high ping with fast internet problem

[WaChO]

hello,i have a problem with very high ping(around 400-1000ms).My pc is connected to router with erhernet cable.While my pc is slow,the phone and laptop run fast while browsing.I've tried to flush dns,clear cache and ive checked if there are any other background processes running,but all is clear.The nic on the computer is good,it supports 1gbps.Can you guys help me with the probem.Thanks a lot if you can :)

[N3tRunn3r]

check router settings, if any devices are prioritized and preferred to use all bandwidth, so your PC gets nothing ..

[WarBucks]

Make sure the ethernet cable is good. Also what are you using to test ping? Ookla speedtest? Is it all the same server?

[_I_]

ping =/= speed

disable any vpn

start -> run/search -> cmd
tracert google.com

post results

first hop or two are router or modem combo, should be 0
next hop isp host, a few ms if on cable/fiber

next are in the isp network, to internet backbone and to google.com servers

the problem is where the numbers start getting bigger

[_I_]

ping just tells you the time between you and the destination
tracert pings each node along the route, will show you where the lag is coming from

router is not always 192.168.1.1 many isp router use 10.0.0.1 or 192.168.random.1
ipconfig will show it, but its not needed it you use tracert

setting the router to use google and cloudfare is the best option, many times faster than isp dns repeaters
8.8.8.8 and 8.8.4.4 and 1.1.1.1

[Ollie]

Początkowo opublikowane przez WaChO:

hello,i have a problem with very high ping(around 400-1000ms).My pc is connected to router with erhernet cable.While my pc is slow,the phone and laptop run fast while browsing.I've tried to flush dns,clear cache and ive checked if there are any other background processes running,but all is clear.The nic on the computer is good,it supports 1gbps.Can you guys help me with the probem.Thanks a lot if you can :)

Ping is the as known as the latency or distance between you and the host. I'm assuming your router has enough bandwidth for all your devices. You can check it with a speed test, and a good speed would be a minimum of 1MBps down and 500KBps up. Assuming you have enough bandwidth and your ping-in on the speed, i.e. https://www.speedtest.net/ is still really high, check your physical location to where the hosts are located, i.e. you live in NY, but you are trying to connect to LA servers. Then, unfortunately, you are going to have high ping regardless of what you do because of the physical distance between you and the server, i.e. you live in NY, but you are trying to connect to LA servers, which is 2,789.0 mi. To counteract this, you won't have to connect to the server that is closer, i.e. one that is ideally located with 100mil of you, but whatever is closest.

[N3tRunn3r]

8.8.8.8 and 8.8.4.4 is Google
1.1.1.1 and 1.0.0.1 is Cloudflare, and recommended

I use Cloudflare on my smartphones, laptops, PCs, Router, and even additionally in Firefox settings..

[_I_]

if you change it on the router, you dont need to change it on devices connected to it

mobile or portable devices its a good idea to just change it on them

[WaChO]

hello guys thank you so much,i think that i solved the problem.i reboted the access point to factory setings and booted it from the start again.now when i type ping 8.8.8.8 -t it returns 25ms,is that good? i think the problem is fixed?

[PopinFRESH]

Początkowo opublikowane przez _I_:

if you change it on the router, you dont need to change it on devices connected to it

mobile or portable devices its a good idea to just change it on them

You're assuming those devices are configured to get their DNS from a DHCP server.

Początkowo opublikowane przez N3tRunn3r:

8.8.8.8 and 8.8.4.4 is Google
1.1.1.1 and 1.0.0.1 is Cloudflare, and recommended

I use Cloudflare on my smartphones, laptops, PCs, Router, and even additionally in Firefox settings..

Concurred on the 1^4 recommendation. Also if you're using IPv6 as well those DNS resolvers are at

Primary: 2606:4700:4700::1111
Secondary: 2606:4700:4700::1001

Also, just because "ping" to some server on the internet is high doesn't mean there is a problem.

Depending on your OS/version; ping will be using ICMP echo messages to determine the latency. Many things including routers, DNS servers, etc. will not prioritize ICMP messages; and in fact will rate limit ICMP messages. The same goes for traceroutes; as ICMP is on the control plane which pretty much any properly configured router along the path will prioritize the data plane so where there is congestion along the path it is not uncommon to have routers ignore the ICMP echo and simply forward the traffic to the next router in the path.

On linux you can tell the ping and traceroute utilities to use UDP instead of ICMP; and you can also use mtr.

Doing a speedtest via Ookla (speedtest.net) will give you 3 bits of info

Initial latency
Jitter
and the download/upload throughput.

Jitter is the range / variance of latency measurements; which is showing the consistency of the latency (e.g. the stability/instability of the connection to their server during the test).

Without more details from the OP there really isn't any way to point them further along troubleshooting their issue, if there is one; beyond what has already been noted.

[N3tRunn3r]

Początkowo opublikowane przez WaChO:

hello guys thank you so much,i think that i solved the problem.i reboted the access point to factory setings and booted it from the start again.now when i type ping 8.8.8.8 -t it returns 25ms..? i think the problem is fixed?

Looks like, yes. Now install latest Firmware update for your access point/router