Internet doesn't work, only skype and steam

[Chimmi]

So a few days ago my internet was working perfectly, I didn't have any problems, but yesterday I tried searching something on google and it didn't work, skype was online normally and I could talk with my friend, and steam shows up as if i were online but the store, community, and everything else but the library doesn't work, spotify (for pc) also works like normal, I can listen to (non saved) music. But all the other things don't work at all. My phone also works perfectly fine, it's just my pc. The only app I downloaded recently is curse voice and even after it worked normally, and recently this guy accidently cut the internet cable that went from my router to the main modem/router, and we had to replace the piece that goes at the end of the cable that connects to the router (don't know it's name). and it still worked fine, it was the next day that failed. That's all I know, help would be amazing.

[Bad 💀 Motha]

Most likely a malicious infection; perhaps just a certain browser.

Have u tried another web browser and going to Google.com or perhaps other well known site that doesn't usually run into major delays via down-times. Such as SpeedTest.net ?

Install, Update, Run scans with Malwarebytes.

Some malicious software may apply IE Server Proxy; which then may effect mostly all your Internet from working properly.

Check it and/or Reset it to default.
https://support.microsoft.com/en-us/kb/2289942
It should have none; and LAN Auto Detect should be off in IE.

[Chimmi]

Originally posted by Bad-Motha:

Most likely a malicious infection; perhaps just a certain browser.

Have u tried another web browser and going to Google.com or perhaps other well known site that doesn't usually run into major delays via down-times. Such as SpeedTest.net ?

Install, Update, Run scans with Malwarebytes.

Some malicious software may apply IE Server Proxy; which then may effect mostly all your Internet from working properly.

Check it and/or Reset it to default.
https://support.microsoft.com/en-us/kb/2289942
It should have none; and LAN Auto Detect should be off in IE.

I also forgot to mention that it's not just my router, I tried sharing internet from my phone and still didn't work, so it's a pc problem, and I have never used proxy servers on explorer, oh and speedtest.net didn't work

[chiefputsa☒lag]

run internet browsers without add-ons.
reset internet explorer to defaults, mozilla firefox without add-ons.
run in incognito mode/private browsing and reset.

maybe a website is the culprit or an ongoing/failed flash update is the culprit.

[Chimmi]

Originally posted by chiefputsa:

run internet browsers without add-ons.
reset internet explorer to defaults, mozilla firefox without add-ons.
run in incognito mode/private browsing and reset.

maybe a website is the culprit or an ongoing/failed flash update is the culprit.

No no aaand no :/

[FluffyPinkDecoyBunny]

Seems odd only "some" things work for internet connectivity. Basic troubleshooting should be done before you start jumping through hoops on harder possible fixes.

Out of morbid curiosity, can you ping a website or get a successful nslookup to work from the command prompt? How about an ipconfig/all?

If you're not familiar with the command prompt or how to access it, it's pretty simple. Hopefully you're on Win 7 (I'm not familiar with Win 8/8.1).

1) click start button
2) type in "cmd" (without quotes) in the search bar and choose the cmd.exe that shows up
3) in the command prompt window type in "ipconfig/all" (no quotes) and press Enter
- scroll up in the command window and look for the following entries:
a) DHCP Enabled - this should be YES
b) IPv4 Address - this should be something similar to 192.168.1.xxx. Please let us know what it shows up as
c) Default Gateway - this is the IP address of your router and it will probably be 192.168.1.1 or 192.168.2.1 (it should have a very close address to your IPv4)

4) If you have a good IPv4 that shows up as 192.168.xxx.xxx, then your next step is to run a nslookup and then a ping command in the command prompt

5) Try a nslookup command. In the command prompt window type in "nslookup www.google.com" (without quotes) and press Enter. Hopefully it lists off a handful of IP addresses for google.com
- if you do not get a list of IP addresses and your request fails, then you're not resolving DNS. If you do get a list of IP addresses, then run a ping command in step 6 just to verify you're able to talk to google.com

6) In the command prompt try to ping an easy web address, so you would type in: "ping www.google.com" (without quotes) and press Enter
- you should get back an answer that looks like "Reply from....."

If you made it this far and you still cannot get online, then it may be possible you have some kind of malicious software causing you issues. Hopefully this gets you going in the right direction to troubleshooting your issue.

[Chimmi]

Originally posted by FluffyPinkDecoyBunny:

Seems odd only "some" things work for internet connectivity. Basic troubleshooting should be done before you start jumping through hoops on harder possible fixes.

Out of morbid curiosity, can you ping a website or get a successful nslookup to work from the command prompt? How about an ipconfig/all?

If you're not familiar with the command prompt or how to access it, it's pretty simple. Hopefully you're on Win 7 (I'm not familiar with Win 8/8.1).

1) click start button
2) type in "cmd" (without quotes) in the search bar and choose the cmd.exe that shows up
3) in the command prompt window type in "ipconfig/all" (no quotes) and press Enter
- scroll up in the command window and look for the following entries:
a) DHCP Enabled - this should be YES
b) IPv4 Address - this should be something similar to 192.168.1.xxx. Please let us know what it shows up as
c) Default Gateway - this is the IP address of your router and it will probably be 192.168.1.1 or 192.168.2.1 (it should have a very close address to your IPv4)

4) If you have a good IPv4 that shows up as 192.168.xxx.xxx, then your next step is to run a nslookup and then a ping command in the command prompt

5) Try a nslookup command. In the command prompt window type in "nslookup www.google.com" (without quotes) and press Enter. Hopefully it lists off a handful of IP addresses for google.com
- if you do not get a list of IP addresses and your request fails, then you're not resolving DNS. If you do get a list of IP addresses, then run a ping command in step 6 just to verify you're able to talk to google.com

6) In the command prompt try to ping an easy web address, so you would type in: "ping www.google.com" (without quotes) and press Enter
- you should get back an answer that looks like "Reply from....."

If you made it this far and you still cannot get online, then it may be possible you have some kind of malicious software causing you issues. Hopefully this gets you going in the right direction to troubleshooting your issue.

DHCP is yes on all except:
Tunnel adapter local area connection*3:
Tunnel adapter isatap. <A1BDDC9D-335F-4C2A-AC11-5AEC2F2A767D>:
Tunnel adapter isatap.<EC1A9895-2A9F-4ABE-8A3D-E56F600CC6F9<:

My IPv4 address: 192.168.1.100<preferred>
And my default gateway is: 192.168.1.1

With the nslookup thing, it did give me the ping, but when i try typing it the response is that it gives me another set (if not the same) of ping addresses followed by the message
"DNS request timed out.
timeout was 2 seconds.
*** Request to www.google.com timed out"

This message repeats between 1 and 4 times

[Bad 💀 Motha]

http://www.sevenforums.com/browsers-mail/232083-i-can-access-internet-through-skype-steam-but-not-through-browsers.html

There is a quick test for this u can do. Please try before u go make a bunch of changes.
Create a new Windows User with Admin Rights.
Login to that, try launching Web Browser, like IE

[Chimmi]

Originally posted by Bad-Motha:

http://www.sevenforums.com/browsers-mail/232083-i-can-access-internet-through-skype-steam-but-not-through-browsers.html

There is a quick test for this u can do. Please try before u go make a bunch of changes.
Create a new Windows User with Admin Rights.
Login to that, try launching Web Browser, like IE

I just discovered that this problem is related to my antivirus, it appears that it is blocking something because internet works fine when i turn off avast. So i have that solved now, the new issue is, how do I fix it so that i can have avast on and internet working? I can't browse the internet without avast on. It could infect my pc

[Bad 💀 Motha]

Yea, it's junk, uninstall Avast. Get a good AV

[Chimmi]

Originally posted by Bad-Motha:

Yea, it's junk, uninstall Avast. Get a good AV

Good? Avast is great or so I think, which one would you recommend?

[FluffyPinkDecoyBunny]

You shouldn't need anything fancy that costs money for an AV. I use MSE - though it's not the best out there, it covers my needs just fine.

Are you using a paid version of Avast or a free version? The paid version has it's own firewall that is automatically enabled when installed and I've sometimes have seen it get re-enabled after updates. If you are using the paid version of Avast, try disabling the firewall aspect of the software and see if that fixes your problem.

If you're using the free version, maybe look into other free antivirus - you can look here for compairson reviews of free AV[www.pcmag.com]

[rotNdude]

Originally posted by chimicherrychanga:

recently this guy accidently cut the internet cable that went from my router to the main modem/router, and we had to replace the piece that goes at the end of the cable that connects to the router (don't know it's name). and it still worked fine, it was the next day that failed.

I would try a different Ethernet cable.

[nXane]

i love avira better over avast , its design is really slick too compared to competition and only using 16mb of mem in the background . I haven't ran into such issue with it since migrating to it.

[Chimmi]

Problem solved!!!! it was something with the AV, after I disabled it , the AV uptdated it's self then i restarted the pc, afterwards I did a whole system scan and then i turned it back on. The internet is now working normally again. Thanks to everyone for their help.

[GLO BOY GOAT]

my friend has the same problem