Computer Problems!
Trying to find some help to get my rig working. Strange behavior in pc. Computer not shutting down or hanging up screen off but not fully setting down. Bsod playing metal gear solid 5. Full freeze playing metal gear solid 5. Memtest froze completely. Occt power supply test froze completely and shut computer down. Temp readings were in the 60 Celsius range. New gtx 980 working befote. I suspect either cpu or maybe bad cpu?
my pc specs are amd fx 9590 to my knowledge unlocked however this was a computer that i got from cyber power originally. never worked right ever to be honest.
16gb ram
gtx 980 asus strix
corsair 750m psu
sandisk 120gb sshd windows 8.1 pro installed
a toshiba 1tb hard drive
motherboard is gigabyte 990fxa-ud3 rev4
i have some date from occt as png images i can email or post somehow kinda new to this thread stuff. I kind of just want to know without replacing everything one by one until i have a brand new computer what exactly is going on. the bsod data from who crashed is very vague but i shall post that too.i have updated as many drivers i possibly could have. i feel it is hardware related. also as a side note, the minidup files or on who crashed it is off by one day. i find that odd as well.

System Information (local)
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computer name: FX
windows version: Windows 8.1 , 6.2, build: 9200
windows dir: C:\Windows
Hardware: Gigabyte Technology Co., Ltd., 990FXA-UD3
CPU: AuthenticAMD AMD FX(tm)-9590 Eight-Core Processor AMD586, level: 21
8 logical processors, active mask: 255
RAM: 17142759424 total




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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 9/13/2015 2:15:02 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\091215-6875-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14F9A0)
Bugcheck code: 0x3B (0xC000001D, 0xFFFFF8032D02C7C0, 0xFFFFD00022C47040, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 9/13/2015 2:15:02 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC000001D, 0xFFFFF8032D02C7C0, 0xFFFFD00022C47040, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 9/11/2015 2:09:29 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\091015-6375-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x152836)
Bugcheck code: 0x9F (0x4, 0x12C, 0xFFFFE001847D4880, 0xFFFFF80332179900)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
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Showing 31-45 of 94 comments
AutisticOwl42 Sep 14, 2015 @ 1:49pm 
which kinda sucks about not using overlocking tools when both my graphics and cpu are pretty much factory overclocked. i got the heat down to at least 57. i am running prime 95 right now to see. my plus 12 volt and plus 5 have not moved an inch. actually all my volts look solid. it just the mhz that looks wonky. highest 4010mhz lowest 1200mhz. so maybe i just need to replace the psu? it is a 750w psu should that be suffiecient? it is a corsair brand too. but part oif me last time they shipped it, my case was half busted (i suspect not from shipping), like the legs were broke off one of the fans was completely off from the top that just snapped back in. i wonder if something got damaged. also my two usb on top the 3.0 ones the not sure the proper term, little looks like plastic with a bunch of small diodes or whatever is snapped in half. hey if i have to i will slowly replace everything! i also lowered the voltage a tad because all the defaults on the bios want my cpu at 4.7mhz and voltage maxed out at 1.5.
my cpu vcore voltage is at 1.3 but it has dropped down to .888 volts. so would people agree which i somewhat agree too maybe it is indeed the psu? and like i stated would a 750 psu be sufficient enough or should i get a higher?
Last edited by AutisticOwl42; Sep 14, 2015 @ 2:10pm
Azza ☠ Sep 14, 2015 @ 3:52pm 
"my cpu vcore voltage is at 1.3 but it has dropped down to .888 volts"

If it's "vdroop" - then it's meant to, this is a built in safety freature to prevent voltage spikes from damaging the core when coming off of, or going to a load state.

The reason I say not to use/do overclocking yet is to help get the system back to a stable state. Not introducing more factors to the issue.

Factory overclocked default settings is fine - it's been 100% tested at the factory before release to be stable.

750W is fine for the PSU, it just matters if the rail is stable or damaged.
Last edited by Azza ☠; Sep 14, 2015 @ 3:53pm
_I_ Sep 14, 2015 @ 4:16pm 
vdroop is when the vrms can no longer keep the voltage up
under high load voltage drops under bois set voltage

if the core voltage drops when the cpu is idle
thats the c1 idle states kicking in
lowering the core votage and cpu multi

try disabling those in bios too
Last edited by _I_; Sep 14, 2015 @ 4:17pm
AutisticOwl42 Sep 14, 2015 @ 4:17pm 
how can i tell if the rail is stable? i am currently playing metal gear solid 5 right now and my cpu temp is well within the normal ranges. i also did lower the clock down to 3.8 and slowly will raise it. because at factory clock settings at 4.7 i was getting all these problems. i still probably need to reinstall my os. im sure i have some issues there with memtest and occt freezing up on me.
Last edited by AutisticOwl42; Sep 14, 2015 @ 4:19pm
_I_ Sep 14, 2015 @ 4:21pm 
the board has 8+2 vrm config with heatsinks on the mosfets
its fine for a decent overclock on the 9590
cx750 is a good psu, capable for sli with lower power gpus, gtx970+ in that build
AutisticOwl42 Sep 14, 2015 @ 4:29pm 
i did change my fan settings around. the bottom was exausting so i switched to intake. the front is intake. and my fan with my radiator i have two and one is pulling air from the outside of the box through and the other is pushing the air into the case. it was the other way before but i am just trying different configurations. but yeah i am not sure, i suppose i am stress testing my cpu to the max and that is why i get 65c but now with that setting with 3.8 clock it is just shy under 57c during stress tests. i suppose however that a cpu probably wont be at 100% for any or all games for that matter. i wouldnt think so. especially phantom pain. which was what started me on this. it kept freezing so bad i would have to shut down manually. and eventually started getting me bsod issues too. so maybe not hardware after all?
Azza ☠ Sep 14, 2015 @ 10:20pm 
For your duel CPU cooler fans setup...

Cool air actually comes from the front intake fans of the case, across your motherboard, and then to your CPU (ensure cables don't block this flow)

You don't want to intake air from the rear, as the graphics card below that also exhausts hot air there, then goes up and recycles back into the case.

This should rather be a push/pull directing the airflow to the rear:
- front fan of the CPU cooler intakes (from inside the case)
- rear fan of the CPU cooler exhausts (out the rear of the case)

Rule of thumb:
- Front, Bottom (optional), and Side (optional) are intake fans
- Rear, and Top (optional) are exhaust fans
- Any Internal fans help that flow of air in the same direction (from front/bottom to top/rear)
- Hot air also rises and therefore follows that path
- Ensure there's enable space behind the PC case for exhausted hot air to escape (feel that it's not hot pocketing - hot air sitting stable behind the case and re-entering, just getting cycled around)
Last edited by Azza ☠; Sep 14, 2015 @ 10:22pm
Bad 💀 Motha Sep 14, 2015 @ 10:29pm 
Check the BIOS also to see if any fans are being capped via Fan Profiles; unless u have a fan capable of extreme RPMs and it's not a PWM fan, disable any limiting fan profiles. Let the fans run at normal speed.
I hope you get it fixed.

Here in Australia businesses like CyberPower wouldn't last as an initial 12 month warranty on parts and labour is mandatory.
AutisticOwl42 Sep 15, 2015 @ 1:37am 
Originally posted by Azza ☠:
For your duel CPU cooler fans setup...

Cool air actually comes from the front intake fans of the case, across your motherboard, and then to your CPU (ensure cables don't block this flow)

You don't want to intake air from the rear, as the graphics card below that also exhausts hot air there, then goes up and recycles back into the case.

This should rather be a push/pull directing the airflow to the rear:
- front fan of the CPU cooler intakes (from inside the case)
- rear fan of the CPU cooler exhausts (out the rear of the case)

Rule of thumb:
- Front, Bottom (optional), and Side (optional) are intake fans
- Rear, and Top (optional) are exhaust fans
- Any Internal fans help that flow of air in the same direction (from front/bottom to top/rear)
- Hot air also rises and therefore follows that path
- Ensure there's enable space behind the PC case for exhausted hot air to escape (feel that it's not hot pocketing - hot air sitting stable behind the case and re-entering, just getting cycled around)

yeah thats what i thought. it just kind of funny because the way my fan set up is working right now it cools it off better somehow. the way i had it before was the way you described and it was getting much hotter. yeah i dont think my fans are super powerful. they are all at 1200rpm in the bios. one fan is only 800. i will mess with the limits though just to see. i did change a few things around and tried metal gear, i started it at 6pm and let it run alll the way to 3, and my cpu only got to 45. when before it would crash my whole computer or bsod. so maybe i did fix it already. i am going to look into a better cpu cooling system i just only have a 120mm space for a cooler. any decent coolers that can keep up with a 9590 that is only 120mm?
The 9590 is meant to be liquid cooled, right?
Bad 💀 Motha Sep 15, 2015 @ 2:31am 
Originally posted by TabrisDarkPeace:
The 9590 is meant to be liquid cooled, right?

Yes; the FX-9 CPUs are sold two ways; OEM or AMD Branded Retail Box without any cooler; and Retail Box with a bundled 120mm Closed-Loop AIO Liquid Cooler. In USA, 9590 sells for approx $299 w/ AIO; and approx $229 without.

http://www.geek.com/chips/amds-new-5ghz-chip-runs-so-hot-it-ships-with-watercooling-1597608

Now, can it be cooled by air cooling without any liquid/rad type of setup; YES, but it would have to be a very high-end air cooler, such as Phanteks PH-TC14PE or something along those lines.

TBO, if I were the OP, that system (which OP says had troubles before already) would have gone back to CyberPower. I mean you have a warranty, USE it. Otherwise demand your money back and buy something else.

From my experience; generally there are two ways to best use AIO Liquid Coolers; A smaller 120 or 140 Rad based AIO; which if needed, make use of Push+Pull fan setup on said Rad and install the Rad in the Rear Exhaust placement of the case. But instead of having those fans blow out, have them blow inward. Then ensure having exhaust fans at the top of the case and use that to exhaust the hotter air.

Or use a 240/280mm Rad based AIO and place it's Rad at the top of the Case; either having it's two fans in front, or beind the rad, blowing the air towards the top and out the case. Some do push+pull with those as well, but generally under stock clocks shouldn't be needed given the extra size and capacity of a larger Rad of this size. Then have the rear case fan blowing inwards.

The reason I make this points with regards to having what would normally be a rear hot air exhuast fan area on a case be swapped around; is simply because with the use of a liquid cooler on a CPU, u can often end up with a dead/hot-zone around the CPU/VRM/RAM area if you do not use that rear case fan area as a means of bringing cooler air to that area.

From the sounds of what all the OP has said, CyberPower never had it correct, or even close to effective from the start. According the OP, his Rad was setup with 2 fans on it (one on either side of the Rad) but were both facing each other; which is an obvious culprit for those bad temps.
Last edited by Bad 💀 Motha; Sep 15, 2015 @ 2:33am
AutisticOwl42 Sep 15, 2015 @ 7:47am 
Originally posted by Bad-Motha:
Originally posted by TabrisDarkPeace:
The 9590 is meant to be liquid cooled, right?

Yes; the FX-9 CPUs are sold two ways; OEM or AMD Branded Retail Box without any cooler; and Retail Box with a bundled 120mm Closed-Loop AIO Liquid Cooler. In USA, 9590 sells for approx $299 w/ AIO; and approx $229 without.

http://www.geek.com/chips/amds-new-5ghz-chip-runs-so-hot-it-ships-with-watercooling-1597608

Now, can it be cooled by air cooling without any liquid/rad type of setup; YES, but it would have to be a very high-end air cooler, such as Phanteks PH-TC14PE or something along those lines.

TBO, if I were the OP, that system (which OP says had troubles before already) would have gone back to CyberPower. I mean you have a warranty, USE it. Otherwise demand your money back and buy something else.

From my experience; generally there are two ways to best use AIO Liquid Coolers; A smaller 120 or 140 Rad based AIO; which if needed, make use of Push+Pull fan setup on said Rad and install the Rad in the Rear Exhaust placement of the case. But instead of having those fans blow out, have them blow inward. Then ensure having exhaust fans at the top of the case and use that to exhaust the hotter air.

Or use a 240/280mm Rad based AIO and place it's Rad at the top of the Case; either having it's two fans in front, or beind the rad, blowing the air towards the top and out the case. Some do push+pull with those as well, but generally under stock clocks shouldn't be needed given the extra size and capacity of a larger Rad of this size. Then have the rear case fan blowing inwards.

The reason I make this points with regards to having what would normally be a rear hot air exhuast fan area on a case be swapped around; is simply because with the use of a liquid cooler on a CPU, u can often end up with a dead/hot-zone around the CPU/VRM/RAM area if you do not use that rear case fan area as a means of bringing cooler air to that area.

From the sounds of what all the OP has said, CyberPower never had it correct, or even close to effective from the start. According the OP, his Rad was setup with 2 fans on it (one on either side of the Rad) but were both facing each other; which is an obvious culprit for those bad temps.
I agree. The problem is they only had a 30 day return and warranty made me pay for shipping each Flippin time. Iowa to California with a 52pound computer insured is 130 bucks a trip. I already sent it in 3 times for other issues and I did demand my money back.
Then why didn't you get your money back if you returned it faulty within 30 days and they did not rectify the issues?

CyberPower PC also have a terrible reputation, I know that and I live in Australia where there are NO CyberPower PC (since in Australia a 12 month warranty on parts and labour is the minimum legal duration).
Last edited by [AU] Tabris:DarkPeace; Sep 15, 2015 @ 7:49am
AutisticOwl42 Sep 15, 2015 @ 7:52am 
Because it didn't have problems for the first 30 dats. I had it for almost a year. After 2 months my graphics card was replaced 2 times after that. And the OEM processor I have didn't even have the name on the processor when I went to reapply thermal compound. Part of me thinks they like everything else they put on gave me a faulty processor.
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Date Posted: Sep 13, 2015 @ 7:54pm
Posts: 94