Paysafecard -- AVOID!

[Silent Storm]

Just thought I'd leave a warning for everyone to avoid Paysafecard at all costs. I mean their trustpilot reviews which total 231 for an average of 1/5 stars says it all. Too bad I never did my research before buying funds with them. There are next to no places you can even use the funds at. Steam is probably the most popular and best place to use them; but unfortunately for me I'm a console gamer. I've heard that you can buy some CS GO cosmetics, like a knife, and try selling that. But the $250 I have to get rid of and refunded back to me somehow is a big risk. Can anyone give some helpful suggestions? Or better yet, if you've dealt with PAYSAFECARD in the past, can you tell me how to actually get a response from them?!

UPDATE
Well big surprise--this paysafecard company is not BBB accredited:
https://www.bbb.org/us/ny/new-york/profile/online-payment/paysafecardcom-usa-inc-0121-136835

Who would of thought it? Maybe the multitudes of people like me currently being screwed by this place: https://ca.trustpilot.com/review/www.paysafecard.com

Still trying to get my refund after a week of dealing with them. Just getting the "run around" basically. The first time I sent them everything they require for a refund (Photo ID, Voucher Pin#, Bank Info), they simply responded and told me that all those have to be in ONE picture--not separately. If this is so, why did they not clearly explain that on their website under refund instructions?! Ok, so I give in to their demand and make sure all of it is in one photo. Guess what?! Still not good enough. Now they require me to also have the Serial# of the voucher in the picture. Did they mention this on their website? No! Not anywhere. The voucher I got was like a foot long receipt with the Pin# up top and the Serial# at bottom--so of course the Serial# wouldn't be included in anyone's pic without them knowing it had to be included. So now I've sent the all info a THIRD time. This time with the receipt carefully folded up to include the serial#.

It's just like another reviewer said. Gotta jump through all sorts of hoops and hurdles to get anywhere with this company. I skimmed through all 232 reviews on trustpilot--Best case scenario was one person who finally got refunded after battling with them for over a month. The rest gave up on getting a refund or had their accounts locked so they couldn't use their funds. AVOID PAYSAFECARD!

Gotta wait even longer for my refund now, because my account containing over $200 is now locked after the one small purchase I made. Locked for security reasons?! So even if I wanted to waste the rest of my funds here on steam (bad idea b/c I'm a console gamer) I couldn't even do it. Doesn't surprise me though, I'm one of many having their accounts locked so Paysafecard can hope we give up and take our money. WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!

UPDATE Dec 13, 2018
So yesterday (Dec 12), paysafecard finally reached out to me and unlocked my account after nearly 3 weeks of having my funds frozen. They did not refund me, which is what I was seeking; but I didn't care to battle with them anymore and just spent those remaining funds quickly as possible. I'm sort of in disbelief. From the hundreds of reviews I read, I thought it likely I'd never see my money again. But I never gave up and constantly bothered them through email and phone. So glad and relieved to be done with them once and for all. Special thanks to all who contributed nicely to this thread. "CNN is Fake News" was by far the most helpful. In fact I don't believe things would have turned out as nicely as they did, if it weren't for all their great advice. I knew I'd be barraged by trolls, but was hoping there'd be at least a few helpful people. And there was, so thank-you for your time and help. I'M FREE!!

[Silent Storm]

CNN--ya I haven't forgotten about your other suggestion about buying console games from THAT website. As you said, just want to see if this mastercard thing will work first

[Silent Storm]

Ok give me a minute for the screenshot

[Silent Storm]

THe screenshot link is kind of wonky. But it should work if you copy this:

DELETED

then paste it in your address bar

unless that method only works for me cuz it's coming from me.

I'll try something else

[Silent Storm]

CNN--ya I know there's too much info in that screenshot link. Just didn't know how to shorten it off hand. I'll try getting a proper link here. But copying and pasting it doesn't work?

[Silent Storm]

CNN--okay will do

[Silent Storm]

I'm going to try contacting paysafe support. Maybe they'll actually respond if I message them about getting the mastercard. Instead of always bothering them about the refund. In the meantime I'm going to try and figure it out myself a little more

[Silent Storm]

Ok ya, thanks for the screenshot info. That's very helpful. Yes I agree with that just looking like my account page. I'm going to search their website more.

[Jej]

Nguyên văn bởi Palto:

I'm going to try contacting paysafe support. Maybe they'll actually respond if I message them about getting the mastercard. Instead of always bothering them about the refund. In the meantime I'm going to try and figure it out myself a little more

I'd recommend changing the OP to describe the issue you're in as odds are new Steam users will be deterred from using the service if they skim over the title and assume the service is at fault instead of user error. I'd also explain what not to do to make sure others don't make the same mistake.

Like all kinds of information it's always important to correct mistakes to make sure people don't spread misinformation.

[Silent Storm]

CNN--Thanks for that post containing the mastercard directions. I just finshed reading it all. But now I'm going to look for where on their site I can complete the first step--"simply select menu option “paysafecard Mastercard” Hopefully it won't take long

[Silent Storm]

Jej--I hear you loud and clear. Yes, I may have been a little harsh. I'll take your suggestion to heart and analyze my main post to make sure it is fair. Just give me time

[Jej]

Nguyên văn bởi Palto:

Jej--I hear you loud and clear. Yes, I may have been a little harsh. I'll take your suggestion to heart and analyze my main post to make sure it is fair. Just give me time

At least you admit you dun' goofed.

People who admit it are very much a rarity in these parts, sadly.

[Silent Storm]

Ahh man this is so painful, feeling like I'm on the cusp of a solution. Only to run into a brick wall. I could try messaging the paysafe support team. All I've gotten from them the past week is automated responses though. Still worth a try I guess. Gonna keep searching the site. But CNN, I checked your post and link. Every time I click on order card it just brings me back to account page. I still haven't found anything on their site which directly says "“paysafecard Mastercard”. All the options are just "order card" which bring me to account page. Gonna keep looking though. This would be an awful tease if it doesn't work. But I know I always have that second option that CNN mentioned

[Silent Storm]

CNN--hey nice work! Just yesterday I finally find out that paysafecard is part of paysafe group (go figure) and was going to look them up (their parent group I guess?) But that link you have me will definitely help. Now hopefully they answer their phones and are actually knowledgeable and helpful. Thanks again--I'll give an update asap

[Silent Storm]

CNN-- Well I phoned the Canadian number on that website ( for obvious reasons). Just a voice messaging machine. Guess I'll try phoning them later. Think they're UK based so may be closed. But at least you pointed me to a different email address. I just finished emailing that new address with all my concerns. So hopefully I'll get something other than an automated response soon.

[GLO BOY GOAT]

cant you just use paypal?