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They have improved support significantly.
It used to be very barebone and much more automated. The forum moderation was done by actual users, whom hunted down and banned people they disliked.
These roles are now outsources and is much more professional. They obviously do not count towards Valve´s own staff numbers, nor do all the staff that work on their games, where lots are outsources as well.
As for Ubisoft.
They have over 50 subsidiaries, where some of them own their own subsidiaries.
They are a big corporation after all.
So if you think about it, each of these studios (on avarage) is around Valve´s size.
Basically what I'm saying.
Valve also seems to no longer be interested in developing their own source engine any further to compete with UE and give developers more choice, and rather fully rely on their platform Steam. Deadlock is something new, but the game is boring as hell.
There were an interview of Marc-Alexis Côté (AC's executive producer) explaining that half the team creating the nex AC never programmed a game in their life.
Getting rid of qualified devs in favor of DEI isn't the smartest thing to do.
How's their store support been lately?
Got game reviews yet?
Companies change, part of the world and life. Which is fine.
I wouldn't mind if they'd put more focus on Steam to come with improvements to the service, though.
For Valve the world is black or white it seems.