Help! Games crash at high graphic settings

[ThT_AZN_KiD]

Monitor: LG 27gr83qb (Ultragear 27" QHD 1ms 240Hz with NVIDIA G-Sync)
CPU: Ryzen 7 5800x3d
GPU: MSI GeForce RTX 3080 Suprim X 10g
RAM: Corsair Vengeance RGB Pro SL DDR4 32gb (2x16) 3600mhz CL18 XMP 2.0
MB: MSI MAG B550 Tomahawk MAX Wifi
PS: Corsair RM850x SHIFT
CPU Cooling: Thermalright Phantom Spirit 120 SE ARGB
Case: Lian Li Lancool 216
SSD: Western Digital Black 2TB SN770 NVMe - Gen4 PCIe (x2)
OS: Windows 11


I'm fairly new to PC building and gaming but tried my best to do a mid build that I wouldn't have to make any significant changes for several years. I understand that I am fair game for being dragged here.. but after talking to PC building/gaming friends I can't figure out what is happening.

So far I've played games like RB6 Siege, CS2, Battlefield V, Chivalry 2, and Hogwarts Legacy and during gameplay, if my graphics settings are set to High or Ultra and/or if I increase FPS (usually around 120+) the games crash (screen will freeze or go black, audio playback continues, and then I'm exited from the program or have to open task manager to close it). If you can google it I've tried it (minus suggestions such as vulkan launch options, thanks to some of my PC friends). I've basically rebuilt the PC to ensure all hardware is connected properly, I've reinstalled Windows/games, updated drivers, tried older version drivers, tried testing with in-game tests and using cinebench, playing with graphics settings such as shadows, dx12, etc. etc.

I've now settled for playing games at low to mid graphics settings at or under 100 FPS. I'm not playing for competition so I understand i dont need tons of FPS, but now I just want to figure out why the PC is not performing like it should (to my limited knowledge).

I welcome any advice from the community!

[Illusion of Progress]

Something is unstable when the system is pushed. Limiting frame rates or graphics will stress it less, particularly the video card. You're losing display, but the entire PC isn't crashing or restarting, so the graphics card might be unstable/drivers may be crashing. Doing what you did is a bandage but doesn't solve the problem. Eventually, you'll hit something that stresses it even at lower settings/frame rate, so you're correct to investigate this instead of limiting performance.

Having rebuilt the PC and having reinstalled Windows/drivers rules a lot out, so I won't tell you to just DDU the drivers as that gets us nowhere (I will add that it might be worth trying different, even older, drivers if you've only been testing with a single driver version though).

If the BIOS isn't updated, do so.

What is your RAM configuration like? Are those two DIMMs in slots 2 and 4 (further from CPU), or slots 1 and 3 (closer to CPU)? You want them like the former, that is, further from the CPU, when using two DIMMs on a four slot motherboard.

Also, disable any RAM profile speeds and continue testing at default RAM speeds to see if that helps.

If you can rule those three things out, I think you'd then at the step where you need to start trying different parts of each thing to rule out where the fault lies.

[Rumpelcrutchskin]

Make sure the BIOS is updated to latest version. Ryzen 5000 series (especially later X3D versions) can be quite finicky with B550 motherboards that have older BIOS version.

[jeffpmaxs6]

Out of the box, the memory operates at DDR4-2666 with timings fixed at
18-18-18-43.

XMP timings are DDR 3600 with timings 18-22-22-42 at 1.35V.

A small voltage bump up to 1.45V allowed the memory to run at 16-20-20-40.

You could try out of the box settings
or
with XMP timings bump up the volts to 1.40V or 1.45V to see if that helps.

[GOD RAYS ON ULTRA™]

Your ram is running at an unsupported speed. From amd webpage 5800x3d info:

Max Memory Speed
2x1R DDR4-3200
2x2R DDR4-3200
4x1R DDR4-2933
4x2R DDR4-2667

So, basically 3600 is considered overclock. As far as I know, overclocking the 5800x3d isn't recommended. I would start there since the first rule of troubleshooting is making sure nothing is overclocked.

Page:

https://www.amd.com/en/products/processors/desktops/ryzen/5000-series/amd-ryzen-7-5800x3d.html

[jeffpmaxs6]

Nguyên văn bởi GOD RAYS ON ULTRA™:

Your ram is running at an unsupported speed. From amd webpage 5800x3d info:

Max Memory Speed
2x1R DDR4-3200
2x2R DDR4-3200
4x1R DDR4-2933
4x2R DDR4-2667

So, basically 3600 is considered overclock. As far as I know, overclocking the 5800x3d isn't recommended. I would start there since the first rule of troubleshooting is making sure nothing is overclocked.

Page:

https://www.amd.com/en/products/processors/desktops/ryzen/5000-series/amd-ryzen-7-5800x3d.html

The 5800x3d isn’t design to be over clock and the supporting ram is 3200 mhz. Though if the mobo supports it he can run 3600mhz. I am np.

He can try 3200mhz and lower timings or 3600mhz with lower timings, but can also bump up the volts if that’s what it takes to be stable with XMP enable.

[ThT_AZN_KiD]

Nguyên văn bởi Illusion of Progress:

Something is unstable when the system is pushed. Limiting frame rates or graphics will stress it less, particularly the video card. You're losing display, but the entire PC isn't crashing or restarting, so the graphics card might be unstable/drivers may be crashing. Doing what you did is a bandage but doesn't solve the problem. Eventually, you'll hit something that stresses it even at lower settings/frame rate, so you're correct to investigate this instead of limiting performance.

Having rebuilt the PC and having reinstalled Windows/drivers rules a lot out, so I won't tell you to just DDU the drivers as that gets us nowhere (I will add that it might be worth trying different, even older, drivers if you've only been testing with a single driver version though).

If the BIOS isn't updated, do so.

What is your RAM configuration like? Are those two DIMMs in slots 2 and 4 (further from CPU), or slots 1 and 3 (closer to CPU)? You want them like the former, that is, further from the CPU, when using two DIMMs on a four slot motherboard.

Also, disable any RAM profile speeds and continue testing at default RAM speeds to see if that helps.

If you can rule those three things out, I think you'd then at the step where you need to start trying different parts of each thing to rule out where the fault lies.

Thank you for taking the time to read my list of tried solutions and for sending these! I updated the BIOS to the most recent stable, the RAM configuration is and always has been in slots 2 and 4, and I've been operating on default RAM speeds most recently - crashing still happens. If this is any further insight, Chivalry 2 provides the following when it crashes:

LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

[ThT_AZN_KiD]

Nguyên văn bởi jeffpmaxs6:

Nguyên văn bởi GOD RAYS ON ULTRA™:

Your ram is running at an unsupported speed. From amd webpage 5800x3d info:

Max Memory Speed
2x1R DDR4-3200
2x2R DDR4-3200
4x1R DDR4-2933
4x2R DDR4-2667

So, basically 3600 is considered overclock. As far as I know, overclocking the 5800x3d isn't recommended. I would start there since the first rule of troubleshooting is making sure nothing is overclocked.

Page:

https://www.amd.com/en/products/processors/desktops/ryzen/5000-series/amd-ryzen-7-5800x3d.html

The 5800x3d isn’t design to be over clock and the supporting ram is 3200 mhz. Though if the mobo supports it he can run 3600mhz. I am np.

He can try 3200mhz and lower timings or 3600mhz with lower timings, but can also bump up the volts if that’s what it takes to be stable with XMP enable.

Thanks for the reply and suggestions! I bumped the voltage until getting to 1.4 and no success. Would the next best solution be to purchase the RAM compatible with my CPU? I'm definitely open to that.

[jeffpmaxs6]

I’m using 3600mhz with the 5800x3d np. You can try 3200mhz and lower the timings. Or try it with XMP disable and that might be lower mhz yet. If it still crashes then I don’t think it’s the ram.

[jeffpmaxs6]

Did you try shutting off G-sync? Have another card to try? Maybe try lowering the gpu mhz.

[Star©]

Maybe this is a reach, but have you checked your vram usage while gaming at max settings? Is it possible you are maxing out the 10gb of vram?

[Illusion of Progress]

Nguyên văn bởi ThT_AZN_KiD:

Thank you for taking the time to read my list of tried solutions and for sending these! I updated the BIOS to the most recent stable, the RAM configuration is and always has been in slots 2 and 4, and I've been operating on default RAM speeds most recently - crashing still happens. If this is any further insight, Chivalry 2 provides the following when it crashes:

LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

I'd then be looking towards the graphics card, maybe the PSU, at that point.

[ˢᵈˣ FatCat]

if 100% you believe that your hardware isnt problem, go bring your whole PC to different house, then test there if still crash then it might be you got faulty parts,if it's normal, you have unstable power, you can buy AVR but need 100% sure that your electricity is not stable, go hire expert, or you buy tester something like that, to see if your Volt is 230 always , *230volt is on my country

[Phénomènes Mystiques]

OP, please watch out for this BIOS revision and ignore it - 7C91v291 (Beta version)

Update the AMD Chipset Driver

Check for firmware updates for that stupid M.2

What happened on my GPU was that they set the clocks too high at the factory by about a mere 31MHz and so setting it properly helped the GPU not to crash but my issue I found it within the GPU application itself (configuration profiles) so IDK it is hit-or-miss.

Frankly, I had simple applications crash my games, such as Apple Bonjour.

I have also had people on this very forum tell me to buy better RAM, GPU, etc... when the problem was the OS so take everyone's suggestions (even mine) with a grain-of-salt.

9 out of 10 times the issue is simple and software related (application conflicts, etc...)

[ˢᵈˣ FatCat]

Nguyên văn bởi WinterSolstice:

OP, please watch out for this BIOS revision and ignore it - 7C91v291 (Beta version) :slscream:

Update the AMD Chipset Driver :snurse:

Check for firmware updates for that stupid M.2 :MaterialGirl_expression2:

What happened on my GPU was that they set the clocks too high at the factory by about a mere 31MHz and so setting it properly helped the GPU not to crash but my issue I found it within the GPU application itself (configuration profiles) so IDK it is hit-or-miss. :csd2smile:

Frankly, I had simple applications crash my games, such as Apple Bonjour. :chirp:

I have also had people on this very forum tell me to buy better RAM, GPU, etc... when the problem was the OS so take everyone's suggestions (even mine) with a grain-of-salt.

9 out of 10 times the issue is simple and software related (application conflicts, etc...) :badluck:

this is the firstime i see somebody suggesting updates firmware for M.2, can M.2 really did this, i really curious, because there is one paticular game make my PC black screen crash

[Phénomènes Mystiques]

Nguyên văn bởi FatCat:

Nguyên văn bởi WinterSolstice:

OP, please watch out for this BIOS revision and ignore it - 7C91v291 (Beta version)

Update the AMD Chipset Driver

Check for firmware updates for that stupid M.2

What happened on my GPU was that they set the clocks too high at the factory by about a mere 31MHz and so setting it properly helped the GPU not to crash but my issue I found it within the GPU application itself (configuration profiles) so IDK it is hit-or-miss.

Frankly, I had simple applications crash my games, such as Apple Bonjour.

I have also had people on this very forum tell me to buy better RAM, GPU, etc... when the problem was the OS so take everyone's suggestions (even mine) with a grain-of-salt.

9 out of 10 times the issue is simple and software related (application conflicts, etc...)

this is the firstime i see somebody suggesting updates firmware for M.2, can M.2 really did this, i really curious, because there is one paticular game make my PC black screen crash

I am only speaking about WD Black M.2 because I use another model and found that the firmware was an issue at one point in time personally - everything I suggest I have used successfully/experienced in the past myself, fyi - no blind helping - Google helps also.

Other M.2 SSD's, I cannot recommend for sure as I never used anything but WD Black.