Blizzard is illigally asking for goverment issued documents to costumers....

[9S]

True, and they won't give me back my games.

I am not american, and do not live in USA and what Blizzard is doing is completly illigal ......... read the conversation I just had with the "support guy"

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Game Master Rotohiel
Game Master Rotohiel
End Chat
Orc Chat Peon
at 6:25:29
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Orc Chat Peon
at 6:25:38
You have been connected with Rotohiel.
Rotohiel
at 6:25:45
Hello there, I'm Rotohiel with Blizzard Customer Support and I'm looking over your request now. How are you doing today?
you
at 8:25:54
fine thanks
you
at 8:26:30
so, i was asking to some game licences recovery from an old account I had to abbandon due some personal security trouble
Rotohiel
at 6:26:51
Okay, what's the email address on the old account?
you
at 8:26:50
and trasnfered to this account, (my new one)
you
at 8:27:16
[e-mail](email),. i previously contacted you about this issue, and you asked me for an ID photo
you
at 8:27:28
I already uploaded the ID photo you requested
Rotohiel
at 6:29:09
Okay, the only ID that I see uploaded does not match the name on the account. We would need to get a new Photo ID to be able to recover this account.
you
at 8:29:21
yes it does match, Victor Diaz
you
at 8:29:33

you
at 8:29:41
I have 2 names and 2 lastnames
you
at 8:29:53
americans only have one lastname, i have 2
Rotohiel
at 6:29:57
I would still need to get a new upload of the ID we aren't able to take submissions off of previous tickets.
you
at 8:30:01
ok, one momment
you
at 8:30:47
but so, what do you exactly want to appear in the ID?
you
at 8:30:53
my name ?
Rotohiel
at 6:31:12
I need a picture of the ID unedited with nothing blocked out.
you
at 8:31:16
no way dude
you
at 8:31:26
... what you are asking is illigal
you
at 8:31:29
nope
Rotohiel
at 6:31:34
Without that we wouldn't be able to recover the account.
you
at 8:31:41
that is illigal, and you are stealing from me
you
at 8:31:46
too
you
at 8:31:50
i uploaded the photo
you
at 8:31:58
can i get my games back?
Rotohiel
at 6:32:23
If you want to debate the legality of asking for the ID you would need to contact our legal department but to be able to recover this account we would need an new submission of an unedited ID.
you
at 8:32:35
i wont sue you for 2 games
you
at 8:32:45
I am from mexico
you
at 8:33:27
and here what you are asking is illigal
you
at 8:33:43
so, my photo and name are there
you
at 8:33:56
you don't need my citizenship number
you
at 8:34:00
not social number
Rotohiel
at 6:34:08
To be able to fully verify the ID we need an unedited picture.
you
at 8:34:07
unless you are offering me a job
Rotohiel
at 6:34:25
Without that we are not going to be able to recover the account for you.
you
at 8:34:41
so, blizzard is gonna steal from me? around 100 dls
Rotohiel
at 6:35:21
We aren't stealing from you, we are trying to make sure that we get the account to the correct person due to the activity that is on the account.
you
at 8:35:25
i know
you
at 8:35:35
and i making sure you get the information you need
you
at 8:35:37
nothing more
Rotohiel
at 6:35:59
And the information that we need is an unedited ID submission.
you
at 8:36:01
no dude
you
at 8:36:10
why you want my social security number?
you
at 8:36:23
and citizenship ID number?
you
at 8:36:42
that data is protected by laws
you
at 8:36:54
and there is a reason for that\
you
at 8:37:06
, my photo and name are there
you
at 8:37:12
just as you requested
Rotohiel
at 6:38:35
We aren't able to accept edited ids.
you
at 8:38:47
i am not editing my id
you
at 8:39:09
my id has high security standards to avoid identity thief
you
at 8:39:19
i am editin the photo of my id
you
at 8:39:32
so you can see the information you need to see, only
Rotohiel
at 6:40:03
And these IDs are sent through a secure server, only looked at during the recovery process and then deleted. Without an unedited ID with all the information visible we aren't able to assist you with recovering this account.
Rotohiel
at 6:40:24
If there isn't anything else I can assist you with I will need to end this conversation and assist other customers.
you
at 8:40:35
roohiel
you
at 8:40:37
yyes
you
at 8:40:58
what you are doing is completly illigal
you
at 8:41:22
you cannot ask for such infomartion as a private company with no legal job offer at least
Rotohiel
at 6:42:30
If you have another form of government issues photo identification without that information we will be more than happy to accept that. With out that though we are not able to recover this account for you.
Rotohiel
at 6:42:52
If there isn't anything else I can assist you with then I will have to end this conversation.
you
at 8:42:53
you cannot ask me for govermnet issued documents rotohiel
you
at 8:43:13
what are you doing?
you
at 8:43:34
I am mexican
you
at 8:43:44
and I am your constumer,
Rotohiel
at 6:43:52
At this time I do have to move on to other customers. We will be more than happy to recover the account once that information is submitted. I hope you have a great day!
Orc Chat Peon
at 6:43:55
The representative has closed this chat session.
Orc Chat Peon
at 8:44:30
Chat already ended
Orc Chat Peon
at 8:44:48
Chat already ended
Orc Chat Peon
at 8:46:09
Chat already ended
Orc Chat Peon
at 8:46:45
Chat already ended

[Laptop]

Might want to remove your personal info out of there...

They ask for stuff like this because they need to verify who you are, what if that was someone trying to steal your account?

[9S]

Originally posted by Laptop65:

Might want to remove your personal info out of there...

They ask for stuff like this because they need to verify who you are, what if that was someone trying to steal your account?

I upladed the photo with all the info they needed to see, they do not need my actual Citizenship, taxes and Social Security numbers........ or as a fact, any goverment issued document.

they did not accepted the photo without that information..

A private forangier company has no legal right to ask such a thing to international costumers. without at very least a legal contractual job offer or bussiness transaction.

[Laptop]

Then don't provide it to them? Your photo doesn't mean anything to them, they have no idea what you look like.

[9S]

Originally posted by Laptop65:

Then don't provide it to them? Your photo doesn't mean anything to them, they have no idea what you look like.

Exactly, I did not, but obviously, they refuse to give me back the games I already paid for.......... to which case can be considered a scam, from their part....... honestly I rather not get my games back.

[Ishan451]

Originally posted by ONESECRETLOVE:

Originally posted by Laptop65:

Then don't provide it to them? Your photo doesn't mean anything to them, they have no idea what you look like.

Exactly, I did not, but obviously, they refuse to give me back the games I already paid for.......... to which case can be considered a scam, from their part.

As you are unwilling to ID yourself to them, in order to confirm to them that you are the owner of those games, you are thus forfeiting your rights to those games.

And i have never heard of it being Illegal anywhere to present a copy of your ID, but if you insist it is in Mexico, then i am sure contacting Blizzards legal department for an alternate solution, such as having another company (mail service for example) verify your identity would be an option.

Either way.. Blizzard will not give access to an account they cannot verify you are the owner and the only way to verifiy that is by you IDing yourself.

Or using the previously registred Emailaddress in order to ask them to merge it with the other account. But if you had that option, i am sure you wouldn't need to ask them, right?

[Hi-Torque]

Originally posted by ONESECRETLOVE:

...blaa...snip...

Please provide reference to Mexican law that a business can not ask for a Public ID in the course of verifying ownership information and that it is fact illegial to do so.

Otherwise, entire topic is you ranting needlessly.

[Paintbrush Poltergeist]

You'll find that companies, especially the bigger ones, will break their contracts or terms and conditions willy nilly because quite frankly, they can. They have millions of dollars, and teams of lawyers. The customer will most likely not have that.

Kik (A texting app for mobile phones) has done something similar. In it's ToC it says it wouldn't ever hand over any of it's users data for any reason, but it's done it several times.

The only thing you can do is avoid the company in the future, or grit your teeth and try again.

[Laptop]

Originally posted by Fwuffy Foxeh:

You'll find that companies, especially the bigger ones, will break their contracts or terms and conditions willy nilly because quite frankly, they can. They have millions of dollars, and teams of lawyers. The customer will most likely not have that.

Kik (A texting app for mobile phones) has done something similar. In it's ToC it says it wouldn't ever hand over any of it's users data for any reason, but it's done it several times.

The only thing you can do is avoid the company in the future, or grit your teeth and try again.

If a police officer with a warrant knocks on their door, they can't exactly say no, can they?