hyperx cloud 2 not working on phone

[Яган Дон]

hey steam community.
just recently found out that my cloud 2 headset wont work with my xperia z2 phone without the mic.
is there a way i can make it work withou the mic?

[Draug]

Hay, same problem here. I contacted Kingston support, ill write here if I'll get some news.

[˜lokkandload˜™]

I have the cloud 2s, but never use with a phone.

[Fantasma]

Having the exact same problem on the same phone. If anyone knows why or anything that may help, please let me know. Contacting Kingston support too, see if I can get any resolution.

[Randomer]

I just realised it the headphones do work but only with the mic inserted. After that, you can take the mic out and it will still work. This leads me to conclude the Android device is confused as to whether you have inserted a mic or a headphone since it detects inside the Cloud2 a headphone and a mic - two sets of hardware with two different functions. But after, you can remove it and it will work fine since it knows which is what.
There might be a software solution that I am unaware of in Android settings but I do not believe there is a way to do this via the Android device. There might if you were willing to code a solution yourself. I can confirm on Desktop 'distro's'/versions of Linux, the headphones do work.

I have managed to get the headphones to work however using the following methods:
1) Using a PC as an audio pass through (very inconvenient) but as with all audio devices, it will always work for passthrough audio. Connect a 3.5mm male to 3.5mm male from your phone to the Line In Audio port (this port might not be available on all computers - mostly only available on a Desktop motherboard's audio ports; if you WANT one, you will have to use some kind of usb device to provide the audio ports). And then connect your headphones to your headphone port on the computer and through Audio Settings allow the OS to listen to your Line In audio and output to the headphone port (how will depend on OS).

2) This is by far the most convenient but will require a simple 3.5mm extension cable (can be any length). The extension cable will have to be one with only 2 black lines on the 3.5mm audio port as opposed to 3. The 2 black lines will isolate the microphone from the headphones automatically so there will be no confusion. Could probably have just said this as opposed to one long post.

[Fantasma]

It's a very strange one. If Android is able to detect it's a headset after attaching the microphone then it's easy to say "well it must be forming a circuit which means that's the issue" but you're right, it's still usable after detaching the mic which does sound like software.

Using an extension cable would work undoubtably, though I'm curious if it's isolated to just Android, has anyone tested this on an iOS device?

[Randomer]

I just checked it on my Mum's iPhone. It works.

It's definitely an Android thing. I ordered a second extension cable from Amazon because the last one broke. This one doesn't work and it has the 3 black rings (not lines) meaning that it's probably definitely because the Android device cannot distinguish between the mic and the headphone. Though I don't quite understand why the iPhone does work. More interestingly, I got a 3.5mm male to male extension cable and connected one end to the hyperx cloud 2 mic port. Because of the unique shape of the port, I had to squeeze it in to make a connection (this is the only 3.5mm cable which I can do this with because the end is rubber meaning it can be squeezed - most 3.5mm cables are metal or plastic. Anyways, once a connection was made, the hyperx cloud 2 was able to play music through the headphones - once it figured out where the headphones are at). A shame. I'll have to return this extension cable back to Amazon now.

For reference, the 3.5mm extension cable that worked was the 10 meter one, it has 2 rings on each 3.5mm cable:
https://www.amazon.co.uk/dp/B00L5FVWVK/ref=olp_product_details?_encoding=UTF8&me=

The one I ordered which doesn't work:
https://www.amazon.co.uk/gp/product/B00LGRJ7CI/ref=oh_aui_detailpage_o01_s01?ie=UTF8&psc=1

The next ones I'll order:
https://www.amazon.co.uk/Fisual-Jack-Socket-Saver-S-Flex/dp/B00LGQO490/ref=pd_sim_23_2?ie=UTF8&dpID=41SkE%2BtmhoL&dpSrc=sims&preST=_AC_UL160_SR113%2C160_&psc=1&refRID=RX0J44SQXXAN4VX9D354

They should work, but if I am incorrect and there is something else affecting the connection, it might not work.
I'm hoping it has not got to do with something related to the shape of the gold plated plug.

[Fantasma]

Ah I see, strange the way android won't detect it hmm.

Kudos for all the information!

[Randomer]

I also forgot to mention. I have the Xperia M4

[Fantasma]

Can confirm it's the case on an Xperia Z2 and Xperia X (had both phones since).

[Randomer]

I can confirm Fisual 3.5 mm Jack Socket Saver for S-Flex Mini[www.amazon.co.uk] Fixes this issue! The headphones are working flawlessly! Best £6 I've ever spent, maybe.

Shame the headphones didn't work from the beginning though.

[Andrius227]

I have Cloud 2 and works fine with my iphone 6

[Q]

This might have something to do with it: http://forums.androidcentral.com/samsung-galaxy-s3/189523-final-soultion-why-most-headsets-won-t-work.html <- just read the first post.

[Fantasma]

Very informative article Q.

However, it doesn't explain why the headset will only with with the mic plugged in. It definitely seems like a 'complete circuit' issue rather than it being wired differently on the TRSS connection.

It's a shame these headphones cannot be used without a mic on certain phones as they'd make a great addition. Though I can't fault Kingston as they don't market the headphones as "Great for use with Android and Apple phones!".

[Kaihekoa]

If it has a USB dongle it plugs into, try plugging the headphones directtly into the phone without the dongle. I just tried this with my HyperX Revolver and Galaxy S7, and it works perfectly.

[cas]

I've had the same issue with my Huawei P9, it relates to how different phones detect what has been plugged into the headphone jack, the cloud 2's use a 4 pole jack but without the mic plugged in when the phone tries to send a pulse through the microphone (detect if it's plugged in) it gets nothing because there's no microphone to close the circuit, there is an app called soundabout which lets you force output to a specific pkace, e.g. the headphone jack but I've noticed it can be a bit finicky however you can make it work with some playing, just remember you have to disable it if you want to use your phone speaker (turn it off inside the app) good luck, here is a link: https://play.google.com/store/apps/details?id=com.woodslink.android.wiredheadphoneroutingfix

Personally i found using the mic and then removing it to be an easier solution, if a tad annoying.