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http://kb.netgear.com/app/answers/detail/a_id/23655
rotNdude- I'm not sure whether this is an issue of signal strength- it seems to be a good connection when it does work. Once it realises it has the right security type it works fine, but that takes a while.
If I leave it about 5-10 mins after startup something kicks in and it connects. I probably should have mentioned it's a dual band router. Apparently a Virgin 'Superhub 2'