All Discussions > Steam Forums > Steam for Mac > Topic Details
MaybeMae Dec 13, 2019 @ 2:23pm
Contacting support? Kernel panics too...
Okay number 1, I cannot find ANY method of contacting steam support, can anyone explain how to do so in a relatively simple manner?

Number 2, I need to contact them because I'm having near constant kernel panics when running steam(and it took me nearly a week to figure this out so that shows you how technologically inept I am), so does anyone have any solutions for this that won't make me lose all my data/progress, and which I, an idiot, could actually manage?

Help for either is very much appreciated!
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Originally posted by Crazy Tiger:
Originally posted by BurningCrown:
Originally posted by Crazy Tiger:
Steam support is only there for account and billing related issue.

Kernel panics are often related to hardware or driver issues, nothing Steam support can help you with.

What are the errors that you're getting?
Ah yeah I'm just dumb... thanks though!

To answer the rest, they're always "your computer was restarted because of a problem" errors, and they only happen when I'm running steam. Everything is up to date, so I'm lost...
When you get the Blue Screen, on the bottom Right it often lists the error. Example is Irql_not_less_or_equal.

If it only happens in Steam, I'd start by checking the Harddrive for errors.
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Showing 1-6 of 6 comments
Crazy Tiger Dec 13, 2019 @ 2:28pm 
Steam support is only there for account and billing related issue.

Kernel panics are often related to hardware or driver issues, nothing Steam support can help you with.

What are the errors that you're getting?
#1
MaybeMae Dec 13, 2019 @ 2:36pm 
Originally posted by politediligence:
What do you mean by a kernel panic? Are you experiencing a blue screen error? What does the error say, specifically?

While Steam does offer support for the Steam client, they generally won't offer support for operating system or hardware problems. It would be best if you confirm the issue is not on your end before contacting them.
Ah ok that works! I am sad and cringy so I have an early 2016 Macbook, no blue screen errors for me, but a hell of a lot of "your computer was restarted because of a problem" errors, which I have since learnt generally means kernel panic. Everything is up to date and beyond that, I'm honestly lost.
#2
MaybeMae Dec 13, 2019 @ 2:38pm 
Originally posted by Crazy Tiger:
Steam support is only there for account and billing related issue.

Kernel panics are often related to hardware or driver issues, nothing Steam support can help you with.

What are the errors that you're getting?
Ah yeah I'm just dumb... thanks though!

To answer the rest, they're always "your computer was restarted because of a problem" errors, and they only happen when I'm running steam. Everything is up to date, so I'm lost...
#3
MaybeMae Dec 13, 2019 @ 2:52pm 
Originally posted by politediligence:
Using the information in this post
https://apple.stackexchange.com/a/26482

Are you able to find any crash logs? They might shed some light on what is happening.
Yes! I found some, but I'm not sure what to do with them.
#4
The author of this thread has indicated that this post answers the original topic.
Crazy Tiger Dec 14, 2019 @ 7:09am 
Originally posted by BurningCrown:
Originally posted by Crazy Tiger:
Steam support is only there for account and billing related issue.

Kernel panics are often related to hardware or driver issues, nothing Steam support can help you with.

What are the errors that you're getting?
Ah yeah I'm just dumb... thanks though!

To answer the rest, they're always "your computer was restarted because of a problem" errors, and they only happen when I'm running steam. Everything is up to date, so I'm lost...
When you get the Blue Screen, on the bottom Right it often lists the error. Example is Irql_not_less_or_equal.

If it only happens in Steam, I'd start by checking the Harddrive for errors.
#5
MaybeMae Dec 14, 2019 @ 3:19pm 
If it only happens in Steam, I'd start by checking the Harddrive for errors. [/quote]
Will do, thank you! I actually know where I'm going now! :P
#6
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All Discussions > Steam Forums > Steam for Mac > Topic Details
Date Posted: Dec 13, 2019 @ 2:23pm
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