really need help with faulting rundll32.exe

[Roland19vv]

ok so i keep getting this error Description
Faulting application name: rundll32.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe06d7363
Fault offset: 0x0000c42d
Faulting process id: 0x7d30
Faulting application start time: 0x01d02276bf99f5a3
Faulting application path: C:\Windows\SysWOW64\rundll32.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: fe9bc4eb-8e69-11e4-b6a8-3085a997493f

and this error
Description
Faulting Application Path: C:\Windows\SysWOW64\rundll32.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: rundll32.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc637
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18409
Fault Module Timestamp: 53159a86
Exception Code: e06d7363
Exception Offset: 0000c42d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: a0d9
Additional Information 2: a0d9a83751e566fc2e67f2ec301545c7
Additional Information 3: 2abe
Additional Information 4: 2abed024a24241a2037f8193feb84266

Extra information about the problem
Bucket ID: 246239699
along with my games keep auto minimizing every 5 min. and its driving me batty. ive looed onine , ive reinstaled my vid drivers ive done a clean boot, ive done a sfc /scannow. ive done like 5 other things i cant even remeber what they were oh i talked to some ♥♥♥♥♥♥ at mircsoft who told me he cant fix 3rd party apps lol how do you work for them and not know its a vital windwos system. anyways someone please!!!!!! HELP

[Bad 💀 Motha]

Start up in Safe Mode w/ Command Prompt and run SFC /SCANNOW

[Roland19vv]

ive done that .

it did not help

[Azza ☠]

The "rundll32.exe" isn't your problem, that's what Windows uses to run services with, it's calling something else which inturn is trying to access your "KERNELBASE.dll" - a core component of Windows.

Therefore as mentioned above the SFC /SCANNOW will scan and repair your Windows system files from corruption, if that's the case.

However, another possibility is a virus infection, trying to rootkit your Windows OS. Windows will be attempting to security block it's access which inturn causes the crashing to occur. A malicious application or virus is trying to access the Kernel core of Windows.

It might not be malicious, which in that case, could be your graphic card drivers, encryption software, anti-virus scanner, video codex, or similar drivers which also attempt to access the Windows core. Even faulty hardware or their device drivers.

You should be able to see a "LoadedModule" path - this should point you directly to it.

Start > Run > Type "Event Viewer" without the quotes and select it from the list.

Under Event Viewer (Local) > Custom Views > Administrative Events

Look for any red errors and find their root causes (Faulting module path). It should provide you information as you provided in the crash log, but hopefully some additional details.

Scan your PC with something like Spybot to ensure it's clean of malware:
http://www.safer-networking.org/mirrors/

Those should be your two starting points.

[Bad 💀 Motha]

Spybot S&D 2.xx is very good; but I'd also suggest a few Malwarebytes.org tools.

Such as these:
Malwarebytes Anti-Malware[www.malwarebytes.org] < Don't click to activate the 14-day Trial during install. That is optional and if needed u can activate that at a later time.

Malwarebytes Anti-Exploit[downloads.malwarebytes.org]

Malwarebytes Anti-Rootkit [downloads.malwarebytes.org]

[Roland19vv]

Originally posted by Azza ☠:

The "rundll32.exe" isn't your problem, that's what Windows uses to run services with, it's calling something else which inturn is trying to access your "KERNELBASE.dll" - a core component of Windows.

Therefore as mentioned above the SFC /SCANNOW will scan and repair your Windows system files from corruption, if that's the case.

However, another possibility is a virus infection, trying to rootkit your Windows OS. Windows will be attempting to security block it's access which inturn causes the crashing to occur. A malicious application or virus is trying to access the Kernel core of Windows.

It might not be malicious, which in that case, could be your graphic card drivers, encryption software, anti-virus scanner, video codex, or similar drivers which also attempt to access the Windows core. Even faulty hardware or their device drivers.

You should be able to see a "LoadedModule" path - this should point you directly to it.

Start > Run > Type "Event Viewer" without the quotes and select it from the list.

Under Event Viewer (Local) > Custom Views > Administrative Events

Look for any red errors and find their root causes (Faulting module path). It should provide you information as you provided in the crash log, but hopefully some additional details.

Scan your PC with something like Spybot to ensure it's clean of malware:
http://www.safer-networking.org/mirrors/

Those should be your two starting points.

I went to event viewer and it just says the same thing I posted. Vaulting module path .
c:\Win\syswow64\KERNELBASE.dll. over and over again. I Have Kaspersky anti-virus and iobit and both say my pc is clean. Is there anything other than a Windows reinstall I can do ?

[FluffyPinkDecoyBunny]

Have your ran a chkdsk?

I've seen windows have issues with files on bad sectors - windows will load but you get constant errors.

[rotNdude]

I would see if there is any background app that may be causing the problem.

http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html

[Azza ☠]

Type CMD on Search
Left click and Run as Administrator (I know it was mentioned about, but just make sure it's run under an admin-elevated command prompt)
Type "SFC /scannow" (without the quotes)

If that doesn't repair, do all these command (in order / also under the admin command prompt):

Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth

It will grab an online image of your Windows from Microsoft to compare/repair yours. It might save you a reinstall.

- scanning might take a while, give it time to complete

ps: Also "c:\Win\syswow64\KERNELBASE.dll" you just typed shorthand right? It's under your Windows folder directory in the correct location?

Make sure there's one active real-time background scanner (Kaspersky), make sure the other(s) are on manual scan only.

Start > Run > Type "Msconfig" and select from the list, under the Startup tab what background applications do you have running on Windows start? As mentioned above, something might be conflicting in startup or a background service.

[Roland19vv]

Originally posted by Azza ☠:

Type CMD on Search
Left click and Run as Administrator (I know it was mentioned about, but just make sure it's run under an admin-elevated command prompt)
Type "SFC /scannow" (without the quotes)

If that doesn't repair, do all these command (in order / also under the admin command prompt):

Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth

It will grab an online image of your Windows from Microsoft to compare/repair yours. It might save you a reinstall.

- scanning might take a while, give it time to complete

ps: Also "c:\Win\syswow64\KERNELBASE.dll" you just typed shorthand right? It's under your Windows folder directory in the correct location?

Make sure there's one active real-time background scanner (Kaspersky), make sure the other(s) are on manual scan only.

Start > Run > Type "Msconfig" and select from the list, under the Startup tab what background applications do you have running on Windows start? As mentioned above, something might be conflicting in startup or a background service.

I'm going to give the check image a try hopefully that works. Also what do you mean by short hand that's exactly how it is in the event viewer. Also thank you for trying to help me out

[Azza ☠]

Originally posted by Roland19vv:

I'm going to give the check image a try hopefully that works. Also what do you mean by short hand that's exactly how it is in the event viewer. Also thank you for trying to help me out

Is your Windows location:
C:\Windows\
or
C:\Win\

If it's location is default ( C:\Windows ), then do you also have a folder called ( C:\Win )? You understand what I'm getting at here? It's not the default windows location, which might be fine if your changed it during installation. However, just make sure it's not a fake file injected in, corrupted registry, or some application looking for it in the wrong place.

[Roland19vv]

ok i see its in the windows folder in a sub folder called syswow64 also only the middle command worked for me the dirst one and third one say unknow commmand

[Azza ☠]

Did you get 'No component store corruption detected' from that?

You will get the logs for that Dism command here:
C:\Windows\Logs\CBS\CBS.log
C:\Windows\Logs\DISM\dism.log

Are you using Win 7 or Win 8.1?

[Roland19vv]

i got error 87
win7

[Roland19vv]

Soo I think that the spybot tool worked . I haven't gotten rid of the error but . After using the immunisation tool my games no longer minimizes on its own. There must be some viruse or Trojan that none of the antivirus can detect. But that the immunizer can block

[Bad 💀 Motha]

I would reboot and launch Windows via Safe Mode
Then run Spybot and Malwarebytes scans.
Re-immunize while in Safe Mode w/ Spybot incase it missed adding a registry entiry it otherwise might not have been able too.