Turtle Beach z22 Mic not sounding clear(Mac)

[Panhead]

I followed all the instructions and I have multiple issues. The main one is that the microphone quality is horrible. I have submitted a support ticket to turtle beach but I don't feel like waiting till monday. Has anybody had similiar issues with this type of headset?

[TheMightyBuffalo]

Yup, same problem just now and this is the second one I've received from them.

[Panhead]

i forgot about this thread and I found a fix

If you have a 2013 mac or any usb 3.0 port (i think any) then you need to buy a usb 2.0 hub and connect the headset to that. the reason is because they are not compatible (software wise) with usb 3.0 but connecting it to a 2.0 hub will fix it. Does not have to be powered

[Bad 💀 Motha]

If all the Mac has is USB 3.0 ports then a USB 2.0 hub won't help, as it would still be all running off of a USB 3.0 port.

USB 3.0 ports are backwards compatible by default (might require the USB 3.0 driver to be present/installed) As far as what spec a Headset/Mic will use will be based on what it was designed to use, which is most likely USB 1.1/2.0, but again shouldn't be an issue on 3.0, just won't run at that speed/spec unless designed to.

The amp has alot of controls so I would start there. Do a test with the Mic set to High (via the switch on the amp side) and then change to Low and compare your results. Then in MacOS, try changing the Mic Input Level up/down and compare clarity/results.

[Panhead]

well all i know is that i used a usb 2.0 hub and it works like a charm
Some mics are not compatible with 3.0 look up "blue yetti usb 3.0" and you will se loads of problems. I am telling you though that it will work with a usb hub. Because I needed one for it to work. I tried it on a friends mac that uses 3.0 and it still didnt work. used it with a olde rmac on 2.0, works fine.

It simply is not compatible with usb 3.0

[Bad 💀 Motha]

Ok well thanx for that info. Seems really odd but if u say so after all that trouble-shooting I guess I'll have to go with what you're saying. At least USB 2.0 hubs are quite small now and very inexpensive.

[Panhead]

you can buy the on amazon for cheap. I recomend going to best buy or walmart and trying it out. if it wont work then return it. Im just saying it worked for me.