Steam Guard NEEDS to be retuned for situations like this:

[Raivex]

I've read several Steam Guard threads, and maybe the authors weren't as specific as I'm about to be, but I'm really sick of respondents acting like Steam Guard is completely necessary and there's nothing possibly wrong with it and there's something wrong with the author of the discussion for complaining about it. Stop it. Steam Guard might be necessary, but situations like what just fking happened to me SHOULD NOT HAPPEN. Steam Guard is FLAWED and, DARE I SAY, lazy af.

I happen to have the Cold Hunter LR300 skin in Rust. It's selling for $20 right now and I like it, but I have other skins, so I tried to sell it. I already knew it was going on probation for 15 days and put it up for $18.30 anyway. My friend was talking about how he wanted it and was willing to pay me $10 or $15 or trade for it but wasn't sure, so I took it down. He hasn't decided whether he wants it or not but I had the brightest of ideas(sarcasm...), "Hey, I'll get this Steam app so when I do want to sell it or anything else, it will go on sale immediately."

Huge mistake. It was making me run to get my phone/unlock my phone every time I wanted to log on to Steam. I wasn't even selling anything. It was annoying. So I had another brilliant idea, "I don't need Steam Guard until I sell something so I'll just go on my phone and 'Remove Authenticator' and when I'm ready to sell I'll activate Steam Guard for the extra security of going to my phone." It let me remove the authenticator and a warning MIGHT have come up, but not one that I remember. IF there was text, there was no bold, large, bright text saying "YOU WILL BE UNABLE TO PERFORM ANY ACTIONS FOR 15 FKING DAYS, EVEN IF YOU IMMEDIATELY REALIZE THIS AND REACTIVATE STEAM GUARD, ARE YOU SURE YOU WANT TO REMOVE THE AUTHENTICATOR YOU DUMB FK?!"

So now, I can't sell things on Community Market, which would be fine because that was the restriction I was preparing for BEFORE I made the MONUMENTAL MISTAKE of downloading Steam Guard. But for some BONKERS REASON, even though without Steam Guard your only restriction comes when selling items, I can't BUY THINGS on the Community Market for 15 DAYS. WTF. I was actually going to buy the Spacesuit skin for Hazmat the same day (which was $9 yesterday, and is already $11 today) while it's still around $10 and by the time I get to even buy it in 2 weeks, it could easily be over $20. (It's a good skin for an item that has literally no skins.)

At the top of the community market page that tells you you're locked out of selling AND BUYING for 15 days, it says "Support will not be able to remove this restriction." That's fked. It's actually all fked. I downloaded this stupid Steam Guard, and even though I removed it and added it within 1 minute I'm locked out of Market for 15 days AND I can't even jump through authentication hoops with a REAL SUPPORT STAFF to get it removed?!

Fix. Your. Sh*t. This is the stupidest thing that's ever happened to me on Steam, and I play Rust.

In summary:
1. I didn't know I was going to need to have my phone charged and handy every time I log in to steam. Nothing really prepares you for that and it IS annoying. Steam Guard should only do that when you're performing a sensitive action, like buying or selling on Community Market since I can STILL buy regular games and in-game items on Steam. I'm locked out of Market. So why do I need to authenticate when I log in every time?

2. Steam doesn't obviously SAY that Steam Guard makes you authenticate every login. It might say it somewhere and I missed it(I don't know I'm not going to pretend I scoured Steam for Steam Guard text), but I SHOULD NOT be able to miss it. It should be in every Steam Guard blurb on Steam "Authenticate each time you log in uWu so secure!"

3. I didn't know removing the authenticator would hold a much MUCH steeper penalty than not having it at all(since it restricts buying and selling instead of just selling...). This just should not be a thing. All these years I ignored Steam Guards existence and when I wanted to sell an item on a rare occasion I had to wait 2 weeks. But because I authenticated, removed the authenticator, and replaced the authenticator I have to wait 2 weeks to do anything? And if I remove it again, which I really want to but can't, it will start the 15 days ALL OVER AGAIN.

4. It says at the top of Community Market that contacting support "can not remove this restriction" which is bogus. I mean I have no words. Laziness. Fkery. Actual bs.

This concludes my rant post. Constructive suggestion:

LET ME TALK TO SUPPORT AND GIVE THEM THE ABILITY TO REMOVE THIS RESTRICTION FROM MY ACCOUNT.

[cSg|mc-Hotsauce]

This is not the suggestion forum.

No one can remove or reduce a restriction once you trigger one.

All trading and market restrictions, what causes them and how to avoid them...

https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932

If you do not want to have to put in the guard code every login, you have to save your account info in the login screen.

[B-o-B]

Restrictions won't be removed by Steam Support or anyone.
What you are missing is the other side of the story. Why they are in place.
Scams. Account theft. That sorta stuff that "needed" restricting big time. Simple as that.

Blame the bad actors.

[nullable]

Being mad that every assumption you make is wrong isn't a Steam issue.

You can create a ticket if you want. Restrictions won't be removed. Some of these account changes also occur when a hijacker takes over an account, so those restrictions really prevent a hijacker from looting an account before the user has a chance to recover it. You finding that inconvenient is fine, but your feelings of inconvenience don't warrant a change or an exception.

And the reality is millions of users manage to use this software without issue daily. So... maybe your dissatisfaction is just part of the cost of doing business. Valve can't please everyone you know...

[cSg|mc-Hotsauce]

I forgot to add My copy/pasta...

Because users are gullible and need the extra protection from themselves.

Here is a perfect example that users need all restrictions...

News - Security and Trading; Why the 15 Day Wait

http://store.steampowered.com/news/19618/

https://steamcommunity.com/discussions/forum/0/494631873668954229/

To this...

https://store.steampowered.com/news/20631/

Not even 3 month later.

[mimizukari]

Your restriction will not be removed by support. Any support who did find a way to remove it from your account would be fired immediately.

[Raivex]

Way to skim posts guys. My constuctive SUGGESTION, which was all by itself at the end, is that live support SHOULD be enabled to remove restrictions. I acknowledged that they couldn't. And suggested that they should. I noted that the Steam Guard is NOT clear as to what you're getting into when you enable an authenticator and not clear about consequences should you disable it. I swear you're all trolling. You just look up Steam Guard and copy paste the same old "Hijackers make Steam Guard necessary." "Don't blame Steam Guard."

I'm complaining about flaws in Steam Guard that CAN BE DEALT WITH by Valve. Improvements for users that don't compromise Steam Guard.

You all are actually trolling.

[mimizukari]

Originally posted by Raivex:

Way to skim posts guys. My constuctive SUGGESTION, which was all by itself at the end, is that live support SHOULD be enabled to remove restrictions. I acknowledged that they couldn't. And suggested that they should. I noted that the Steam Guard is NOT clear as to what you're getting into when you enable an authenticator and not clear about consequences should you disable it. I swear you're all trolling. You just look up Steam Guard and copy paste the same old "Hijackers make Steam Guard necessary." "Don't blame Steam Guard."

I'm complaining about flaws in Steam Guard that CAN BE DEALT WITH by Valve. Improvements for users that don't compromise Steam Guard.

You all are actually trolling.

No, support should NEVER be allowed to remove this restriction for ANY reason.

[Raivex]

You somehow don't think a person can go through extra authentication steps to prove they own the account when my bank isn't even that secure. This is laziness.

[Wolf Knight]

Originally posted by Raivex:

You somehow don't think a person can go through extra authentication steps to prove they own the account when my bank isn't even that secure. This is laziness.

does your bank have thousands of accounts being stolen/hijacked daily? if so, I would switch banks.

[cSg|mc-Hotsauce]

Originally posted by Raivex:

Way to skim posts guys. My constuctive SUGGESTION, which was all by itself at the end, is that live support SHOULD be enabled to remove restrictions. I acknowledged that they couldn't. And suggested that they should. I noted that the Steam Guard is NOT clear as to what you're getting into when you enable an authenticator and not clear about consequences should you disable it. I swear you're all trolling. You just look up Steam Guard and copy paste the same old "Hijackers make Steam Guard necessary." "Don't blame Steam Guard."

I'm complaining about flaws in Steam Guard that CAN BE DEALT WITH by Valve. Improvements for users that don't compromise Steam Guard.

You all are actually trolling.

1. This is not the suggestion forum.

2. There is a reason why restrictions are there. If anyone can remove them, what would be the point?

3. The setup pages for it DOES tell you the consequences if you read through them...

Steam Guard: How to set up a Steam Guard Mobile Authenticator has a line at the bottom that says, "Questions about Steam Guard Mobile Authenticators? Learn more here. That link directs you to this other KB article, Steam Guard Mobile Authenticator which has a section Why are my items on hold?. That section has a line, "Read more about Trading and Market Restrictions, or why you may be unable to trade or use the Market." that links you to another KB article, Trading and Market Restrictions which has a detailed explanation for every restriction that can happen and why.

[mimizukari]

Originally posted by Raivex:

You somehow don't think a person can go through extra authentication steps to prove they own the account when my bank isn't even that secure. This is laziness.

I'd consider switching banks if they aren't at least as secure as Steam.

[Raivex]

I didn't think this would be so difficult to understand. I don't want "anyone" to be able to remove restrictions. I want Valve, or Steam, or Steam Guard to set up an authentication process THROUGH their support. I don't want support to break rules or just authenticate my account willy-nilly. I'm saying there 100% should be a process in place that you can pursue through their support.

I'm sorry but if I can answer personal questions about myself or my account that it would be nearly impossible for a hacker to answer, and if I can verify my phone and my e-mail that are verified on my account, even a consistent IP address, then I should be able to authenticate through Steam Guard support. And if I can't meet one of the authentication requirements THEY would develop, then I would wait 15 days. I don't know how to make this any clearer. You're not going to tell me there's not a way for Steam Guard to set up a bank-level or government-level security/authentication process that their support could take you through if you chose to dispute a restriction.

Also, I know that I'm in the majority of people who are at least annoyed by Steam Guard. And I've always accepted the 15 day hold, but what happened to me is a completely avoidable bag of crap. And your response is deterring discussions between people who are upset with how Steam Guard is being implemented. My post wasn't just about support. It was also about the lack of clarity. And rather than having a discussion with people about ways they think Valve can increase the clarity surrounding Steam Guard, the users on the discussion boards are shooting down every Steam Guard complaint as if there's no reason to.

There is. Stop acting like there isn't. At no point did I say we didn't need Steam Guard, but it is not the end-all be-all of anti-hijacking programs. It probably has its own vulnerabilities and will need to be improved on the security side of things and it CLEARLY has room to improve on the customer service side and I don't know why I need to say it, but of course, those improvements shouldn't compromise it's purpose.

[Wolf Knight]

you want to be able to submit a ticket that adds to the ticket que, delaying other tickets, some of those are much higher priority, just to have someone manually remove your cooldown? the current system is designed so you dont have to talk to support. if you cant meet the requirements to not have a hold on your trades, that is on you.

do we really need to have tickets taking weeks to answer again?

[nullable]

Originally posted by Raivex:

You somehow don't think a person can go through extra authentication steps to prove they own the account when my bank isn't even that secure. This is laziness.

No. It prevents mistakes by support staff who might remove restrictions in error. Not having the option prevents manipulation and human errors.

Sometimes the biggest problems users like yourself have is you're convinced you've covered all the bases and everyone else is just too stupid to see it. It's not like Valve hasn't been doing this for years and isn't aware of how the system has been abused in the past and have based current design choices on behaviors they've seen.

Lots of people seem to think approaching a system solely from wanting to remove their immediate inconvenience is a good way to design security. I don't think anyone actually doing the work of managing the security agrees. And fortunately their opinions are the ones that matter.

[Pain]

Originally posted by cSg|mc-Hotsauce:

I forgot to add My copy/pasta...

Because users are gullible and need the extra protection from themselves.

Here is a perfect example that users need all restrictions...

News - Security and Trading; Why the 15 Day Wait

http://store.steampowered.com/news/19618/

https://steamcommunity.com/discussions/forum/0/494631873668954229/

To this...

https://store.steampowered.com/news/20631/

Not even 3 month later.

:qr: