Don't Use Steam!!! They will steal your money and they will not keep their word.

[76561199130688801]

I bought the game SKATEXL in January. The game was horrible and did not work properly. Go online to find others speaking about the terrible game physics of the game. Then I asked for a refund only to then learn of their 2 hour!!! refund policy. I had "played" the game for 3:54 by this point. I put "played" in quotations because the game was dog-ass. For the first 45 min to an hour the controller wouldn't work. After going to Gamestop and buying a new controller and getting back to the game I fumbled around for about an hour trying to get the character to consistently respond correctly. A few minutes later I realized the game was not fun and I had no interest in playing any further. After asking for a refund at least 3 times and getting denied, even though the policy is on a case by case basis, I received an email from Olga J that stated they would refund my money. By this point I was ready to delete my account, but it sounded like an attempt to right the wrong. I deleted the game btw and have not played it once since. This was about 3 weeks ago. I still have not received the refund. STEAM SUCKS!!!!!!!!!!!!!!!!!


Here is the original message with Olga's response. "I'm canceling my service because I was denied a refund for a game I bought just yesterday. Waste of $40. To date, this was my first and only purchase with Steam. This game was not enjoyable. I wasn't aware of the 2-hour policy for a refund, not that it mattered because i rarely if ever return a game. The 2-hour policy is ridiculous for a game you can't test beforehand and this information should be more accessible during purchases. Skate XL was not enjoyable and I knew I would not be playing it going forward. 1 day into the game play I'd hope to reallocate the funds I spent on the game to a different game as I padded my Steam library with other games. I spend 3:54:00 on a game, bumbling about, not enjoying, and ultimately not wanting to play because the GAME PLAY SUCKS! Keep my measly $40. It's not about the money. It's about the principle and keeping the customer happy. I'll be letting everyone know how satisfied I was with the STEAM EXPERIENCE on SM. It was worth the $40 to realize this isn't an honorable company worth doing business with! And you could've made so much more money in the process. So shortsighted." <- This was on Jan 17 @9:30am.

Olga's response is as follows at @3:31p on Jan 17: "Hello there, Our refund system is designed to approve or deny the refund based solely on the terms set by the policy. You're more than welcome to reach back out if you think your case needs a second look and we'll be glad to take another look. I have checked your account and due to circumstances I CAN [sic] issue a refund exception for this purchase, as a Wallet Credit. Please confirm if you wish to proceed with this refund. Steam Support Olga J."

I did respond and still to this date I have not had any of my hard-earned money returned to me. If you were me, how would you feel about Steam?

I do not recommend Steam. If you're new to Steam and you're reading this turn back now. Don't get lied to and robbed as I have. Save your money! Don't let these crooks hijack your energy and money.

[monkeydfhsdj]

you have stupid syndrome

[Nx Machina]

Refund Policy: https://store.steampowered.com/steam_refund

The Steam refund offer, WITHIN two weeks of purchase AND with LESS than two hours of playtime, applies to games and software applications on the Steam store.

Both conditions MUST be met (AND).

Nearly one month since you purchased.

Did you reply to Olga who stated they will take a second look. You do this by doing a manual refund "I have a question about this purchase".

I have never had a problem with Steam refunds.


Overall reviews: 11,369 Very Positive.

Hardly the broken game you claim it is.

[foxsushi]

Well reviewed game for something so "dog-ass"

[ALX]

isso ai mesmo cria

[Plooto]

negro

[м]

Videohazard původně napsal:

I do not recommend Steam.

thanks, i better won't buy any games there.

[76561199130688801]

Insert Kazoo Circus and anyone else with poor reading comprehension. STEAM saw to it that the refund was VALID. Seriously how dense are you? Seriously?

[76561199130688801]

Abs if it was a matter of simply going to the help desk this conversation would not have transpired. This was 3 WEEKS AGO! Not 7 days. The information you provided is useless. Further, they stated they would return the funds to the WALLET!!!! Which they did not do. You don't need a bank transaction for this to take place. Damn you guys, get your crap together. Stop blaming the victim. STEAM IS AT FAULT, plain and simple.

[76561199130688801]

Posts about Skater XL for Shogun who is slowly realizing his solipsistic viewpoint does not account for all of humanity.


In reference to Sessions VS SkaterXL "This is how you create a skateboarding game and keep the community happy. I have over 400+ hours in SkaterXL and just recently got back into session because of the 0.0.0.7 update. I have not touched
SkaterXL in a week and I can't say I'm missing it. I'm for session, lets go boys and girls...."


OR --


"Is Skater XL still not working for most whom play this game?
My copy of skater xl , loads then gets stuck at 81%, then when it finally loads to his spawn spot my controller still isn't working . anyone with a resolve would be much appreciated. its been a week since i've played one of my favorite games."

OR --

"Same this game was working then all of a sudden it stopped working. My Xbox controller works for every other game."

OR --

"I'm not entirely sure Delivery Boy, just sharing what's worked for others on the Skater XL Modding Discord and another post in this forum. I personally just switched over to a new cheap AF keyboard for the time being since SXL thinks gaming keyboards are controllers. Maybe Easy Day will fix it, but I highly doubt it given their current stance on the game."

OR --

"I love BMX and I love the real feel of SkaterXL. I don't mind the occasional jankiness of SkaterXL, so would this be a good pickup or is it not quite there yet?"

OR --

"SkaterXL devs literally cashed out because the modding community did a better job. At least Session is still being worked on. SkaterXL might look better, but it feels like I'm playing Tony Hawk's Project 8."

OR --

"Anyone else agree? Grinds are smooth and rarely work, flip tricks are smooth anymore. This is with manual catch. Nothing feels good anymore."

OR --

"First off there are people who have bought Skater XL and still cant play it, almost two weeks later and no update on Steam to fix the issue; only work arounds that may work. There needs to be weekly to bi weekly updates to fix bugs, even if its a small patch, just knowing the developer is staying active reassures consumers and those who are on the fence about purchasing Skater XL that this isnt the final product and this game hasnt been abandoned. Content updates monthly at the minimum is definitely needed as well, however Id start with having a Steam Workshop and an in game level designer(even if there isnt much assets yet). The PC community is extremely dedicated towards certain games and I feel this is definitely a game people want to see succeed. If you as a developer allowed us to create parks and share them in game as well as make deck graphics, apparel, etc in the Workshop it would take part of the load off developers, give the community freedom, and make it to where we wouldnt get as burned out so fast playing Skater XL. I as well as many others want Skater XL to be successful, we would love to be more involved, and communicate more with developers. Stay hungry devs, we wish Skater XL nothing but the best in 2019."

OR --

"My controller wont work on skater xl at all. I use it on other games and it owrks fine its wired and it use to work now it wont at all. I changed my controller settings to generic gamepad config and ♥♥♥♥ and it still wont work at all i cant play the game can someone help me"

OR --

"Before anybody says it, yes I do own SkaterXL. It was fun for a while, but its promise was never met and the developers let their community down."

OR --

"Hey guys I’m just checking to see if you have any tips on what to do. My computer will run Doom Eternal and GTA V fine, but SkaterXL and Steep both run at terrible frame rates. I get better performance from Steep, but Skater XL is literally going frame by frame and drops to 10FPS at times. I can’t do anything in the game. I have tried changing the resolution, going to low graphics, Ultra, medium, nothing works. I just don’t know why I can run games that seem to be more demanding and fast paced with no problem, but these two games are almost impossible to play. It’s just frustrating to me. Does anyone have any suggestions that I can try. It’s a late 2015 iMac 5k if that makes a difference. All drivers are completely up to date."

OR --

"i have a pc that is way better and i still get this issue. i have to turn priority up to high to get it to run kind of smooth. It was at 200 fps before the new mod browser update."

OR --

"$39.99? Seriously? What a joke
Reason I didn't buy the early access version is because there was hardly any content. Now that it's released, double the price for not much more content? Hardest of passes."

OR --

"Yeah this isn't even remotely worth $40 at all. Maybe if they continue to update this game sure, but as of right now NO!"

"No the game is actually worth 4.99 seriously I've played full $10 games that are better than this even with my lower expectations GOD THIS IS BAD!!!"



I could literally do this all day. I could also refer you to the ample examples of reviews on YT that discuss why this game does not work and why it's not worth the money. Find your own way home.

[Яна Курина]

ns

[76561199130688801]

"This comment is awaiting analysis by our automated content check system. It will be temporarily hidden until we verify that it does not contain harmful content (e.g. links to websites that attempt to steal information)."


I think what you mean to say is ' we can't have someone who is articulate pointing out the inconsistences and rampant issues associated with our fraudulent refund practices.' FTFY

[Tiger-tiger74 - Allkeyshop]

Videohazard původně napsal:

I bought the game SKATEXL in January. The game was horrible and did not work properly. Go online to find others speaking about the terrible game physics of the game. Then I asked for a refund only to then learn of their 2 hour!!! refund policy. I had "played" the game for 3:54 by this point. I put "played" in quotations because the game was dog-ass. For the first 45 min to an hour the controller wouldn't work. After going to Gamestop and buying a new controller and getting back to the game I fumbled around for about an hour trying to get the character to consistently respond correctly. A few minutes later I realized the game was not fun and I had no interest in playing any further. After asking for a refund at least 3 times and getting denied, even though the policy is on a case by case basis, I received an email from Olga J that stated they would refund my money. By this point I was ready to delete my account, but it sounded like an attempt to right the wrong. I deleted the game btw and have not played it once since. This was about 3 weeks ago. I still have not received the refund. STEAM SUCKS!!!!!!!!!!!!!!!!!


Here is the original message with Olga's response. "I'm canceling my service because I was denied a refund for a game I bought just yesterday. Waste of $40. To date, this was my first and only purchase with Steam. This game was not enjoyable. I wasn't aware of the 2-hour policy for a refund, not that it mattered because i rarely if ever return a game. The 2-hour policy is ridiculous for a game you can't test beforehand and this information should be more accessible during purchases. Skate XL was not enjoyable and I knew I would not be playing it going forward. 1 day into the game play I'd hope to reallocate the funds I spent on the game to a different game as I padded my Steam library with other games. I spend 3:54:00 on a game, bumbling about, not enjoying, and ultimately not wanting to play because the GAME PLAY SUCKS! Keep my measly $40. It's not about the money. It's about the principle and keeping the customer happy. I'll be letting everyone know how satisfied I was with the STEAM EXPERIENCE on SM. It was worth the $40 to realize this isn't an honorable company worth doing business with! And you could've made so much more money in the process. So shortsighted." <- This was on Jan 17 @9:30am.

Olga's response is as follows at @3:31p on Jan 17: "Hello there, Our refund system is designed to approve or deny the refund based solely on the terms set by the policy. You're more than welcome to reach back out if you think your case needs a second look and we'll be glad to take another look. I have checked your account and due to circumstances I CAN [sic] issue a refund exception for this purchase, as a Wallet Credit. Please confirm if you wish to proceed with this refund. Steam Support Olga J."

I did respond and still to this date I have not had any of my hard-earned money returned to me. If you were me, how would you feel about Steam?

I do not recommend Steam. If you're new to Steam and you're reading this turn back now. Don't get lied to and robbed as I have. Save your money! Don't let these crooks hijack your energy and money.

All of my steam games are GREAT. First of all I download a demo if possible for all the games I want to buy, second I see a video and some opinions about it, third I ALWAYS READ THE POLICES FIRST AND LAST 2 hours is enough to know if the game is good or bad, laggy and other IF you did a research for the game before you buy it.

[76561199130688801]

zisimos74 - why copy my text to tell me about your process when it's not only irrelevant to me, but no where near the point? Apparently you did not consider in your analysis the fact that OLGA J already stated the REFUND SHOULD BE REISSUED (it's in the text you copied). Damn, what is wrong with you people? Seriously? Your reading comprehension is absolute bollocks! How many times must it be said, this isn't about me. This is about a refund that was GRANTED AND NEVER RECEIVED!!!!

Stop being zombie torsos with a dumpster-fire for a brain.

AGAIN, I WAS GRANTED THE REFUND....

THEN IT WAS NOT RECEIVED BECAUSE STEAM DID NOT SEND IT TO MY ACCOUNT. This has nothing to do with the 2hour policy at this point.

Seriously, is your gameplay affecting your ability to use basic reason and reading comprehension?!!!!

It's a rhetorical question, in case you were wondering. The answer is obvious. Just like the point of my post in my original write-up.

AGAINAGAIN in case any numbskulls can't read:

STEAM GRANTED THE REFUND. PERIOD. Your 2hour policy comments are meaningless.

The point of contention is they did not FOLLOWTHROUGH with their promise.

GET A GRIP PEOPLE!

[red proof profile fb]

+1

[76561199130688801]

+100