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Anyway, I've not had any problems with Epic myself. Try actually contacting support next time.
https://www.epicgames.com/site/en-US/customer-service
I cannot give specific instructions on how to contact them as I don't have a registered account there, but you should navigate this page. At some point you should get a contact form.
Alternatively, here is their Facebook page:
https://www.facebook.com/epicgamesinc
Try contacting them there.
Ubisoft Support has a tendency to help people on Facebook, but I'm not sure about Epic. It seems that they disabled private messages, so I guess you should leave a comment on a post.
Once you guys tell a word Epic they will never be helpful.
were not a gaming help page, we may know the problem if its on steam but not if its on epic.
theres also a whole fight between steam and epic so its may not be the best time to ask about
epic.
in response to your problem- try to Reinstall epic.