Got a Blue Screen, not sure why.

[PunkSteve]

Hi to all

I got a Blue Screen yesterday & today. I'm very worried about it. I don't know why it has happened, but if anyone can help it would be much appreciated.

Here is the Blue Screen Info from yesterday:

Source
Windows

Summary
Shut down unexpectedly

Date
‎7/‎03/‎2015 8:48 PM

Status
More data required

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Files that help describe the problem
030715-4305-01.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800FBAADBB
BCP3: FFFFF88004A61228
BCP4: FFFFF88004A60A80
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Here is the Blue Screen Info from today:

Source
Windows

Summary
Shut down unexpectedly

Date
‎8/‎03/‎2015 2:43 PM

Status
More data required

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Files that help describe the problem
030815-4758-01.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8010F2A028
BCP3: 00000000FF800000
BCP4: 0000000000000124
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Thanks in advance for any & all help

[Bad 💀 Motha]

Make sure all Drivers are up-to-date, as well as Windows Updates.
It's either a Driver error or bad RAM.
You can check your RAM with http://www.memtest.org

[PunkSteve]

I did the Windows Memory Diagnostic, & it said that i have no memory errors.

I think u might be right about the drivers though. It only happened after i installed the driver for the AMDA00 Interface.
I had a unknown device in Device Manager, so i put my motherboard disc in & went to the Unknown Device , Right-Clicked to open properties, clicked the Driver tab, clicked Update Driver, & chose Browse my computer.
The Device Manager says it's working properly though, so i'm quite confused.

[PunkSteve]

Its an Asus driver. The hardware id. is ACPI\PNP0A0A.
Only my GPU is AMD (Gigabyte R9 270X 2GB). My CPU is Intel (i7 4770K).
I checked Windows for updates & it says no updates.
I have now updated my GPU Drivers.
Hopefully that will solve the problem.

Age of Wonders 3 has now stopped working. I get the launcher but then when i click play nothing happens, & then Steam sync's as if i've stopped playing.

Looked around a bit, & maybe i have DirectX problems ?? :(
I tried to run the Dx Installer but it gives an error & won't install.

Should i just re-install Windows & start again ? I only just did a clean install maybe 2weeks ago at the most, because i got a new 500GB SSD. So i'm not keen to have to do it again, especially because of too many writes. It says in Samsung Magician that i've written 0.66TB but isn't that 600GB. I've only got 27GB of used space & 47GB for overprovisioning.

As you can tell, i might be in over my head. I'm not really sure why i've been having these problems.

[Bad 💀 Motha]

Just go back a bit, use System Restore if u have to.

I don't know what that "AMD" device was, but since u have Intel CPU then u do not have AMD Motherboard Chipset.

Ensure u update the following:
- Windows Updates (the optional ones too that are for the OS critical parts)

- Intel Chipset Drivers from http://www.intel.com/p/en_US/support/detect

- AMD GPU Drivers 14.12 from http://support.amd.com/en-us/download/desktop?os=Windows+8.1+-+64

- DirectX Runtimes (Full Redist Package June 2010)
- Visual C++ Runtimes (2005, 2008, 2010, 2012, 2013; both x86 and x64 versions of each)
- dot-NET Framework 4.5xx

Any troubled Steam games, go to Properties for it in Steam Library > Properties > Local Files > Verify

When u run installers, ensure u are running as an Admin when doing so.

Verify the OS Core/Kernel Files using Command Prompt (as an Admin) and running SFC /SCANNOW

Verify your Drive(s) using Command Prompt (as an Admin) and running CHKDSK /F

Monitor your temps for CPU & GPU and ensure they are within safe limits. As an overheating GPU could easily result in BSoD but then the blue screen error may point to a Driver Fault, due in part to the overheat, causing the GPU Driver to then fail, stop responding.

[PunkSteve]

I tried to run the Direct X installer but got an error, i'll try doing it as admin.

[Bad 💀 Motha]

If u are not running as Admin when u install stuff, that is your issue here.
That is what "Admin" is for.

If that DX Installer fails, download it here.
http://www.microsoft.com/en-us/download/details.aspx?id=8109

Also make sure u have installed "Platform Update (KB2670838)" via Windows Updates.
http://www.microsoft.com/en-us/download/details.aspx?id=36805

[PunkSteve]

OK, i just did sfc /scannow & got no integrity violations.
I also ran the DxDiag & DxDiag64 & got no errors in both.

Just checked & i already have "Platform Update (KB2670838)" installed.
I'll try the DX Installer again.