A problem with my my HP-Deskjet 3520 printer!
I have bought the printer last night, but it does not connect to my PC. So, when I put the USB cable, my PC does recognise it, but when I try to set it up through the CD, it keeps saying: Please, connect the printer to your PC with the USB cable. It's already connected though.
I tried it with my old PC running on XP OS, and it worked well :/. I bought this printer so I can use it on my Windows 7; 64 bit OS. The printer does actually support Windows 7; 64 bit.
I tried lots of things last night, but none worked. Please, can you help? I have lots of researchers to submit to my collage in 48 hours, and I have no idea what to do now....

In case you need my specs:

OS: Windows7; 64 Bit.
CPU: Intel i7 4770
GPU: AMD RADEON SAPPHIRE HD 7970 6 GBs, overclocked edition.
Ram: 16 Gigabytes (2x8)
Motherboard: GigaByte Z87-D3HP
PSU: Coolmax (80 plus gold) 1000 W
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Showing 1-10 of 10 comments
chiefputsa☒lag Oct 24, 2014 @ 3:33am 
when installing printer drivers, do not connect printer cable until told to do so.

first install printer drivers.
when prompted, turn on printer and connect printer cable from it to usb port of pc.
Originally posted by chiefputsa:
when installing printer drivers, do not connect printer cable until told to do so.

first install printer drivers.
when prompted, turn on printer and connect printer cable from it to usb port of pc.

That did not work out either. On the XP system, once the printer is connected, a notification pop-up appears, saying: HP-Deskjet 3530 is ready. However, that never happens on this PC with the Win7; 64 bit. I tried connecting it to every USB port I have, it just never works, yet If I look through the USB ports/hubs, I see it connected.

Silicon Vampire Oct 24, 2014 @ 11:48am 
If the drivers were installed in the wrong order, you will have to unplug the printer, completely remove the driver s and start again.
Last edited by Silicon Vampire; Oct 24, 2014 @ 11:48am
Originally posted by Silicon Vampire:
If the drivers were installed in the wrong order, you will have to unplug the printer, completely remove the driver s and start again.

Can you teach me how to?
_I_ Oct 24, 2014 @ 12:27pm 
with hp printers, install the drivers first, then plug in the printer when it asks
else windows will try to install an old obsolite driver, and the hp driver does not remove it
Originally posted by _I_:
with hp printers, install the drivers first, then plug in the printer when it asks
else windows will try to install an old obsolite driver, and the hp driver does not remove it

So, what am I supposed to do now? How can I un-install the drivers?
chiefputsa☒lag Oct 24, 2014 @ 12:55pm 
uninstall the drivers by going into add/remove programs, click hp 3520 printer, click uninstall, and reboot computer.
then do:
when installing printer drivers, do not connect printer cable until told to do so.

first install printer drivers.
when prompted, turn on printer and connect printer cable from it to usb port of pc.
_I_ Oct 24, 2014 @ 12:58pm 
turn off windows driver updates
# Open the Control Panel
# Select System and Maintenance
# Select System
# Now click Advanced system settings in the left-hand panel (if the UAC is turned on, click Continue to proceed)
# Next, click the Hardware tab
# Click the Windows Update Driver Settings button
# Click Never check for drivers when i connect a device

with the printer plugged in, go to control panel -> printers
uninstall the driver from there

go to control panel -> programs
uninstall the hp software

unplug the printer

reboot

download the latest driver from hp
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5162506&

install the driver
plug in the printer when it asks for you to
Originally posted by chiefputsa:
uninstall the drivers by going into add/remove programs, click hp 3520 printer, click uninstall, and reboot computer.
then do:
when installing printer drivers, do not connect printer cable until told to do so.

first install printer drivers.
when prompted, turn on printer and connect printer cable from it to usb port of pc.


Originally posted by _I_:
turn off windows driver updates
# Open the Control Panel
# Select System and Maintenance
# Select System
# Now click Advanced system settings in the left-hand panel (if the UAC is turned on, click Continue to proceed)
# Next, click the Hardware tab
# Click the Windows Update Driver Settings button
# Click Never check for drivers when i connect a device

with the printer plugged in, go to control panel -> printers
uninstall the driver from there

go to control panel -> programs
uninstall the hp software

unplug the printer

reboot

download the latest driver from hp
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5162506&

install the driver
plug in the printer when it asks for you to


Al-right, I'll do that as soon as possible, and I'll update what happens on here.
Incidentally... I actually solved the problem whilst following your directions. I saw that a printer that I never used or even put was set as default. It was named as OneNote.. - something -. Anyway, I removed it, and set the new printer as the default one. Now, everything is working!
Printed all my researches and homeworks!
Thanks guys :).
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Date Posted: Oct 24, 2014 @ 2:39am
Posts: 10