"Setup Quit Unexpectedly" ESO installation error on Mac

[MOTown]

Hello everyone!

I have been having an issue installing the Elder scrolls online on my Macbook Pro.

I downloaded ESO via steam last night. After the initial download of the game was finished, I clicked on "Play" to launch the game launcher and download any patches I needed. When clicking "Play", I automatically get an error saying "Setup Quit Unexpectedly." I the press the option on the error to re-open however, it fails to do so.

I have tried launching the game from a shortcut outside of steam-I still received the same error.

I have contacted ESO about this issue, here is what they told me:

Greetings Adventurer!

Thank you for contacting The Elder Scrolls Online Team. I understand you’ve been experiencing crashing issues with The Elder Scrolls Online, and I’m sorry to hear that you’re having trouble. I’m going to do my best to work with you so that I can get you back into the game as soon as possible.

Many players have reported that following these steps has resolved ESO launching issues:

1. Ensure your Mac meets minimum requirements.
a. OS X 10.9.0 or later
b. Intel® Core™ 2 Duo
c. 4GB RAM
d. 85GB free HDD space
e. NVIDIA® GeForce® 460 or AMD Radeon™ 6850 (1GB of VRAM) with OpenGL: 4.1*
i. Please note that we support these or equivalent / better graphics cards for desktops only. Most laptop (mobile) systems have cards below minimum requirements and may experience performance issues. However, some players have reported success setting their laptops to High Performance mode. We recommend contacting your graphics card or laptop manufacturer for more information.
2. Ensure that you have installed all of the latest updates for your system.
3. Temporarily disable your antivirus software. Sometimes this software, although it means well, can block all or part of safe programs such as ESO:TU from launching properly. Temporarily disabling your antivirus software may result in a successful launch.
a. Don’t Forget: Be sure to re-enable your antivirus software to keep out malicious daedra! I’d also recommend making an exception for ESO:TU in your antivirus software.

If you’ve performed these steps and the game is still not downloading correctly, please respond back to this e-mail with a copy of your System Profiler. You can find instructions here on how to get your System Profiler: https://help.elderscrollsonline.com/app/answers/detail/a_id/5433/track/AvOLAwrEDv8S~bFeGu8e~yIDZzkq~i75Mv8Z~zj~PP~Q. If you’ve already included a copy of your Profiler, please respond back to confirm that it’s attached so I can investigate your problem further.

I know it’s really frustrating; I’m sure you must be anxious to explore Tamriel. My team and I are dedicated to resolving your issue and thank you for your continued patience and support!

Kind Regards,
The Elder Scrolls Online Team"

I have tried the above suggestions with no luck. I sent them an email letting them know and have not heard back from them yet.

I have also attempted to re-download ESO; this has not helped.

I would appreciate any solutions to this issue!

[HotshotHiggs]

hey did you ever manage to get the game working? i am having the same problem