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Empathy KING Jan 23, 2015 @ 8:07am
What is wrong with my sound card?
This is very strange and has been bugging the crap out of me ever since it has happened. My sound card is not working. When I try to use the operating program for my sound card I get a message that reads "The current selected audio device is disabled, not present, not supported by the application, or has unplugged jack connections". After checking all jack connections and making sure everything is connected I again get the same error message. When I go into my control pannel to view all of my hardware. My audio card is displayed, and according to what I am looking at... It is there and my computer recognizes it as being there and working just fine. Also, my audio card has a "BIG RED" light on it that lights up... Also letting me know that it is plugged in and getting power. At the beginning when I first built my rig, my card worked just fine. It only stopped working about a month and a half ago (my rig has been alive for a little less than 8 months now. What is wrong? Why does my computer say my card is there and getting power, but my Sound Blaster Recon3D Control Panel say the opposite. What can I do to remedy the situation. I am really "Green" when it comes to building computers. I have a couple of online buddies that helped me in choosing which parts to get. The whole build actually went extremely smooth and was a whole lot easier than I expected. Before, I thought building a gamming rig was gonna be extremely hard, but it was the exact opposite. The only thing that I was right about was that it was gonna be expensive... And it was! It was very expensive. So expensive that I had to get a loan to build the rig that I wanted. So far everything works great... Except for the sound card. Please don't laugh at me. The last time I tried something like this (asking for help on Steam) I got laughed at, called stupid and a bunch of other names that really pi$$ed me off. I just want a couple of suggestions... Thats all. I appreciate any and all help. Thank you so much!
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Zauberblümele Jan 23, 2015 @ 9:48am 
If he is green, he possibly dont know about the audio jacks.
My first idea is, that your soundcard connections could have a failure, so the device is recognized but the software cant get a connection.
If you can, plug the soundcard to another computer, or if you have another slot for your card on the mainboard try the other one.
If its working on another computer or mainboard slot, your mainboard slot is broken.
If its not working, the audiocard connections are broken.
I hope you have a 12 month warranty on your soundcard and mainboard, because then you can get the same one new for free.
AngryPostmanSthlm Jan 23, 2015 @ 9:50am 
Maybe you need to disable the "onboard" soundcard (if it some how have been enabled).
('Think you do that eithwer in bios or devicemanger).

Or open your soundthingy (i guess it works with windows CP) open the device-thingy and
disable it and then reenable it.

Or maybe you have mistakley set it to "digital"?
(think its in the soundcards panel)

Or just reinstall the ♥♥♥♥.

but before that, i had about same problem and it finally was fixed by "lifting" my card with my finger just slightly upwards as it got a little worn and had no connection. ( i stabalize it now with a cardboard CD-cover just put it up very little. could it be that easy...?
Zauberblümele Jan 23, 2015 @ 9:54am 
Originally posted by AngryPostmanSthlm:
Maybe you need to disable the "onboard" soundcard (if it some how have been enabled).
('Think you do that eithwer in bios or devicemanger).

Or open your soundthingy (i guess it works with windows CP) open the device-thingy and
disable it and then reenable it.

Or maybe you have mistakley set it to "digital"?
(think its in the soundcards panel)

Or just reinstall the ♥♥♥♥.

but before that, i had about same problem and it finally was fixed by "lifting" my card with my finger just slightly upwards as it got a little worn and had no connection. ( i stabalize it now with a cardboard CD-cover just put it up very little. could it be that easy...?

ah the old finger trick :D lol how i could forget about that, it could be really this issue, happens to graphic cards also sometimes
AngryPostmanSthlm Jan 23, 2015 @ 12:35pm 
lol, yea its simple but mot less possible.
"aah the old fingertrick" - (thats what she said) Ooops sry
kimmokimmotsevits Jan 24, 2019 @ 11:46am 
I just had the same issue with my Creative Z after I had to change the card to another PCIe slot (case swap). The solution was simply to:

1. uninstall the driver
2. reboot
3. reinstall the driver
4. reboot

Sorry about replying to an old thread but this was the first search result on Google.
ꋪꀤꉓꀘ Jul 12, 2020 @ 1:40pm 
This reply will not make sense for the problem you had 5 years ago. For the others who might recently face it:
I had the same issue and could solve it the following way.

Open > Device Manager

Go to > Sound, video and game controller OR Audio inputs and outputs

(if you don't find it, go to any sound drivers that you can locate the audio devices of all type that you connected to your pc/ laptop)

Now look for the Audio device(in my case it showed 'Audio Device Stereo')> right click > select Update drivers > Search automatically for updated driver software

Do this for all sound devices if you can't figure which device from the list is right one.

You won't even require to delete any drivers or to restart the pc/ laptop.
Last edited by ꋪꀤꉓꀘ; Jul 12, 2020 @ 1:42pm
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All Discussions > Steam Forums > Off Topic > Topic Details
Date Posted: Jan 23, 2015 @ 8:07am
Posts: 6