My M2 Samsung 990 pro randomly disconnects

[INFERNAL NEON]

Alright so,

Bought this new M2 990 pro a week ago , did the usual testing and its an genuine m2 ssd , not an off market pirated ssd.

I quickly realised that this SSD in mention works pretty well on basic stuff up until you play games on it, games that uses a lot of resources (like cyberpunk, bf2042 and mw2 2022)

What happens is that the game crashes and any time i try to copy and paste anything i get the following error "a device that does not exist was specified" .

Upon refreshing create and format hard disk partitions or device manager m2 ssd would simply just dissapear.

I am confident that the M2 is not at fault homewhever, beacuse once i inspected the driver under CrystalDiskInfo and Samsung Magician the SSD never had an critical error but had 45 unsafe shutdowns. The health rate is still at %100 and had no bad sectors or errors in every single test .

This only happens once i play games on M2, i have done testing in 860 evo as well and it worked like a charm (but this was the case before i even got M2 so i doubt somehow 860 would start to fail too).

So my question is why could this happen? Any way i can somehow fix it? Thanks in advance !

My specs are:

I5 12400
Asus B660M-K4
Gigabyte 3060
16 GB Ram one stack
3 SSD's (one m2)
650w PSU

Things i have done:

-Format the SSD
-Install a new BIOS
-Plug, unplug the SSD
-Reinstall intel drivers
-Reinstall windows / steam
-Disable any power saving setting that exists in both bios and windows

[plat]

This probably was the first thing you checked but did you see if you had the latest Samsung firmware via Magician?

You can look this issue up online--one person suggested an RMA if absolutely nothing else works. Just document the errors (take screenshots) so that you have some proof. You can even take a video clip with your phone if that option's available.

All the things you mentioned were likewise mentioned in several threads I looked up.

Example: https://linustechtips.com/topic/1379707-m2-nvme-ssd-keeps-getting-disconnected/

Personally, I would have no further patience with this--these things should work straight out of the box. If you exercised all possible and reasonable routes, consider exchanging this one for one that hopefully works.

[Phénomènes Mystiques]

What they said... ↑↓

[emoticorpse]

Also try...

Updating bios
Reset bios to defaults
Try different m.2 slot

[Bad 💀 Motha]

And once you update the firmware, get Magician off your system. It's a RAM hog.
Also DO NOT use RAPID MODE if available option.
This can cause all sorts of crashing issues under Win10/11

[INFERNAL NEON]

plat님이 먼저 게시:

This probably was the first thing you checked but did you see if you had the latest Samsung firmware via Magician?

You can look this issue up online--one person suggested an RMA if absolutely nothing else works. Just document the errors (take screenshots) so that you have some proof. You can even take a video clip with your phone if that option's available.

All the things you mentioned were likewise mentioned in several threads I looked up.

Example: https://linustechtips.com/topic/1379707-m2-nvme-ssd-keeps-getting-disconnected/

Personally, I would have no further patience with this--these things should work straight out of the box. If you exercised all possible and reasonable routes, consider exchanging this one for one that hopefully works.

Yeah im so done with it at this point honestly. Entire week of me trying to get this thing to work.

Bad 💀 Motha님이 먼저 게시:

And once you update the firmware, get Magician off your system. It's a RAM hog.
Also DO NOT use RAPID MODE if available option.
This can cause all sorts of crashing issues under Win10/11

emoticorpse님이 먼저 게시:

Also try...

Updating bios
Reset bios to defaults
Try different m.2 slot

Cheers for responses.

[jandell1001]

having the same issue here with my recently bought 990 pro 2tb , it has one of the newest firmware versions on samsung magician pro and just like you said it happens to me , everytime i play a game that uses lots of resources like helldivers or call of duty warzone it crashes , this only happens to me with games on that ssd , on my other drives this never happens.

BTW i have a high end rig SO ITS NOT MY PC
i7 13700k
rtx 3090
32 gb ddr5 6000mhz
z73 360 AIO
z790 prime motherboard
and 1200 psu gold

[Bad 💀 Motha]

OK first I have a couple questions and suggestions for starters:

1) List all of your internal drives and where exactly on the Motherboard they are connected.

2) Disable anything Samsung related from OS Startup.

3) Let's rule out a Driver problem.
Uninstall everything Intel related that has to do with Storage Management / Drivers and/or the Chipset Drivers. Before doing any of this > bring up Windows Updates on your PC and disable the ability to get any 3rd party Optional Updates. Disable the "Get Updates ASAP" option. Change Delivery Optimization so getting updates via Internet or LAN PCs is turned off. Then go ahead and Pause Windows Updates. Then do your Driver uninstalls, when done, reboot the PC. This will allow WinOS to just install a built-in default. The latest official Drivers can always be downloaded/install later if need be. For Motherboard Chipset Drivers (this includes an NVME Driver) use the official websites provided by Intel or AMD depending on Motherboard Chipset.

4) Load up CrystalDiskInfo and CrystalDiskMark
Iif do not have these, you can download legit from here:
https://crystalmark.info/en/software/crystaldiskinfo/
https://crystalmark.info/en/software/crystaldiskmark/
For Drive benchmark, select 1x Run (default is 5, no need to do all that) and select 1GB file test, then click ALL and wait until it is done. Do each internal drive, same test. It should pass this without problems.

5) Have you changed your Windows Power Profile? This is basically a must. Go and make your own power profile plan, then it asks you which old one do you wish to base the new one on, select High / Ultra Performance as the one to base your new one off of. Give the new one a name (such as Max Performance for example; or My Power Plan). Then in the new plan you made, set the HDD Timer to 0.

6) Disable Fast Startup + Hibernation so the OS never uses the default RAM Cache method, thus providing you with a clean boot each and every time. This is easiest to do by bringing up
CMD (Run As Admin) then type: POWERCFG -H OFF
Then press Enter key.
Then restart Windows to fully apply the change.

7) Are there any External Drives or SATA Drives connected?

8) Where is Steam Client installed to exactly?

9) Have your tried a Steam Library Repair?

10) Have you done a Verify process in Steam on any troubled Game(s)?
In other game clients this is called "Repair". Which is the same thing, as both Repair or Verify do both; they check local disk files with server side files, if any are missing or corrupted, it will replace local disk files with fresh ones from server-side as a means of repair.

[Emma]

This thread was quite old before the recent post, so we're locking it to prevent confusion.