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the ryzen 5 5500 should be able to handle cities skylines but the gpu may have trouble and you did not mention how much ram you have...
https://www.youtube.com/watch?v=vMonY2s8Xq4
could you do a benchmark run like userbenchmark or passmark and post the result here?
just to see if your setup runs normally...
6500 XT is weaker then RX 580 and GTX 1060 that are almost ten years old entry level gaming cards, not even mentioning something more modern.
https://www.youtube.com/watch?v=nhSA9PR_y4M
indeed...
if you are under 2 hours click on the game in the steam library then look for the support text click it then click the refund option
You'd have been better off asking in the Cities Skylines 2 forum, BUT, had you read that first i'm almost certain you'd have saved your cash.
You'd have been better off picking up CS 1 instead, especially on such a..... low end machine. That's not trying to be nasty here, but it's just not that great, and certainly not enough for CS 2.
It sadly doesn't "Meet the specs". The card barely meets minimum requirements (and im scraping the barrel there. It's virtually on the line between "can run" and "won't run")
Since the rest of the machine is probably equally ancient, i doubt it could take an upgrade to the graphics card either. A card of the required level you'd need for the game to run "ok", would most likely cost more than this entire PC just cost you.
i'd seriously suggest you get a refund for the game, unless you plan on throwing 3k/4k+ (and probably more) on a new machine in the very near future.
With your current specs for competitive type games i suggest using a gaming resolution of 1600x900 or at the worst 720p resolution to maximise frame rates.
That alone can be a big performance boost.
Lots and lots of other games you can happily enjoy though, even at high settings, including Cities Skylines 1 and the wealth of DLC and mods it has to offer. I would stick to 1080p gaming for most stuff. You'll need to drop settings and rely on lower resolutions and upscaling technology for the absolute newest and most demanding stuff. Your VRAM is probably what's holding you back the most there. Technically speaking, that GPU can do raytracing. I wouldn't try and turn it on when you have the option, but you'll be able to play games where it's required, like Indiana Jones.
Skylines 2 unfortunately even brings the highest-end NASA computer to it's knees, and Paradox seems to be treating it as a lost cause, so I wouldn't expect that to improve any time soon.
It's a nice machine! Just dial things in for it's capabilities and you'll have a lot of fun with it.
Cities Skylines 2 is notoriously unoptimized and has run like garbage even on good machines since launch. It's just a poorly programmed game.
I would request a refund if you haven't already passed your 2 hour limit.