Keyboard issues :: Hardware and Operating Systems

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Leea Annukka Mar 20 @ 7:15am

Keyboard issues

Hey folks!

I have some strange issues with my keyboard, when starting Steam. My keyboard keeps connecting and disconnecting in a loop. Does anyone know something about that problem?
Epic, GOG and EA are working finde. The problem appears only when using Steam or Microsoft Edge.

Thanks for your help!

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Showing 1-15 of 21 comments

Midnight Aurais Mar 20 @ 8:49am

could be the keyboard could be the reciever/bluetooth placing the dongle in another port could resolve it

could also be my cold boot issues with am5 were the keyboard and mouse malfunctions which is caused by memory

if you restart your pc does the issue go away? and if so is it always after the first boot of the pc (cold boot) if so try without xmp/docp/expo

Leea Annukka Mar 21 @ 1:34am

It goes away very randomly. Sometimes when I restart the computer, sometimes when I reconnect the keyboard again manually.
Then it works for a while and suddenly stops.

Some days ago I reinstalled Windows and now there are some things different. Like key symbols on the hard drive icons, caused by BitLocker, I think. And in the task manager are Antimalware Services active, which I can't shut down. I don't know, if that's important to know...

Randomly, when my keyboard starts to mock around, my mouse does too. Then it's like I'd press the shift key. Oh, and the mouse scroll stops working too...

I don't know what to do. Maybe a new keyboard and mouse? But maybe they're innocent and the problem stays. :/

Alice Liddell Mar 21 @ 4:55am

If you can locate the USB ports for those things, you could check into the driver details for faults, long ago I had issues, maybe it's why I tend to SFC scan quite a bit as I found Windows corrupts itself even when not updating anything but by any means, this is a software driver issue which normally points to the Generic PNP, the solution was too long ago for me to remember (2018) and could be redundant for Win11; although, if using Win11, this could be a new can of worms.

What was the other issue before Win10 took the feature away which is present on Win11 had something to do with Memory Integrity and every time I turned it on then plugged in my older MIDI device the system would whack out on me and at times pushed a restart loop from cold boot until the device was disconnected.

Last edited by Alice Liddell; Mar 21 @ 4:58am

Leea Annukka Mar 21 @ 8:10am

Mhmm...
In the windows settings for keyboards is the keyboard listed with driver error. But i can't do anything. And the keyboard connects and disconnect in a loop.

Even the on-screen keyboard doesn't work properly when the keyboard goes crazy.

And yes, i have Windows 11.
How can i update the drivers? There's not such an option in my device settings or manager.

Edit: there is an option with right click and search for updates in the device manager. But it says, that the drivers are up to date.

Last edited by Leea Annukka; Mar 21 @ 8:13am

_I_ Mar 21 @ 8:19am

never use window update for drivers
it always grabs generic, never specific for the mobo and others stuff

get the mobo chipset/usb/lan/audio drivers from the mobo mfg site
older and correct is always better than the latest generic driver

Leea Annukka Mar 21 @ 8:29am

Could that cause my problems?
Because of the reset of my windows.
Where can i find my mobo specs?

_I_ Mar 21 @ 8:53am

post a cpuz validation link
http://www.cpuid.com/softwares/cpu-z.html
cpuz -> validate button -> submit button
it will open a browser, copy the url (address) and paste it here

Leea Annukka Mar 21 @ 9:05am

https://valid.x86.fr/ycqik4

I hope it helps.

Alice Liddell Mar 21 @ 9:39am

DISM and SFC then restart if it finds issues and fixes them.

Sometimes, I will run SFC first because if that fails, then I use DISM to fix SFC, now if DISM were to fail at fixing SFC, this is a whole other can of worms.

Some people will suggest DISM first then SFC but now you don't know if DISM even helped solve SFC issues.

If the driver has failed, and it is a PNP keyboard (plug n' play), then those drivers are located already on the Windows OS in the backup driver folder within 'Device Manager', manual update but you need to know the specific version.

As for devices with specific drivers, you will get that from wherever and updating the Chipset Drivers' could be a plausible solution IF you are using AMD Ryzen.

AMD Ryzen Drivers - https://www.amd.com/en/support/download/drivers.html

The Win11 especially update 24H2 really is not so great in itself as I mainly use Win10 (why mess with the best stable OS right? Only took me 6 months to stabilize it.

Now if I remember, the keyboard I was using on the older PC, I had to use the USB ports in the front/top instead of the back and then out of nowhere vice-versa, if USB applicable.

If it is Bluetooth, much easier solution.

Last edited by Alice Liddell; Mar 21 @ 9:50am

_I_ Mar 21 @ 11:39am

hp makes their own custom boards
get the drivers from them, but not software

https://support.hp.com/us-en/drivers/desktops

i hate hp/dell/aliendell
they take a good cpu, and pair it in a board that cant even run it at its rated spec

this is the board
https://i.ebayimg.com/images/g/GPkAAOSw5aVjWkLC/s-l1600.webp
it cant even run a 60w cpu without throttling, vrm is 3+1+1, no heatsinks
it depends on the cpu cooler to cool the vrms mosfets

you cant upgrade just the board, since its not standard atx case or psu

when it was new, it would been worth the $150-200 to put it in a standard atx case/mobo/psu and get a better ram kit for it

Last edited by _I_; Mar 21 @ 11:56am

#10

uuuuu Mar 21 @ 3:28pm

kjnhhj

#11

Leea Annukka Mar 21 @ 11:47pm

@ Alice Liddell

I checked with SFC and DISM and both say everything's good.
And I have a pnp keyboard, a Logitech K120.

@ _I_

There are many drivers suggested, so I didn't know which to take. I let HP check my system and they also say there's nothing to do.
Well, my whole pc is like five years old.
You think it's a hardware problem, not related to the input devices?

What I don't get is, why the error only occurs when using specific software like Steam or Microsoft Edge. I don't use Outlook Express but I detected that it's causing the same problems.
Also: why does it works sometimes and then not? It can work in Steam, but then I change the users or restart it and the problem starts again.

#12