Unreal Engine 4 Games problem :: Hardware and Operating Systems

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LonerD Oct 14, 2021 @ 6:01pm

Unreal Engine 4 Games problem

Problem:
Some (not all) Unreal Engine 4 games don't work.

Crash at start (even before game load).
https://store.steampowered.com/app/588120/Capsa/

Demo and full game - the same - crash at start (even before game load).
https://store.steampowered.com/app/813630/Supraland/

Game starts, but crashes after 20-30 seconds
https://store.steampowered.com/app/568470/Waking_the_Glares__Chapters_I_and_II/

Logs for Capsa:
Windows Events

Faulting application name: CapsaClient-Win64-Shipping.exe, version: 4.21.2.0, time stamp: 0x5f3779f7 Faulting module name: CapsaClient-Win64-Shipping.exe, version: 4.21.2.0, time stamp: 0x5f3779f7 Exception code: 0xc0000005 Fault offset: 0x0000000000063963 Faulting process id: 0x594c Faulting application start time: 0x01d7c15e559cfcfc Faulting application path: E:\SteamLibrary\steamapps\common\Capsa\Capsa\Binaries\Win64\CapsaClient-Win64-Shipping.exe Faulting module path: E:\SteamLibrary\steamapps\common\Capsa\Capsa\Binaries\Win64\CapsaClient-Win64-Shipping.exe Report Id: f1de38c8-db41-4045-b59a-d2b27480e7b5 Faulting package full name: Faulting package-relative application ID:

Fault bucket 1657059268222782477, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Waking_The_Glares-Win64-Shipping.exe P2: 4.15.0.0 P3: 58cd46f0 P4: Waking_The_Glares-Win64-Shipping.exe P5: 4.15.0.0 P6: 58cd46f0 P7: c0000005 P8: 000000000005e563 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDFFF.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE109.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE11A.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE11A.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE12A.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Waking_The_Glare_e22f9acb35c0e11dc1977c3e8f07a698e336c4a_6983fdeb_c59ccada-23fb-4691-99e5-f4d44367ad5b Analysis symbol: Rechecking for solution: 0 Report Id: 282e57a7-39ec-4ae1-ba3e-3f5ebacfe7e7 Report Status: 268435456 Hashed bucket: c9dfd70fccb49166a6ff0e9ffe300c0d Cab Guid: 0

Report.wer

Version=1 EventType=APPCRASH EventTime=132787324979518334 ReportType=2 Consent=1 UploadTime=132787324982132518 ReportStatus=268435456 ReportIdentifier=8df42a59-fbe6-4381-84cd-6d12cb50a5bd IntegratorReportIdentifier=f1de38c8-db41-4045-b59a-d2b27480e7b5 Wow64Host=34404 NsAppName=CapsaClient-Win64-Shipping.exe OriginalFilename=CapsaClient-Win64-Shipping.exe AppSessionGuid=0000594c-0001-006d-fcfc-9c555ec1d701 TargetAppId=W:00061abf7c4b14ff1d980545554c5d34dc7c00000904!0000f149e511c96c3d4ec763f14e24c83cf8c838ff83!CapsaClient-Win64-Shipping.exe TargetAppVer=2020//08//15:06:00:23!38c2274!CapsaClient-Win64-Shipping.exe BootId=4294967295 TargetAsId=3097 IsFatal=1 EtwNonCollectReason=4 Response.BucketId=44f9413b52bcbb934cf5aa8eaa238fc1 Response.BucketTable=4 Response.LegacyBucketId=2086761532072628161 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=CapsaClient-Win64-Shipping.exe Sig[1].Name=Application Version Sig[1].Value=4.21.2.0 Sig[2].Name=Application Timestamp Sig[2].Value=5f3779f7 Sig[3].Name=Fault Module Name Sig[3].Value=CapsaClient-Win64-Shipping.exe Sig[4].Name=Fault Module Version Sig[4].Value=4.21.2.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=5f3779f7 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=0000000000063963 DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.19043.2.0.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=820c DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=820c215f6e05a5face30ab50e7b551a5 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=6500 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=650004a95e3ccff64f8f9534ffcf0a4b UI[2]=E:\SteamLibrary\steamapps\common\Capsa\Capsa\Binaries\Win64\CapsaClient-Win64-Shipping.exe LoadedModule[0]=E:\SteamLibrary\steamapps\common\Capsa\Capsa\Binaries\Win64\CapsaClient-Win64-Shipping.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll LoadedModule[5]=C:\Windows\System32\WS2_32.dll LoadedModule[6]=C:\Windows\System32\RPCRT4.dll LoadedModule[7]=C:\Windows\System32\USER32.dll LoadedModule[8]=C:\Windows\System32\win32u.dll LoadedModule[9]=C:\Windows\System32\GDI32.dll LoadedModule[10]=C:\Windows\System32\gdi32full.dll LoadedModule[11]=C:\Windows\System32\msvcp_win.dll LoadedModule[12]=C:\Windows\SYSTEM32\WINMM.dll LoadedModule[13]=C:\Windows\System32\ucrtbase.dll LoadedModule[14]=C:\Windows\SYSTEM32\dbghelp.dll LoadedModule[15]=C:\Windows\System32\msvcrt.dll LoadedModule[16]=C:\Windows\System32\ADVAPI32.dll LoadedModule[17]=C:\Windows\System32\sechost.dll LoadedModule[18]=C:\Windows\System32\SHELL32.dll LoadedModule[19]=C:\Windows\System32\ole32.dll LoadedModule[20]=C:\Windows\System32\combase.dll LoadedModule[21]=C:\Windows\System32\OLEAUT32.dll LoadedModule[22]=C:\Windows\System32\SETUPAPI.dll LoadedModule[23]=C:\Windows\System32\cfgmgr32.dll LoadedModule[24]=C:\Windows\SYSTEM32\IPHLPAPI.DLL LoadedModule[25]=C:\Windows\System32\bcrypt.dll LoadedModule[26]=C:\Windows\System32\IMM32.dll LoadedModule[27]=C:\Windows\System32\CRYPT32.dll LoadedModule[28]=C:\Windows\SYSTEM32\dwmapi.dll LoadedModule[29]=C:\Windows\System32\WLDAP32.dll LoadedModule[30]=C:\Windows\SYSTEM32\DSOUND.dll LoadedModule[31]=C:\Windows\SYSTEM32\XINPUT1_3.dll LoadedModule[32]=C:\Windows\System32\Normaliz.dll LoadedModule[33]=C:\Windows\SYSTEM32\dxgi.dll LoadedModule[34]=C:\Windows\SYSTEM32\d3d9.dll LoadedModule[35]=C:\Windows\SYSTEM32\d3d11.dll LoadedModule[36]=C:\Windows\SYSTEM32\X3DAudio1_7.dll LoadedModule[37]=C:\Windows\SYSTEM32\XAPOFX1_5.dll LoadedModule[38]=C:\Windows\SYSTEM32\WINHTTP.dll LoadedModule[39]=C:\Windows\SYSTEM32\powrprof.dll LoadedModule[40]=C:\Windows\SYSTEM32\MSVCP140.dll LoadedModule[41]=C:\Windows\SYSTEM32\OPENGL32.dll LoadedModule[42]=C:\Windows\SYSTEM32\winmmbase.dll LoadedModule[43]=C:\Windows\SYSTEM32\VCRUNTIME140.dll LoadedModule[44]=C:\Windows\SYSTEM32\kernel.appcore.dll LoadedModule[45]=C:\Windows\SYSTEM32\windows.storage.dll LoadedModule[46]=C:\Windows\SYSTEM32\VCRUNTIME140_1.dll LoadedModule[47]=C:\Windows\SYSTEM32\GLU32.dll LoadedModule[48]=C:\Windows\SYSTEM32\dbgcore.DLL LoadedModule[49]=C:\Windows\SYSTEM32\Wldp.dll LoadedModule[50]=C:\Windows\SYSTEM32\UMPDC.dll LoadedModule[51]=C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll LoadedModule[52]=C:\Windows\System32\PSAPI.DLL LoadedModule[53]=C:\Windows\System32\bcryptPrimitives.dll LoadedModule[54]=C:\Windows\System32\SHCORE.dll LoadedModule[55]=C:\Windows\System32\shlwapi.dll LoadedModule[56]=C:\Windows\SYSTEM32\profapi.dll LoadedModule[57]=E:\SteamLibrary\steamapps\common\Capsa\Engine\Binaries\ThirdParty\NVIDIA\NVaftermath\Win64\GFSDK_Aftermath_Lib.x64.dll LoadedModule[58]=C:\Windows\SYSTEM32\SspiCli.dll LoadedModule[59]=C:\Windows\system32\uxtheme.dll LoadedModule[60]=E:\SteamLibrary\steamapps\common\Capsa\Engine\Binaries\ThirdParty\Steamworks\Steamv139\Win64\steam_api64.dll LoadedModule[61]=C:\Program Files (x86)\Steam\steamclient64.dll LoadedModule[62]=C:\Windows\System32\imagehlp.dll LoadedModule[63]=C:\Windows\SYSTEM32\VERSION.dll LoadedModule[64]=C:\Windows\SYSTEM32\Secur32.dll LoadedModule[65]=C:\Windows\SYSTEM32\MSWSOCK.dll LoadedModule[66]=C:\Program Files (x86)\Steam\tier0_s64.dll LoadedModule[67]=C:\Program Files (x86)\Steam\vstdlib_s64.dll LoadedModule[68]=C:\Windows\SYSTEM32\CRYPTBASE.DLL LoadedModule[69]=C:\Windows\System32\NSI.dll LoadedModule[70]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL LoadedModule[71]=C:\Windows\SYSTEM32\dhcpcsvc.DLL LoadedModule[72]=C:\Windows\SYSTEM32\MSASN1.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=19043 OsInfo[3].Key=ubr OsInfo[3].Value=1288 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1049 OsInfo[7].Key=geoid OsInfo[7].Value=244 OsInfo[8].Key=sku OsInfo[8].Value=48 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=221309484 OsInfo[15].Key=osinsty OsInfo[15].Value=2 OsInfo[16].Key=iever OsInfo[16].Value=11.789.19041.0-11.0.1000 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=32635 OsInfo[19].Key=svolsz OsInfo[19].Value=230 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=191206 OsInfo[22].Key=bldtm OsInfo[22].Value=1406 OsInfo[23].Key=bldbrch OsInfo[23].Value=vb_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.19041.1288.amd64fre.vb_release.191206-1406 OsInfo[30].Key=buildflightid OsInfo[31].Key=edition OsInfo[31].Value=Professional OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[33].Value=FX:117B97D4,FX:117FDA18,FX:119E26AD,FX:11D898D7,FX:11DB147C,FX:11DE505A,FX:11E11E97,FX:11E3E2BA,FX:11E50151,FX:11E9EE98,FX:11F1992A,FX:11F4161E,FX:11F41B68,FX:11FB0F2F,FX:1201B330,FX:1202B7FC,FX:120BB68E,FX:121A20E1,FX:121BF15F,FX:121E5EC8,FX:122D8E86 OsInfo[34].Key=fconid OsInfo[35].Key=containerid OsInfo[36].Key=containertype OsInfo[37].Key=edu OsInfo[37].Value=0 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Capsa AppPath=E:\SteamLibrary\steamapps\common\Capsa\Capsa\Binaries\Win64\CapsaClient-Win64-Shipping.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=4CB047278EF8DD22290F62D7883AA77B MetadataHash=-2079422679

CrashReportClient.ini

[CrashReportClient] bHideLogFilesOption=false bIsAllowedToCloseWithoutSending=true CrashConfigPurgeDays=2

Capsa.log

Log file open, 10/15/21 03:48:17 LogConsoleResponse: Display: Failed to find resolution value strings in scalability ini. Falling back to default. LogPakFile: Registered encryption key '00000000000000000000000000000000': 0 pak files mounted, 0 remain pending LogPakFile: Display: Found Pak file ../../../Capsa/Content/Paks/pakchunk2-WindowsClient.pak attempting to mount. LogPakFile: Display: Mounting pak file ../../../Capsa/Content/Paks/pakchunk2-WindowsClient.pak. LogPakFile: Display: Found Pak file ../../../Capsa/Content/Paks/pakchunk0-WindowsClient.pak attempting to mount. LogPakFile: Display: Mounting pak file ../../../Capsa/Content/Paks/pakchunk0-WindowsClient.pak. LogPlatformFile: Not using cached read wrapper LogTaskGraph: Started task graph with 4 named threads and 34 total threads with 3 sets of task threads. LogD3D11RHI: Loaded GFSDK_Aftermath_Lib.x64.dll LogICUInternationalization: ICU TimeZone Detection - Raw Offset: +4:00, Platform Override: '' LogPluginManager: Mounting plugin UWorks LogPluginManager: Mounting plugin OnlineSubsystem LogPluginManager: Mounting plugin OnlineSubsystemUtils LogPluginManager: Mounting plugin WebBrowserWidget LogPluginManager: Mounting plugin ConfigBPPlugin LogPluginManager: Mounting plugin LowEntryFileManager LogPluginManager: Mounting plugin RMAFoliageTools LogPluginManager: Mounting plugin BlueManVehiclePhysics LogPluginManager: Mounting plugin MORT LogPluginManager: Mounting plugin easyflightmodel LogPluginManager: Mounting plugin OceanPlugin LogPluginManager: Mounting plugin ApexDestruction LogPluginManager: Mounting plugin LowEntryHttpRequest LogPluginManager: Mounting plugin LowEntryJson LogPluginManager: Mounting plugin LoadingScreenSystemPlugin LogPluginManager: Mounting plugin AstroLib LogPluginManager: Mounting plugin DiscordRpc LogPluginManager: Mounting plugin VlcMedia LogPluginManager: Mounting plugin Paper2D LogPluginManager: Mounting plugin AISupport LogPluginManager: Mounting plugin LightPropagationVolume LogPluginManager: Mounting plugin MeshEditor LogPluginManager: Mounting plugin EditableMesh LogPluginManager: Mounting plugin DatasmithContent LogPluginManager: Mounting plugin VariantManagerContent LogPluginManager: Mounting plugin BackChannel LogPluginManager: Mounting plugin CharacterAI LogPluginManager: Mounting plugin LinearTimecode LogPluginManager: Mounting plugin MediaCompositing LogPluginManager: Mounting plugin ImgMedia LogPluginManager: Mounting plugin WmfMedia LogPluginManager: Mounting plugin TcpMessaging LogPluginManager: Mounting plugin UdpMessaging LogPluginManager: Mounting plugin ActorSequence LogPluginManager: Mounting plugin NetcodeUnitTest LogPluginManager: Mounting plugin OnlineSubsystemNull LogPluginManager: Mounting plugin LauncherChunkInstaller LogPluginManager: Mounting plugin AudioCapture LogPluginManager: Mounting plugin CableComponent LogPluginManager: Mounting plugin CustomMeshComponent LogPluginManager: Mounting plugin ExampleDeviceProfileSelector LogPluginManager: Mounting plugin PhysXVehicles LogPluginManager: Mounting plugin ProceduralMeshComponent LogPluginManager: Mounting plugin RuntimePhysXCooking LogPluginManager: Mounting plugin WebMMoviePlayer LogPluginManager: Mounting plugin WebMMedia LogPluginManager: Mounting plugin WindowsMoviePlayer LogStreaming: Display: Took 0.076s to configure plugins.

PCConfiguration:
Core i5-11400, GTX1660Ti, RAM 32Cb, b560 Gigabyte Aorus AXPRO AX
Windows 10x64 English with last updates
GeForce drivers 496.13 (problem since Summer, old drivers - same result).

OCCT, Testmem5, Furmark - passed.
No overclock. Even tried downclock VC - nothing.
DX9, different VC++, .Net Framework, PhysX, etc - installed.
Antivirus - not installed, Windows Defender - turned off.
I tried to kill almost all non-system processes before start games - nothing.
Reinstall Windows - no effect.

Any tips, helps ?

Last edited by LonerD; Oct 15, 2021 @ 12:04pm

The author of this topic has marked a post as the answer to their question.
Click here to jump to that post.

Originally posted by Saracchini (on Fire!):

Your processor is i5 11400 (Intel 11th Generation)
There's a OpenSSL library crash issue that happens with 10th generation Intel processors and newer due a bug on it. Older Unreal Engines uses this library, and that lead to crashes quite often. I had such issues with my UMPC with a i7-1165g.

There's a description of this issue here and the fix:
https://www.intel.com/content/www/us/en/developer/articles/troubleshooting/openssl-sha-crash-bug-requires-application-update.html

If you are having trouble to understand what is the fix:
You have to set the environment variable OPENSSL_ia32cap with the value ~0x20000000 for your user, or for all users.

That will force OpenSSL to use a more stable implementation (software instead hardware). That was corrected in newer releases but older games still have the buggy library.

Give a look how to set environment variables in your Windows. It is very simple.

The fix will work only after a computer restart.

< >

Showing 1-6 of 6 comments

LonerD Oct 15, 2021 @ 12:00pm

Reset Windows to default - same result

Switch ti integrated Intell video - same result

Bios settings, but what ? (Bios with default settings)
Drivers? (installed automatically after Windows reset)
I understand - Unreal is extremely bugged engine. But this games work on my notebook.

emoticorpse Oct 15, 2021 @ 12:30pm

when you updated your video card drivers did you try with a "perform clean install"?

The author of this thread has indicated that this post answers the original topic.

Saracchini (on Fire!) Oct 15, 2021 @ 12:56pm

Last edited by Saracchini (on Fire!); Oct 15, 2021 @ 12:56pm

LonerD Oct 15, 2021 @ 1:25pm

Originally posted by Saracchini (on Fire!):
Your processor is i5 11400 (Intel 11th Generation)
There's a OpenSSL library crash issue that happens with 10th generation Intel processors and newer due a bug on it. Older Unreal Engines uses this library, and that lead to crashes quite often. I had such issues with my UMPC with a i7-1165g.
....
If you are having trouble to understand what is the fix:
You have to set the environment variable OPENSSL_ia32cap with the value ~0x20000000 for your user, or for all users.

I can't even tell you how much I appreciate.
It works.

I spent the whole day for searching solution on my PC and in google. Never would've guessed for such trick.

Kusha Sky Jan 3, 2022 @ 3:51pm

The only I can say is....thank you so much...I was trying so hard to fix this for months.... You are amazing... Thank you so much

Arnacoeur Nov 18, 2022 @ 3:06pm

Thanks a lot for your advice, I did so much things for repair this ****, however, for me the issue was a little bit different.

It was the same for the variable name : "OPENSSL_ia32cap" but with a longer value "~0x200000200000000".

Seen in a support website... Not 100% sure of why it works better for me... I hope it will help you too

< >

Showing 1-6 of 6 comments

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Date Posted: Oct 14, 2021 @ 6:01pm

Posts: 6

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