter and the force update, a Window should appear.

8. Plug in the Dongle to your PC, it should now be reinstalling the update.

> If everything fails, RMA the headset if it still under warranty.

Thanks bud , it worked

Dr.Shadowds 🐉 Jan 20, 2017 @ 11:47am

No problem, I hope this issue doesn't happen again for you, if it does, at least you know how to fix it. Just copy and paste my post into a text file, and save it somewhere incase you ever need this again.

Last edited by Dr.Shadowds 🐉; Jan 20, 2017 @ 11:48am

B1 Battledroid Jan 20, 2017 @ 12:00pm

Originally posted by Dr.Shadowds 🐉:
No problem, I hope this issue doesn't happen again for you, if it does, at least you know how to fix it. Just copy and paste my post into a text file, and save it somewhere incase you ever need this again.

Actually, it was my charger! Ahaha. It stopped working from this point on apparantly

Dr.Shadowds 🐉 Jan 20, 2017 @ 12:24pm

Originally posted by Manny The Pelican:
Originally posted by Dr.Shadowds 🐉:
No problem, I hope this issue doesn't happen again for you, if it does, at least you know how to fix it. Just copy and paste my post into a text file, and save it somewhere incase you ever need this again.

Actually, it was my charger! Ahaha. It stopped working from this point on apparantly

That's good to hear.