RX580 crashed in games that needs GPU accelerations

[Jack]

So I am running out of ideas, I got a 2nd hand PC from someone, specs is as follows, Ryzen 5 3600, 16G Ram, Mini-ATX motherboard, 1 SSD, RX580 graphic card, 550W PSU. All software is up to date with latest AMD Radeon drivers, all windows update is up to date, all drivers for all other hardware is also to the latest version.

I tried to play at last 2 games, The Outer World and Rage 2, the game starts fine, but upon finishing loading screen the monitor would just go dark and loses signal from the video card, as I can see message from monitor that HDMI 1 is not connected.

However I can still hear the sound of game in my speaker running fine, Tapping out of the game does nothing, so I need to restart my computer.

Oh and the card works fine when just browing and youtube, so I am thinking it is obvious the problem is with when the card needs GPU acceleration.

HOWEVER, I actually downloaded Superposition Benchmark software and it runs absolutely no problem, I had it on 1080p with high setting and was getting 40-50fps framerate and everything works.

Can anyone offer any suggestions

[GOD RAYS ON ULTRA™]

Sounds like unstable bios settings to me. Like an unsafe overclock. Perhaps the PC was setup this way in an effort to give you the fastest experience. The person that gave it to you, ask them if they overclocked it somewhere. Or the GPU may be overclocked. You just have to check.

The other thing that causes issues like this is unfavorable RAM configuration. For example, you're running with ram that wasn't made by the same manufacturing process and possesses different silicon and tolerances at that level. Timings and voltage won't matter here because of the difference in tolerances. Your computer may even run worse because of this, despite having more RAM because it won't be as fast or stable.

So there's two things I would do here:
- make sure I'm not overclocked
- check the ram how it's configured. It should be configured for dual channel operation and same silicon.

Originally posted by Jack:

So I am running out of ideas, I got a 2nd hand PC from someone, specs is as follows, Ryzen 5 3600, 16G Ram, Mini-ATX motherboard, 1 SSD, RX580 graphic card, 550W PSU. All software is up to date with latest AMD Radeon drivers, all windows update is up to date, all drivers for all other hardware is also to the latest version.

You also want to check for bios update as those often have stability fixes and improvements.

[Illusion of Progress]

Check for logs in Event Viewer.

Right click start button > Event Viewer

Look under critical and error logs and/or for logs around the times these crashes happen.

Saying it's stable in one thing but not ion another thing does nothing to change the fact it is unstable. A PC is only stable until it is not. And you've come across a consistent scenario where it's not. Sometimes a PC is stable entirely in games but not at idle or other light tasks. That's how it can go sometimes. Software isn't a neat gradient of less demanding to more demanding where if it stays stable at one point then it's stable at all below it. Unfortunately it doesn't work that easily.

Your graphics card drivers sound like they are crashing, either because they themselves are, or because the graphics card itself is faulty as you stated.

Check the logs and see what (if anything) Windows is logging for that moment. It may remove any guess work.