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Are you in the USA? You might... *MIGHT* be able to complain to the Dept. of Weights and Measures, but I am not 100% sure about that (whether they cover internet). I do know about 20 years back they raided some Shamrock plants here due to them shorting people a fourth of a drop of milk in a gallon container. So they are pretty aggressive if they do act.
Yeah, not imagining it, it's a real thing.
I would actually consider it false advertising and its why I despise TalkTalk.
That wouldn't make a difference in whether you drink it or used it for baking/cooking. That tiny drop would make no difference at all. Some people i tell you.
TalkTalk are the worst. Their Customer Services is horrific. But then they are very cheap too, so I guess you get what you pay for.
If an ISP gets more customers but doesn't upgrade it's network ( more servers, etc. ) speeds will decrease as number of people increase... there's only so much data flow without upgrades, more people = less shares of that data.
As far as "can they?"... read the fine print of your contract... they can do a lot of things without you knowing about it probably...
Edit:
BTW... "your speed" is just between your computer and their server(s)... anywhere else is beyond their control.
Refer to the laws of your country for more information.