How to contact steam support about a unjustified game ban?

[76561199645868125]

Amazon games support is non existent. I got a copy paste response from them and commication has been cutoff. Can't speak to anyone over there that actually works in that department. You contact live support and just get the same run around loop where they send you to appeal page where you can't do anything.

My alt account was falsely flagged and banned. I'm trying to see if I can actually get this resolved. If not then I'll just have to perform a chargeback. I've already wasted numerous hours on this trying to resolve this and prove my innocence.

It would have been easier to just delete the account create a new one and perform the chargeback which I really do not want to do but if it comes to it thats what I will do. You can then ban my main account for all I care which has 8000+ hours on it.

I'm not going to let that crap sit, I didn't do what their apparent automated flagging system said I did.

I'll just part ways and pickup something new.

[Cathulhu]

There is no game ban on the account you're posting from.
So, whatever issue you have in that game, has nothing to do with Steam.

Keep in mind that doing a fraudulent chargeback will enable Valve to file charges and suspend all accounts linked to that payment method.

[76561199645868125]

Originally posted by Cathulhu:

There is no game ban on the account you're posting from.
So, whatever issue you have in that game, has nothing to do with Steam.

Keep in mind that doing a fraudulent chargeback will enable Valve to file charges and suspend all accounts linked to that payment method.

My lost ark account was banned.

The charge back would not be fraudulent as I cannot even contact Amazon games department.
They unjustly banned my account. At this point I don't really care anymore the service has been garbage and they can ban all my accounts.

I'm so fed up with the support channels for Amazon games and it seams steam is almost identical to them.

I can't even open a ticket to talk to steam support to have them help resolve the issue. The person at fault here is Amazon games department.

[Cathulhu]

Yes, it would be fraudulent. You're in no position to legally do a chargeback.

And Steam Support can not assist with issues related to a third party game service.

That's like going to Walmart and complain about a ban in a game you bought there.

[76561199645868125]

Originally posted by Cathulhu:

Yes, it would be fraudulent. You're in no position to legally do a chargeback.

And Steam Support can not assist with issues related to a third party game service.

That's like going to Walmart and complain about a ban in a game you bought there.

How do you figure. I can't even contact their support so what am I suppose to do?
I can't open a ticket on steam? What do I do? Accept being falsely flagged and let them keep the money?

Be realistic here what are the discussion avenues available here to resolve this?

[Cathulhu]

The issue is between you and Amazon. Not Valve/Steam.

[76561199645868125]

Well steam is the middle man. They can help if they want to but can't even talk with someone.

[Aluvard]

Your only option is via Amazon Games support or looking up if they've official Discord.

Steam support is not a side here, so they won't help (game is not owned by Valve).
If you go with chargeback option, you'll get that method banned for you on Steam.

[Cathulhu]

No, they can't help. Just like Walmart couldn't help you if you are banned from a game you bought there.

As i said, the issue is between you and Amazon. Not Valve/Steam. Valve has everything they are required in the contracts between you and them.
If you do a chargeback, you are in violation of those contracts and will be handled accordingly.

Again, your issue is with Amazon, so they are the only ones you have to talk with.

Do not create even more problems for yourself by doing foolish actions.

[76561199645868125]

They don't discuss bans in their discord they refer you the same same page that locks you out of communication with them.

[Cathulhu]

https://www.amazongames.com/support/lost-ark
Have you tried their actual support?

[76561199645868125]

Originally posted by Cathulhu:

{LINK REMOVED}https://www.amazongames.com/support/lost-ark
Have you tried their actual support?

Yes probly over 3 times now. Live chat and phone support. They all refer you to the same page.

[Nx Machina]

Zero to do with Valve, Steam. Your issue is with Amazon.

Appeal a ban link below:

https://www.amazongames.com/en-gb/support/lost-ark/articles/appeal-a-penalty

Code of Conduct link below:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GK4QHHHAC82SQTS8&pop-up=1

[76561199645868125]

Originally posted by Nx Machina:

Zero to do with Valve, Steam. Your issue is with Amazon.

Appeal a ban link below:

{LINK REMOVED}https://www.amazongames.com/en-gb/support/lost-ark/articles/appeal-a-penalty

Code of Conduct link below:

{LINK REMOVED}https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GK4QHHHAC82SQTS8&pop-up=1

Same page they wont let you talk with someone or reappeal. What am I suppose to do just sit there looking at the page and mumble to myself?

[Nx Machina]

Originally posted by Ge4:

Same page they wont let you talk with someone or reappeal. What am I suppose to do just sit there looking at the page and mumble to myself?

They did not ban you for no reason.

Originally posted by Ge4:

I appealed the ban and they denied it.

As for:

Originally posted by Ge4:

The charge back would not be fraudulent

Chargeback fraud is a growing problem that affects businesses of all types and sizes.

[76561199645868125]

Originally posted by Nx Machina:

Originally posted by Ge4:

Same page they wont let you talk with someone or reappeal. What am I suppose to do just sit there looking at the page and mumble to myself?

They did not ban you for no reason.

Originally posted by Ge4:

I appealed the ban and they denied it.

As for:

Originally posted by Ge4:

The charge back would not be fraudulent

Chargeback fraud is a growing problem that affects businesses of all types and sizes.

Poor customer service is the problem. When I charge back what are they gonna say we don't want to talk to the individual?

Good line to throw at the card company.

I'm at the point where I don't care anymore their customer service is complete garbage. 2-3 more days is all im waiting to get this resolved in the meantime I will continue contacting their general phone support.

I'm the one here trying to get this resolved. Their system is flawed.

Paint it as you will.

I know for a fact I did nothing wrong. My girlfriend as well knows for a fact.

I'll eat the steam account bans and never go on the platform again. I don't care anymore.

They deleted the thread I created on their discord. There was a lengthy chat with many people there experiencing the same thing. As well as others discussing the topic.

I'll part ways for good knowing I did nothing wrong.