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Thank god in Australia we have decent wages.
I had one guy get lippy after I gave him two twenties for a $23 order(because that's all the paper I had). He just turned and walked away so he'd get a $17 tip. When I called him back for my change, in a snotty tone he said something like, "You're not gonna give me a tip?" I had intended to give him $5, but that little stunt cost him any tip, and I called his manager. They told me that wasn't the first time someone complained about that guy either.
I've worked a couple jobs that got tips. I never expected a tip as guarenteed, and and certainly never took one with out it being offered.
It's suposed to be automatic change back unless you tell them to keep it.